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What Is Tall Emu CRM?

Tall Emu is an Australian developed CRM ideal for a business that sells, makes or distributes products.

Tall Emu is an affordable alternative to an expensive ERP system, yet with all the powerful inventory features to run your business.

See sales to fulfillment in real-time and sync data with Xero, MYOB and platforms like WooCommerce.

Features include barcode scanning, serial number tracking, landed cost calculations, syncing with payment gateways and shopping carts with auto stock updates.

Who Uses Tall Emu CRM?

Ideal for small to medium businesses that make, sell or distribute physical goods, or that need to manage leads and customers. Growing businesses needing to streamline operations and processes.

Where can Tall Emu CRM be deployed?

Cloud-based
On-premises

About the vendor

  • MYOB
  • Located in CREMORNE, Australia
  • Founded in 1991

Tall Emu CRM support

  • Phone Support
  • Chat

Countries available

Australia, New Zealand

Languages

English

Tall Emu CRM pricing

Starting Price:

$65.00/month
  • Yes, has free trial
  • No free version

Tall Emu CRM does not have a free version but does offer a free trial. Tall Emu CRM paid version starts at $65.00/month.

Pricing plans get a free trial

About the vendor

  • MYOB
  • Located in CREMORNE, Australia
  • Founded in 1991

Tall Emu CRM support

  • Phone Support
  • Chat

Countries available

Australia, New Zealand

Languages

English

Tall Emu CRM videos and images

Tall Emu CRM Software - Outlook Integration
Tall Emu CRM Software - Track Calls
Tall Emu CRM Software - company screen
Tall Emu CRM Software - Google Maps & Calendar
Tall Emu CRM Software - Kanban
View 6 more
Tall Emu CRM video
Tall Emu CRM Software - Outlook Integration
Tall Emu CRM Software - Track Calls
Tall Emu CRM Software - company screen
Tall Emu CRM Software - Google Maps & Calendar
Tall Emu CRM Software - Kanban

Features of Tall Emu CRM

  • Access Controls/Permissions
  • Accounting
  • Activity Dashboard
  • Alerts/Notifications
  • Automated Quoting
  • Backorder Management
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Batch Processing
  • Billing & Invoicing
  • Bills of Material
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Analytics
  • Campaign Management
  • Cataloguing/Categorisation
  • Communication Management
  • Compliance Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Customer Management
  • Customer Portal
  • Customisable Branding
  • Customisable Invoices
  • Customizable Fields
  • Data Import/Export
  • Discount Management
  • Dispatch Management
  • Document Management
  • Document Storage
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Enterprise Asset Management
  • Estimating
  • Financial Management
  • Forecasting
  • Integrated Business Operations
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Processing
  • Job Tracking
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Maintenance Scheduling
  • Marketing Automation
  • Mobile Access
  • Mobile Payments
  • Multi-Location
  • Opportunity Management
  • Order Fulfillment
  • Order Management
  • Order Tracking
  • Payment Options
  • Payment Processing
  • Performance Metrics
  • Pipeline Management
  • Preventive Maintenance
  • Pricing Management
  • Process/Workflow Automation
  • Production Management
  • Production Scheduling
  • Proposal Generation
  • Purchase Order Management
  • Quality Management
  • Quotes/Estimates
  • Rate Management
  • Real-Time Reporting
  • Recurring Orders
  • Reminders
  • Reorder Management
  • Reordering
  • Reporting & Statistics
  • Reporting/Analytics
  • Returns Management
  • Sales Activity Management
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Reports
  • Search/Filter
  • Segmentation
  • Shared Contacts
  • Shipping Management
  • Social Media Integration
  • Supplier Management
  • Supply Chain Management
  • Task Management
  • Tax Calculation
  • Template Management
  • Third-Party Integrations
  • Time & Expense Tracking
  • Vendor Management
  • Warehouse Management
  • Website Visitor Tracking
  • Workflow Management

Alternatives to Tall Emu CRM

Sales force automation solution that helps businesses monitor stock statements, schedule official tours, and manage CRM activities.
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution. Learn more about Zoho CRM
Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution.
#1 Action-Focused Sales CRM for Small Business. Focus on the Next Action, follow up with every lead, and stay in control of your sales.
monday.com Work OS offers full inventory control with no-code features such as shipment tracking, automations, integrations, and more.
Pipedrive is an easy-to-implement CRM software tool that helps you focus on the activities that drive deals to close. Learn more about Pipedrive
HubSpot CRM has everything you need to organize, track, and build better relationships with leads and customers. Learn more about HubSpot CRM
Building materials ERP software that lets users manage inventory, orders, invoicing, and other processes from a unified platform.
Helps users wisely manage their warehouses, and maximize their inventory efficiency, by reducing stock levels and avoiding stock-outs.

