15 years helping Australian businesses
choose better software

What Is TrekkSoft?

TrekkSoft is trusted by tour and activity companies in 130+ countries across the globe. Convert more website visitors to booked guests and benefit from a payment gateway designed for the tour & activity industry.

Use TrekkSoft to power multi-channel sales through OTAs like Expedia or GetYourGuide, through local resellers like DMOs or other industry partners. Manage your bookings, tours, schedules, resources and teams in one place.

Schedule a demo with us today!

Who Uses TrekkSoft?

Over 1,000 tour & activity providers worldwide use TrekkSoft as their tour booking software. TrekkSoft helps manage multi-channel bookings, tour resources, schedules and more. Get in touch with us!

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Reviews of TrekkSoft

Average score

Overall
4.4
Ease of Use
4.2
Customer Service
4.4
Features
4.3
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
John
John
Manager in Brazil
Verified LinkedIn User
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

We use Trekksoft daily for all of tour operations.

5.0 5 years ago

Comments: Overall A+ there is nothing as good as it out on the market at the moment and I have looked at them all. If a company wants to take their booking seriously they should use the Trekksoft backbone and customise it to suit their needs.

Pros:

It is a turnkey system with a full back end support staff. The management of the booking process is designed for ease of use and the best user experience.

Cons:

Because it is a new more people need to use the software in order to grow the network, this happening as more and more companies trust the system.

TrekkSoft Response

4 years ago

Dear John, Thank you for your feedback, we are happy to work with you and to see that you are successful with our system so far. We are looking forward to many more years of partnership with you. Best Regards, The Trekksoft Team

Byron
CEO in Ecuador
Leisure, Travel & Tourism, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Best travel software for tour operators and travel agents

5.0 5 months ago

Comments: When I found Trekksoft, was like Finally! found something that can work. We did not hesitate to try the demo, we subscribed right a way and started working, got the training online and within days started getting bookings.

Pros:

All the solutions given, starting with the booking widget, the POS and the way you can manage schedules for your tours/activities.

Cons:

Some features that can be added like the agent allocation works when I embed in a website too, filter by user agent in POS, etc.

TrekkSoft Response

5 months ago

Dear Byron, Thank you for the review, we really appreciate your feedback and we are more than happy to hear that you like our system and that it is helping grow your business. About the Agents allocation and filter, this is a topic that our Product Team has on the focus, so I suggest you to contact your Account Manager in order to receive any update about the 2024 Product roadmap. We look forward to working closely with you going forward and having a very successful year. Regards. The TrekkSoft Team

Carlos
Founder in Spain
Performing Arts, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

HL Comedy Tours

5.0 2 months ago New

Comments: The UX is very good, but the reporting and forms part should be improved, even the emails that contacts receive do not have a good UX.

Pros:

It is a platform whose UX for the user is very simple and fast.

Cons:

The reporting part should improve, it is not very simple.

TrekkSoft Response

2 months ago

Dear Carlos, Thank you for taking the time to share your thoughts and experiences with TrekkSoft. We're thrilled to hear that our solution has been a valuable asset for your business. Your feedback on the reporting and emailing is greatly appreciated. Our goal is to continuously bring you value and ensure our product remains competitive and efficient. For this reason one of the focus of our Product Team during the upcoming months, is to improve the performance of the reporting. If you are interested in knowing what we plan in our roadmap for this year, please contact your Account Manager. We greatly appreciate your understanding and look forward to providing you with an ever-improving service. Thanks again for your commitment, we are looking forward to a great collaboration in the year to come. Warm regards, Your TrekkSoft Team

Verified Reviewer
Verified LinkedIn User
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Mostly horrible.... No idea how much money our business has lost because of the systems problems.

2.0 7 years ago

Pros:

Two of the salesperson, are really nice and even try to help but many times it is a technical issue that they cannot solve, and that it simplifies having to send confirmation emails manually, or follow up emails and that we can create fields to get some information about our clients to be properly prepared for the type of guest coming.

Cons:

What I like least...here is the list: -No quality customer service or person to speak to (especially on weekends which are our busiest days) -A little mistake can be nearly impossible to fix easily without having to do HOURS of work to fix it. -The calendar online fits HORRIBLY on an iphone (where most of our bookings are done) and many of our customers say they cannot book, but it's just likely that it is not obvious that you have to scroll or click. -Tons of bugs that have prevented customers from booking. -Guests tell us all the time they cannot book -Paypal doesn't work sometimes -The app has to be shut down and reopened to be accurate -The app has TERRIBLE and limited functionality -We see people that are trying to book all the time and don't - but we have no idea if it's because they can't or just get frustrated and give up. -I don't think that anyone from the technical department asks for feedback from non-trekksoft users who aren't accustomed to how the app works (try asking people to use it off the street) -Clients complain that confirmation emails go to spam Honestly, with all the issues we've had, I am surprised they are in business. To me, all the problems we have had is completely UNACCEPTABLE for a business that is supposed to help augment and simplify your business process. I have to CONSTANTLY do test bookings and be monitoring to be sure there are not problems. This takes hours per week of supervision and creates sooo much stress. The worst part, is no one probably has any idea how much business they are losing unless you spend all your time monitoring it. Don't waste your time or money with them...do your research and go elsewhere.

Kim
Operations Manager in Portugal
Leisure, Travel & Tourism, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Small-medium sized business 100% satisfied

5.0 last year

Comments: Our experience has been great from the start. The marketing agent did a great job explaining the features, answering all our questions and consulting technical support when deemed necessary. She took her time explaining everything we needed to know via videocalls.We chose to set up everything ourselves and I do recommend this if you have the time for it (as we do in low season), because this is the best way to understand how the systems works and will make it easier in the future to make small or last minute changes. Their support line is also really great in helping you with all your questions. Live chat is quickly available, albeit during limited hours, but any email is rapidly answered as well and their answers were always useful and to the point.Once everything was set up, we never had to contact the support line again. Everything runs smoothly as it should be!

Pros:

- Clear pricing and commission based costs. One time setup fee, but no monthly charge, very important for a seasonal business as ours.- We set all our products and rates up ourselves, but could have given the information to the support team and they would have get us started, per their suggestion. Interesting if you do not have much time to get acquainted with the in and outs of the system.- Excellent booking app for sales agents, easy to make changes in capacities if needed.- Access to a clear guest manifest through the app at any time.- Very ease to reschedule or cancel a booking in the app.- Several integration options for your website.- Rendered clear and simple to the online customers

Cons:

Adding a date for an activity cannot be done in the app, as far as I know, and I will just login via my browser.. I have not yet contacted support about this, because it is not a regular necessity for us and I can add it quickly via the browser.

TrekkSoft Response

last year

Dear Kim, Thank you so much for taking the time to leave us a review. Your opinion is always important for us! We are happy to see your are successful with our system and most of all that you are happy with it, our aim is always to provide a good service and make things easier in the management of your bookings and business. About the issue you are facing with adding a date via the app, I suggest you to contact our Support Team. They will be more than happy to help you with this and with any other topic you would like to clarify. Looking forward for more years of relationship with you and your business. Best,