Maintenance Connection, An Accruent Company

Maintenance Connection, An Accruent Company

by Maintenance Connection

Who Uses Maintenance Connection, An Accruent Company?

Manufacturing, Healthcare, Pharma, Oil & Gas, Utilities, Energy, Facility Management, Metal/Mining

What Is Maintenance Connection, An Accruent Company?

Maintenance Connection is a browser-based SaaS application built for the real-time maintenance and management of organizational Assets. With its configurable interface, flexible business automations, mobile/field forward app, and RESTful API, Maintenance Connection provides a unique hybrid of a computerized maintenance management system (CMMS) and enterprise asset management (EAM) that is built to communicate with the software toolchain while promoting organization-wide collaboration.

Maintenance Connection, An Accruent Company Details

Maintenance Connection

http://www.maintenanceconnection.com/website

Founded 1999

Maintenance Connection, An Accruent Company Cost Overview

Maintenance Connection, An Accruent Company does not have a free version but does offer a free trial. Maintenance Connection, An Accruent Company paid version starts at USD 85.00.

Starting Price

USD 85.00

Pricing Details

3 user minimum * Plus implementation fee

Free Version

No

Free Trial

Yes

Deployment

Installed - Mac

Cloud, SaaS, Web

Installed - Windows

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

Business Hours

Online

Maintenance Connection, An Accruent Company Features

Building Maintenance Software
Asset Tracking
Billing & Invoicing
Commercial Properties
Inspection Management
Inventory Management
Maintenance Scheduling
Mobile Access
Predictive Maintenance
Preventive Maintenance
Reporting/Analytics
Residential Properties
Service History Tracking
Technician Management
Work Order Management
Billing & Invoicing
Calibration Management
Inventory Management
Key & Lock Management
Mobile Access
Preventive Maintenance
Service History Tracking
Technician Management
CMMS
Energy Management
Equipment Management
Facility Management
IT Asset Management
Inventory Management
Maintenance Management
Parts Management
Preventive Maintenance Scheduling
Software License Management
Warranty Management
Work Order Management
Equipment Tracking
Inventory Control
Job Management
Maintenance Scheduling
Warranty Tracking
Work Order Management
Commercial Properties
Equipment Management
Facility Scheduling
Fixed Asset Management
For Schools
Incident Management
Inspection Management
Inventory Control
Preventive Maintenance
Residential Properties
Room Scheduling
Space Management
Vendor Management
Visitor Management
Work Order Management
Asset Accounting
Asset Lifecycle Management
Audit Trail
Barcoding/RFID
Depreciation Management
Disposal Management
Document Management
Inventory Tracking
Asset Tracking
Billing & Invoicing
Calibration Management
Inventory Management
Key & Lock Management
Mobile Access
Predictive Maintenance
Preventive Maintenance
Scheduling
Service History Tracking
Technician Management
Work Order Management
Accounting Integration
ERP
MES
MRP
Maintenance Management
Purchase Order Management
Quality Management
Quotes/Estimates
Reporting/Analytics
Safety Management
Shipping Management
Condition Monitoring
Inspection Management
Maintenance Scheduling
Mobile Access
Predictive Maintenance
Purchasing
Reminders
To-Do List
Vendor Management
Work Order Management
Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes/Estimates
Recurring Appointments
Routing
Scheduling
Work Order Creation

Maintenance Connection, An Accruent Company Reviews

Showing 5 of 283 reviews

Overall
4.5/5
Ease of Use
4.3/5
Customer Service
4.6/5
Features
4.4/5
Value for Money
4.3/5
Kevin H.
Maintenance Planner
Mechanical or Industrial Engineering, 10,001+ Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 13/11/2018

"Software Review"

Comments: I highly recommend purchasing this program for any company that needs to track their equipment. This can track your hours, parts used & stocked, purchase history, equipment history, PMs and have all your vendors and manufactures a click away.

Pros: This is a very good CMMS. I have worked with several since 1985. Maintenance Connection's gold is in the reports. No other program offers this type of option. It cannot be beet. As a super-user I can tell you the reports function gives you every possible option to track your documentation and report it to those that need it.

Cons: The MC University training program needs help. I have been very dissatisfied with it. They do not take into account actual uses of the program. The writer probably hasn't actually used the program in real world as I have for 12 years.