Reviews of Tall Emu CRM

Average score

Overall
4.4
Ease of Use
4.4
Customer Service
4.6
Features
4.3
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
62%
4
28%
3
3%
1
7%
Veronica
Sales Manager in Australia
Food Production, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

A great tool for our sales workflow

5.0 9 months ago

Comments: Our overall experience with Tall Emu has been truly exceptional. It has enabled us to significantly enhance our lead conversion rate, enabling us to achieve our KPIs with greater efficiency. The automation features in our marketing efforts have proven to be particularly efficient, leading to improved customer relationships. Additionally, we've found immense value in its customizable contact database, automated communication log, customer timeline, and a host of other features. These functionalities have fostered a sense of unity within our sales team. Without hesitation, I wholeheartedly recommend Tall Emu to any business looking to streamline their processes and elevate their productivity to the next level.

Pros:

Tall Emu has revolutionised how we manage our contacts and follow up on leads. Everything is streamlined and organised, ensuring nothing slips through the cracks. Having everything in a single, user-friendly platform is a game-changer! Whether it's nurturing new leads or handling sales orders and invoicing, Tall Emu has been an invaluable asset to our business.

Cons:

While Tall Emu has significantly enhanced our contact management and lead follow-up, one area that could benefit from improvement is the availability of more extensive workflow automation settings. This enhancement would further streamline our operations and empower us to achieve even greater efficiency in our processes.

Alternatives Considered: Pipedrive and Salesforce Sales Cloud

Reasons for Switching to Tall Emu CRM: We opted for Tall Emu instead of other CRM software options due to its Australian roots. We sought customer support that was not only geographically closer but also well-acquainted with our business operations. The seamless integration with MYOB, our primary accounting software, was also a pivotal factor in our decision. It simply aligned perfectly with our needs, making Tall Emu the clear choice for us!

Alison
Business Advisor in Australia
Wholesale, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Excellent product for SME's with a large number of products

4.0 last year

Comments: The main reason for switching to Tall Emu was to remove all the duplication we had in our sales and purchasing processes. This has been achieved 100%. In addition, we have all our product and sales information in one place now. It is easy and intuitive to use. My staff keep finding new features that add to improving the way they do things.The Help Desk support has been unbelievably amazing. I set up the system without any prior experience of Tall Emu. The Help Desk responses were always timely and concise. They were also honest. Sometimes its good to know if the system can't do a particular process. That way 'work arounds' can be found.

Pros:

We have been able to capture all the information relating to all our possible products in one place. That is then used to generate quotes, sales orders, invoices and supplier purchase orders. No rekeying, no duplication. We estimate this has reduced our sales administration time by at least 50% and has had a massive impact on reducing errors. The system integrates seamlessly with Xero, again reducing duplication and opportunities for error.As we bed down the system we are looking forward to integrating with Woo Commerce in the future, further streamlining our processes.

Cons:

We are still to refine our supplier purchasing processes and have found our method of calculating landed costs became too difficult to impliment in the system. We have also found the delivery docket/picking slip set ups to be clunky. If we were a larger business, I would probably add on a warehousing product. In saying that Tall Emu serves our needs.

Cameron
Business Development Manager in Australia
Used the Software for: Not provided
Reviewer Source

Considering Tall Emu CRM Software?

1.0 9 years ago

Comments: What we liked. The CRM functionality of this program includes most of the basics, this program began its life as a reasonable CRM, development towards intended ERP functionality has however rendered it unstable. Sales Reporting is quite flexible and any data recorded can usually be transformed into intuitive and helpful reports. Beware, without a savvy IT person in house to develop these they can be quite expensive to outsource to TE Support. What we disliked. Integrating CRM Software into a business's sales and admin processes is always a challenge. Heavily advertised as the CRM solution that can connect to everything - it can connect but the workflow limitations and intermittent freezing of the program leave a lot to be desired. Don't do what we did and trust - we went by their word that Tall Emu integration and connection with MYOB was something they did well.... sadly this was not so and to date they have not yet delivered a stable solution to this. The support team is quite cordial although if you are not on a costly support plan you will likely receive an invoice following your support phone call. The attitude can be a little defensive and you'll be asked to replicate the problem on-screen with their support personnel remotely watching before they take you seriously. This is time consuming and frustrating for staff ..the glitches aren't usually their fault! In perspective... client experiences and feedback will make good software excellent. On the flipside software vendors who release under-developed software often unfairly utilise the client(at their expense) to develop their products. It has been a time consuming and costly exercise for our company including the cost of stress leave for some of our staff. Consider one proven ERP system to remove the inefficiencies in the transfer of data between CRM-Accounting systems. Tips for those considering Tall Emu CRM. Check at least 3 references of prior installs that integrate Tall Emu CRM Systems with other accounting software. If you do decide on Tall Emu, submit a water tight brief after gaining an intimate knowledge of what you need it to do and what success will look like. Negotiate an implementation payment plan retaining 30-40% of roll-out costs until the scope has been met and the software is functioning efficiently.

