--- description: Learn more about GLPI price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: GLPI Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [GLPI](/software/126254/glpi) # GLPI Canonical: https://www.capterra.com.au/software/126254/glpi Page: 1 / 3\ Next: [Next page](https://www.capterra.com.au/software/126254/glpi?page=2) > Web-based Open Source ITSM and Service Desk Software. It provides automatic inventory, software deployment \& ITIL compatible Helpdesk. > > Verdict: Rated **4.5/5** by 41 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses GLPI? GLPI can be use from small to very large organizations ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 41 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: TECLIB - **Founded**: 2009 ## Commercial Context - **Starting Price**: EUR 19.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: GLPI Network Cloud - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Arabic, English, French, German, Italian, Polish, Russian, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Asset Lifecycle Management - Asset Tracking - Change Management - Configuration Management - Contract/License Management - Cost Tracking - Customisable Branding - Data Visualization - IT Asset Tracking - Incident Management - Inventory Management - Knowledge Base Management - Problem Management - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Supplier Management - Support Ticket Management - Task Management - Third-Party Integrations - User Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base ## Category - [IT Asset Management Software](https://www.capterra.com.au/directory/30077/it-asset-management/software) ## Related Categories - [IT Asset Management Software](https://www.capterra.com.au/directory/30077/it-asset-management/software) - [Service Desk Software](https://www.capterra.com.au/directory/31027/service-desk/software) - [IT Project Management Software](https://www.capterra.com.au/directory/30952/it-project-management/software) - [ITSM Tools](https://www.capterra.com.au/directory/30676/itsm/software) - [CMDB Software](https://www.capterra.com.au/directory/30959/cmdb/software) ## Alternatives 1. [ManageEngine Endpoint Central](https://www.capterra.com.au/software/170018/manageengine-desktop-central) — 4.6/5 (1485 reviews) 2. [JIRA Service Management](https://www.capterra.com.au/software/138769/jira-service-management) — 4.5/5 (763 reviews) 3. [Freshservice](https://www.capterra.com.au/software/132997/freshservice) — 4.5/5 (685 reviews) 4. [Atera](https://www.capterra.com.au/software/144309/atera) — 4.5/5 (446 reviews) 5. [Iru](https://www.capterra.com.au/software/181954/Iru) — 4.9/5 (477 reviews) ## Reviews ### "Why recommend to GLPI than other opensource ITSM software" — 5.0/5 > **Aung Htun** | *31 January 2025* | Mechanical or Industrial Engineering | Recommendation rating: 9.0/10 > > **Pros**: GLPI is ITSM software and I am using it in my one of the global leading steel manufacturing. It is easy to management and powerful opensource software. There are rich of features on-premise version when compared to other opensource ITSM softwares. Such as IT Asset Management and IT helpdesk management is really powerful and able to use for enterprise office. Moverover, it is also support to install plug-in by searching it marketplace for integrating. I love that. > > **Cons**: Plug in features are need to more improve. Some of management function are need to more improve. Need to improve reporting and auditing logs > > GLPI is most of the powerful opensource ITSM softwares which can be available to implement both on-premise and cloud hosting. For on-premise, it is totally free of charge or zero cost. There is pricing on cloud hosting if you like to use cloud. There is no limitation for agent counts and IT technicians for IT administration which is very useful for unpaid users. As overall, GLPI is most recommended open-source software when you are searching for similar one. ----- ### "GLPI as a daily-use product" — 4.0/5 > **Anonymous User** | *25 November 2024* | Outsourcing/Offshoring | Recommendation rating: 7.0/10 > > **Pros**: GLPI is an interesting tool that facilitates work and organization in the helpdesk department. It allows for numerous automations, such as assigning tickets to specific units based on rules. SLA/OLA times can also be easily configured within the system. It offers a wide range of free plugins, and its large user base makes it easy to solve any potential issues. > > **Cons**: The distribution and official support for the product are not the best. In daily operations, some features, such as customizing ticket forms, are often problematic for new users. As a team leader, onboarding new members to the system often takes quite a long time. Many features are not very intuitive. > > It is an advanced and highly developed tool for open-source software. Comparing it to other commercial solutions, I always found myself coming back to GLPI. Although the entry barrier is relatively high, with proper configuration, it becomes a truly excellent ITSM tool. ----- ### "glpi a must have tool" — 5.0/5 > **bruno** | *6 January 2025* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: it is really a multipurpose tool, we are using with the ticketing, but also for maintaining our CMDB. IF you don't need extended features it is free. > > **Cons**: If you want to customize the UI it is import to modify php files and understand the glpi DB structure > > managed 1300 workstations and ticketing smoothly for everybody in the interprise a great asset to have ----- ### "GLPI is a gem for network inventory and order management once you get past a difficult installation." — 4.0/5 > **Tom** | *12 February 2025* | Government Administration | Recommendation rating: 10.0/10 > > **Pros**: Excellent options for network inventory management, easy to implement with agents on the network (script can be added to GPO) and good selection of very useful plugins. > > **Cons**: Diffucult installation and scattered documentation for installation that did not always address issues that came up along the way. Does not always pickup significant peripherals. > > Overall this is a fantastic open source network inventory tool that is free to use and can also be used for order tracking, helpdesk ticketing and more. ----- ### "GLPi - Solves Asset Management at a Low Cost" — 5.0/5 > **Lew** | *25 February 2025* | Farming | Recommendation rating: 8.0/10 > > **Pros**: Inexpensive to purchase and operate. Customizable including branding with break/fix support if paid for license rather than use as open source. > > **Cons**: It isn't the most user friendly system. Some of the menus are "clunky" and it can be confusing what the different buttons/options do. > > We have been using this system since 2022 and it has made asset tracking, ticketing and even human resources (employee account information) management very simple. For the minimum cost for licensing an open source product, it is well worth the money. ----- Page: 1 / 3\ Next: [Next page](https://www.capterra.com.au/software/126254/glpi?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/126254/glpi) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Structured Data