  • Reviewer Source 
  • Reviewed on 13/11/2018
Emily B.
Project Manager
Facilities Services, 5,001-10,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 21/10/2019

"Great Product"

Comments: This is a good product and the company really stands behind it. I have used competitor software and it doesn't have the same capabilities that MC does.

Pros: It is visually appealing and not too cluttered like competitor software. The average user can get started quickly with a short introduction.

Cons: Running scripts is complicated. I have had to reach out to support to help with the SQL. More push button options would be helpful.

  • Reviewer Source 
  • Reviewed on 21/10/2019
Darrell L.
Maintenance Supervisor
Pharmaceuticals, 201-500 Employees
Used the Software for: 1+ year
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    3/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 11/06/2020

"Good software with some drawbacks"

Comments: For the most part this is a great software with a lot of functionality and traceability. However, there are holes in the change tracking that make it difficult, if not impossible, to validate for use as a stand-alone system for FDA regulated processes. This makes it so that you have to use a hybrid system of electronic and paper, which defeats the purpose to a large extent of having this software. I have tried to work with their support to get these holes fixed, but to no avail. Also, since Accruent took over, they no longer allow month by month use. They require at least a 1 year commitment in order to use the software, and they also charge extra if you want to be billed on a monthly basis instead of paying all up front.

Pros: It has an extensive reporting system that makes it easy to customize reports based on many different criteria and any report you create can be scheduled to be emailed to whoever needs it at any specified time interval.

Cons: The software cannot be validated according to the FDA standards as a stand-alone management system for maintenance.

  • Reviewer Source 
  • Reviewed on 11/06/2020
Steven W.
Maintenance Supervisor
Industrial Automation, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    3/5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 10/02/2017

"limited usefulness with Ipads"

Comments: Our technicians use Ipads to access the program, and they are very limited in what they can see and do. When work orders are in a complete status, they are not easily accessible form the ipads, which limits the information the next shift has to see what has been done. The work orders only have a very small text line so it is awkward to type in and to see detailed notes or reports from the Ipads. Since the techs cannot access the information, the reports tend to be very brief and lack details that could help other techs if the same problem comes up again. The company wants to save money on the number of computer logins, so techs do not have regular access to see the work orders on a computer, and the program works differently between the Ipad and computer so they cannot use the computer efficiently when they do manage to get access through one. I have tech level access, but still receive automated reports which can be helpful to see what is going on; I do not see what flexibility there is with creating new reports or using the program to track specific techs or shifts.

Pros: It is helpful in tracking work that needs to be done. It makes assigning projects to specific technicians easy, and tracking how long it takes to complete projects.

Cons: Tablet program is awkward and very limited use when used on its own.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 10/02/2017
David J.
Electrician
Newspapers, 501-1,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 07/11/2018

"Benefits of using Maintenance Connection"

Comments: We are using the desktop version to plan and analyse our PM strategy and work orders. The trades staff on the floor use the mobile version which will run on most tablets via a standard browser at all our plants to record all breakdowns of assets which is then analysed each month to identify reoccuring faults or assets that are regularly failing. A strategy is then put in place to eliminate the root cause of the issue.
The trades staff can also access asset information via the tablet (such as manuals, procedures) that are directly linked to the asset or the work order.
We are now seeing huge gains in efficiencies in the inventory section of our business due to the automatic reorder functionality for inventory as the trades staff directly book out parts used. once a work order is entered on the tablet, the trades staff can look up parts that are used on that asset and see how many of those parts are in stock and the location of the bin in the store .

Pros: The ease of use in the configuration of MC is far better than what I experienced with different vendor.
Most user options are a setting that the local administrator can change via a tick box option.
The in built reporting and dashboard suite are very easy to pick up and customise reports and dashboards to your companies individual needs

Cons: The only problem I have found with the software is now that we are starting to use more features of the program at a higher level we are finding small bugs. These bugs don't affect the basic functionality and the support staff are brilliant in identifying the issues and passing the issues on to the developers to develop a fix.

Vendor Response

by Maintenance Connection on 13/11/2018

David,

Thank you so much for your detailed feedback! We're thrilled to hear that you love the automatic parts reordering feature! Thank you for being a Maintenance Connection customer.

All the best,

  • Reviewer Source 
  • Reviewed on 07/11/2018