What Is Verizon Connect?

Verizon Connect's fleet management software for small to medium-sized businesses can help you uncover hidden fuel and operating costs while revealing the potential for greater efficiency. Use our dashboards and reporting tools to analyze trends and accurately measure your fleet's performance. With around-the-clock monitoring, you can effectively manage unsafe behavior, unauthorized use or deviations from standard procedure. You'll soon know where you can save, and operate a more efficient fleet.

Who Uses Verizon Connect?

Field service companies

Where can Verizon Connect be deployed?

Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • Verizon Connect
  • Located in Waltham, US
  • Founded in 2003
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, United Kingdom, United States

Languages

English, Spanish

About the vendor

  • Verizon Connect
  • Located in Waltham, US
  • Founded in 2003
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Canada, United Kingdom, United States

Languages

English, Spanish

Verizon Connect videos and images

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Compare Verizon Connect pricing with similar products

Verizon Connect

USD 45.00/month
Free Version
Free Trial
N/A
Free Version
Free Trial
N/A
Free Version
Free Trial
USD 45.00/month
Free Version
Free Trial

Features of Verizon Connect

  • Alerts/Notifications
  • Appointment Scheduling
  • Asset Tracking
  • Billing & Invoicing
  • Calendar Management
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customer Management
  • Customisable Invoices
  • Dispatch Management
  • Driver Management
  • Driver Settlements
  • Electronic Signature
  • Employee Management
  • Employee Scheduling
  • Equipment Tracking
  • Fleet Management
  • Fuel Management
  • Fuel Tracking
  • GPS
  • Historical Reporting
  • Inventory Management
  • Invoice History
  • Job Management
  • Live Driver Tracking
  • Location Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Mileage Tracking
  • Mobile Access
  • Mobile App
  • Online Booking
  • Online Time Clock
  • Order Management
  • Payment Collection in the Field
  • Preventive Maintenance
  • Quotes/Estimates
  • Real Time Monitoring
  • Real Time Notifications
  • Recurring Appointments
  • Repair Tracking
  • Reporting/Analytics
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History
  • Technician Management
  • Third Party Integrations
  • Timesheet Management
  • VIN Lookup
  • Vehicle Information
  • Vehicle Management
  • Vehicle Tracking
  • Work Order Creation
  • Work Order Management

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Reviews of Verizon Connect

Average score

Overall
3.2
Ease of Use
3.4
Customer Service
2.7
Features
3.2
Value for Money
2.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Cindy B.
Cindy B.
Closeout Specialist & HR Administrator in US
Verified LinkedIn User
Telecommunications, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

It's one of the best purchases our company ever made.

5 4 years ago

Comments: We love this software, and we have cut down on employees unapproved use of company vehicles and improved employee driving safety by using it.

Pros:

We've been using Fleetmatics, now Verizon Reveal, for years. We initially signed up with them because we wanted to keep track of what employees were doing in our company vehicles, but this software is capable of so much more. From tracking our oil changes to sending us alerts when employees are speeding, we use this every day. The customer service is amazing also, and there's a pretty nice referral program.

Cons:

It recently went through a revamp, and we did a training for the new system about a year before it was actually released. It was a little bit of a messy transition, but once we downloaded the new apps to our phones and got over the hump of getting everyone back on the same page, it's been amazing. The upgraded graphical user interface and new features are great.

Steven H.
CFO in US
Food & Beverages, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Verizon Connect - How to Destroy a Product

4 4 weeks ago New

Comments: The software itself works well -- contract renewal, the switch to 4G (which now has been going on for almost 2 years and I still can't get anyone to talk to me about the contract) and customer support in general is just horrendous. We were a customer of Fleetmatics, and they were great to work with -- this is the worst I have ever seen -- babies crying in the background, terrible noise levels when you actually get someone on the phone -- the list goes on and on. Anyone at a management level on the customer service side should be fired now!

Pros:

The software itself is acceptable -- but certainly not superior to anything else in the industry

Cons:

The CUSTOMER SERVICE AND ADMINISTRATiON is the worst I have EVER experienced -- from an impossible to understand sales and support org structure -- numerous people from different departments but none ever call back -- not clear who has any authority -- it is impossible to describe how bad this is.

Jesse C.
President in US
Leisure, Travel & Tourism, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Verizon Connect failed transtion from Fleetmatics

2 4 weeks ago New

Comments: My company was with Verizon Connect (Fleetmatics) for 10+ years. Fleetmatics was purchased by Verizon 3-4 years ago and that's when the customer support began to fail. It's been in steady decline since, which resulted in our decision to discontinue using the product. I say "using" because we are still paying for it since Verizon locks its customers into long-term contracts. We are still paying $350+ per month and not using the product at all. THAT'S HOW BAD THEIR CUSTOMER SERVICE GOT. It got to the point that each time I needed support with a unit or wanted to add units, I would spend 8-10 hours on hold, calling, being promised they would call me back, etc. As a small businessman, I don't have time to mess around. My time is far more valuable than the $350/mo that we are paying. I won't mention who we switched to because I want this review to stand on its own, but I can say that I couldn't be happier. I would stay far away from Verizon.

Pros:

Asset visibility, reporting, maintenance

Cons:

Customer support, price, hardware instillation

Sherri T.
office in US
Environmental Services, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Customer Service Review

5 2 months ago

Comments: It is unfortunate that a company with such a good product has the worst customer service. Not only do you have to speak to at least 3 people to get anything accomplished, you also have to repeat the same information over and over and over. If the employee does not like your attitude they will just close out the case number and you never hear from them again until you call in and start the whole process over. Although we are happy with the products if I could go back in time I would never choose this company due to customer service. 40 minutes to get a replacement unit is just not acceptable.

Pros:

We are very happy with the software. It works as stated.

Cons:

We are very happy with the software. It works as stated.

Veronica L.
PhD in Mexico
Research, 1,001-5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Verizon connect

5 4 weeks ago New

Pros:

With Verizon I can to track all my field with confidense.

Cons:

Sometimes the route is difficult, specially with traffic the neew route do not facilite the trajectory.

Verizon Connect Response

5 days ago

Thank you for taking the time to share your positive experience with us. We're happy to hear you are finding value in our product and services. We would like to learn more about your success with Reveal. If you would like to continue the conversation, Please email us at: [email protected]