15 years helping Australian businesses
choose better software

What Is Planning Pod?

Learn how our venue customers save 62+ hours every month and boost revenues with our online venue management software. Call 877-266-3885 for details. Planning Pod's all-in-one solution streamlines how you manage your events, bookings, clients, billings & room setups. Perfect for restaurants, hotels, meeting/event centers, reception/wedding halls, golf clubs & wineries. 20+ tools for managing calendars, appointments, leads, proposals, contracts, BEOs, F&B orders, invoices, payments & floorplans.

Who Uses Planning Pod?

We serve multiple vertical markets in the events industry, including event venues and facilities, event management firms, non-profits, schools/universities and corporate event/meeting planners.

Planning Pod Software - At-a-glance dashboards provide users with a snapshot of important business updates including upcoming events, to-do's, appointments, leads, and more.
Planning Pod Software - Use our event CRM to track leads as they move through your pipeline as well as clients and their contact details, payment methods and account history.
Planning Pod Software - Easily create proposals, collect electronic signatures and turn them into invoices in a single click. Collect payments online and create payment reminder schedules so you always get paid on time.
Planning Pod Software - Build custom BEO layouts and easily create BEOs for every event with data that's already been entered. Add your food-and-beverage items + pricing, create F&B packages for clients and easily add them to proposals, invoices and BEOs.
Planning Pod Software - Create event floorplans and room layouts and save them as a template for recurring use. Plus use timesaving tools like auto-format to instantly create grids of tables or chairs.

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Reviews of Planning Pod

Average score

Overall
4.4
Ease of Use
4.3
Customer Service
4.5
Features
4.2
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
59%
4
29%
3
9%
2
3%
Verified Reviewer
Verified LinkedIn User
Used the Software for: 2+ years
Reviewer Source

Good, easy-to-use and practical planning tool

5.0 6 years ago

Comments: I use it to mostly manage my client's budget and timelines. There are many other features that I don't regularly use because I use other tools or processes, but it works well for those items and I'm on it frequently.

Pros:

I like that the owners are always trying to make upgrades to the software and they seem to genuinely listen to customer feedback on what we want to see. It's well priced and easy to use.

Cons:

The wedding websites available to the clients aren't up to par with what is available in the industry. Same with the floor plan tool. It would be wonderful to only have to use one platform, but at the same time, it's priced appropriately that the tools you receive are good / on point with what you are paying for.

Planning Pod Response

6 years ago

Thanks for your review. We are currently collecting feedback on our Floorplans tool with plans to make major updates to it in 2018, so please let us know if you have any specific features you would like to see enhanced. We also recently added an Inspiration/Vision Board tool for collaborating visually with team members and clients. As for the event webpage tool, it is focused more on RSVP/registration collection, which is why it may not have the design capabilities of other tools like Wix. But I appreciate the feedback and we will be making updates to that tool later in 2018.

Andrea
Venue Owner in US
Events Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

The Lifeline of Our Business

5.0 2 years ago

Comments: We are so glad we stumbled upon this software when we did. I have used Dubsado, Honeybook, TripleSeat and done demos with a few others and none compare to Planning Pod. It had everything our organization was looking for- integrated invoices, proposals, calendar (syncs with Google), lead forms (integrates to our website), questionnaires and floor plans. We eliminated 3 other softwares we were using and streamlined it all into one. Our team uses it everyday and it is the lifeline of our business. The aesthetically pleasing BEO's, floor plans and timelines are printed and hung up on our bulletin board for every event! We are so glad this product exists!

Pros:

It is very user friendly and the onboarding was quick and easy. The support team at Planning Pod is quick to respond and friendly. We loved the communications feature that wasn't available on other platforms as well as the ability to use with multiple team members. The invoice feature is great as well as proposals. The floor plan feature is a game changer!

Cons:

I wish I would've found it sooner and didn't have to switch from my other software.

Jennifer
Owner in US
Entertainment, Self Employed
Used the Software for: 1-5 months
Reviewer Source

The struggle is real!

2.0 last year

Comments: Negative. The customer service reps seem to not know the platform very well, or will answer questions and tell you that you can or can not do something but forget to tell you what steps to take to do it, lastly the chat customer service reps will not provide any help to get you through the modules and tell you that you need to watch the videos and take the test or that you should email with any questions that you have.

Pros:

I like the ability to be able to have a platform to work from for each individual event and connect templates and forms to individual events.

Cons:

There are sooo many glitches that I couldn't actually get much work done because of the huge learning curve. There are pre-made templates that I was told would be able to be erased after I signed up and then after signing up for a paid membership was told that I would not be able to delete these pre-made templates. Under the invoices section, there is no clear way to delete an amount or invoice. Every time I send an email from the system it populates in my main planning pod "inbox" as a new email. I would love to be able to watch a module on this and the other issues that I'm dealing with but in order to learn anything through the academy videos you must watch the videos in the order they have set up and answer test with a score of 100% before you can move to the next module. This means if you don't need one of the features of the system and don't need to learn about it, you will still have to watch the video and take a test in order to get to the information that you do need to learn about.

Planning Pod Response

last year

We're sorry to hear your experience did not meet your expectations. Below we address your concerns: -We have not experienced any system issues/glitches -The email templates allow you to customize automated communications; they are required for notifications to work -The CRM tool will not replace your external email inbox. -Planning Pod Academy lays the groundwork for successful use of our platform; you were enrolled at your request, and the answers needed to pass knowledge checks are in the videos/text of each module and our Help Center. Chatting and insisting that our agents answer each question in the Academy course so you can bypass the learning modules defeats the very purpose of the learning process. -All of your support inquiries were answered promptly/accurately, including links to resources. -Our staff is knowledgeable about all functionality; you can always expect to competently assisted by an expert. We recognize we are not a fit for everyone and wish you the best!

Shannon
Catering Director in US
Food & Beverages, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

THE solution for your FOOD TRUCK catering!

5.0 2 years ago

Pros:

The software is incredibly moldable to any caterers needs. As we are a wood fired pizza caterer, we bring our food truck on site to cook, but serve buffet style. Along with this, we have bartenders, servers, and other vendors to connect with on most any event. Being able to customize BEO's to each vendors needs is incredible. Being able to have everyone in one place is incredible. Being able to have all communications between multiple parties/family members/vendors all be linked to the one event they regard is timesaving! Being able to automate our reservation & final check in process is how we were able to DOUBLE OUR VOLUME this year. HANDS DOWN THE BEST!

Cons:

I have zero complaints. This product is fantastic. Even their customer support rocks!

Laura
Event Coordinator in US
Museums & Institutions, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Planning Pod has changed the way our venue manages events!

5.0 2 years ago

Comments: This program has been a much needed addition to our organization. I did the research and trial runs with other software programs and there was never a question that I chose the right one! Customer support is second to none and the program is consistently rolling out updates that improve the end user experience.

Pros:

Planning Pod helped bring all the aspects of event management together in one easy to use program! I am able to work on multiple events simultaneously and keep track of all communication from start to finish. This one program replaced the 4-5 programs we had been using to manage our venue and I will never look back!

Cons:

The only con I have found with the program is with the credit card processing and that change occurred when the processing company we used initially was no longer available. We used to have the ability to check a box and have the credit card fee added to an invoice as a line item and that made it easier to pass that cost on to the client as we are a non-profit organization.