Daniel
Daniel
Operations Manager in Australia
Verified LinkedIn User
Wholesale, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Tall Emu Review Boema

4.0 3 months ago

Pros:

Inventory Management & Quoting process are extremely well done

Cons:

Setting up the software is pretty tedious and support access can be limited for any questions outside of the help forums. MYOB integration could have more in-depth information considering it is a MYOB product.

MYOB Response

3 months ago

Hi Daniel, Thanks for taking the time to leave a review for Tall Emu CRM. We are extremely glad to hear you've had a great experience with using the inventory and quoting features - definitely a standout strength of Tall Emu CRM. However, it's disappointing to hear your feedback regarding set up, support and integration. We acknowledge the issues you've encountered and apologise that it wasn't a 5/5 experience. Having said that, we are actively addressing these issues to ensure a smoother experience for all our users. We are investing in improvements to streamline the setup process, and we are expanding our support team to provide more comprehensive assistance. There is also a strenuous effort and process in place to provide improve and maintain platform reliability. Thanks again for choosing Tall Emu CRM and if you need any assistance, please contact us at any time. Rachel, Tall Emu

Jethro
Office manager in Australia
Building Materials, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Versatile, feature-rich software with great tech support

5.0 last year

Comments: We started using the CRM to fill some of the huge gaps that Xero had in customer-facing documents; multiple addresses per customer, parent/child customer accounts to name a couple. It did this with ease, and we now use Tall Emu for any customer-facing documents except for statements. But we found Tall Emu CRM to fill so many other gaps in our day-to-day business running, we have set Tall Emu tabs up on most computers as the default window that opens when you start up the browsers.We're using the CRM as an ERP, for generating invoices, quotes, purchase orders, processing payments in, managing stock, organising our manufacturing throughput with BOM's, tracking costs, and more.

Pros:

Initially using the software - importing data from our accounting platform Xero. All our previous contacts, quotes, invoices, purchase orders etc were brought accross from Xero which saved untold amount of time setting it up, and made it easy for the team to start using the CRM straight away. The support team at Tall Emu are responsive and knowlegable. The software is good out of the box, but any features that would be beneficial to all users do get considered for adding to the core. The team are actively looking to improve their product which is great.The software is so comprehensive, very easy to mould it to any business model, even if sometimes some workarounds are needed.

Cons:

Reports are a bit lacking, it would be good to have customisable reports becasue some of the preset reports are a bit useless. We've started filtering sales information and exporting to Excel to get the reports we need (we have to export to Excel for our accountant anyhow).Serial numbers module is a little hard to understand how to use, we've started manually entering these instead, for the time being. Would be nice to be able to use serial numbers for different components in a BOM, and have these values show on the sales paperwork.Transparency with the cost of some of the linked services, i.e. Machship - while the integration is free, Machship itself has only a paid service. The sales documentation made it seem like this was included. All web based which means activating it from a mobile device is difficult - an app would make this so much easier to navigate. Emails sent from Tall Emu CRM are prone to going into junk mail. From my experience it's an issue that happens to a lot of services using SMTP emails.

Alternatives Considered: Zoho CRM, Salesforce Sales Cloud and OnePageCRM

Reasons for Switching to Tall Emu CRM: Additional features and capabilities, plus an Australian support team.

MYOB Response

last year

Hi Jethro, Thanks so much for your comprehensive review of Tall Emu CRM. We really appreciate you taking the time to compile your thoughts – pros and cons – and would like to address some of your feedback. We have custom reports on our development roadmap – and all our customers will be advised when this is available. Serial numbers – can now be bulk imported (https://help.tallemucrm.com/general-help/help-articles/about-inventory/stocktakes/) and we also have a development task in train to allow copy & paste of bulk serial numbers on a purchase order. Regarding our integration via Machship, we absolutely take your point on this & will review our communications to ensure that it's clear there is a third-party service fee (via the third party, not Tall Emu) to utilise this feature. We appreciate you calling this out! Regarding your comment on emails going to junk, we suggest our customers switch from SMTP to Tall Emu email (https://help.tallemucrm.com/general-help/setup-guides/crm-integrations/setting-up-emails-crm/). You're right, it's quite well known that services using SMTP emails experience issues – hence why some big companies like Microsoft are stepping away due to inadequate security. Finally, on mobile – yes we hear you! We are working on making the mobile version of CRM much more user friendly. Thanks again Jethro – your feedback is really important to us. For any further questions please contact our Helpdesk – located in Sydney – who are looking forward to helping you and your business whenever you need it.