Regpack

Who Uses Regpack?

Organizations that want to save hours, get paid quickly, increase revenue and grow enrollment. Complex build options and integrated payments automate and streamline registration and payments.

What Is Regpack?

Regpack is a comprehensive online registration platform trusted by more than 7,000 organizations worldwide. Regpack gives you the tools you need to manage every aspect of your event or program, both virtual and in person, including flexible form building, real-time dynamic reporting, integrated online payments, automatic payment plans, variable pricing, and more. Our clients see an increase in registrations, revenue growth, and are more efficient in day-to-day management tasks.

Regpack Details

Regpack

http://www.regpacks.com

Founded 2010

Regpack Software - Login Page
Regpack Software - Product Module
Regpack Software - Payment Reporting
Regpack Software - Payment Plans / Autobill
Regpack Software - Payment Processing
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Starting price

USD 125.00/month
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USD 125.00/month
USD 25.00

Free Version

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Free Trial

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Regpack deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based

Training

  • Live Online
  • Webinars
  • Documentation
  • Videos

Regpack Features

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Class Scheduling
  • Client Portal
  • Communication Management
  • Contact Database
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer Management
  • Customisable Forms
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Discount Management
  • Electronic Payments
  • Email Templates
  • Employee Management
  • Event Management
  • Event Scheduling
  • Facility Management
  • Faculty/Staff Management
  • Financial Analysis
  • For Campgrounds
  • For Summer Camps
  • Forms Management
  • Invoice Management
  • Marketing Automation
  • Medical Management
  • Online Booking
  • Online Forms
  • Online Payments
  • Online Registration
  • Parent Portal
  • Program Management
  • Promotions Management
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • SMS Messaging
  • Self Service Portal
  • Third Party Integrations

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  • Calendar Management
  • Class Scheduling
  • Client Portal
  • Communications Management
  • Contact Database
  • Credit Card Processing
  • Customer Accounts
  • Customizable Reports
  • Daily Reports
  • Data Security
  • Document Storage
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Employee Management
  • Enrollments/Onboarding
  • Event Calendar
  • Immunisation & Allergy Tracking
  • Invoice Management
  • Live Chat
  • Mailing List Management
  • Meal / Nutrition Management
  • Member Database
  • Milestone Tracking
  • Mobile Alerts
  • Multi-Location
  • Parent Portal
  • Payment Processing
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Updates
  • Records Management
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
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  • Booking Management
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  • Class Registration
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  • Client Portal
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  • Credit Card Processing
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  • Customisable Branding
  • Customisable Forms
  • Customizable Reports
  • Data Import/Export
  • Discount Management
  • Electronic Payments
  • Employee Management
  • Enrollment Confirmation
  • Enrollments/Onboarding
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Forms Management
  • Group Registration
  • Invoice Management
  • Marketing Automation
  • Multiple User Accounts
  • Online Registration
  • Onsite Registration
  • Payment Processing
  • Promotions Management
  • Real Time Reporting
  • Recurring/Subscription Billing
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  • Reminders
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  • Email Templates
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  • Event Management
  • Event Scheduling
  • Event Ticketing
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  • Meeting Management
  • Mobile Access
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  • Real Time Notifications
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  • Social Media Integration
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  • Space Management
  • Speaker Management
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  • Member Directory
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  • Member Types
  • Membership Renewals
  • Payment Processing
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Regpack Reviews

Read all reviews

Overall rating

4.4/5

Average score

Ease of Use 4.1
Customer Service 4.3
Features 4.2
Value for Money 4.4

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Write a Review!
Tami B.
Tami B.
Owner and Principal
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 08/05/2018

"Flexible system that can be used for much more than just registering users"

Pros: Flexibility of the triggers, ease of building forms, initial strong customer support, overall ability to extend the tool to be much more than a registration system. I have set this up as a mini-Student Information System for a small school, tracking applicants, admissions data, student data and more. The ability to stage the release of various forms and emails makes that possible.

Cons: Would like it to do the following:
1. Enable triggers to change a user's status
2. Enable triggers to work with NOT logic and not just AND logic or ability to set up multiple trigger situations for a single form/email.
3. Ability to sort statuses.
4. Ability to have payment plans for paying that aren't forced (auto-bill).
5. Ability for an admin to login as a user to see what's happening in their account.
6. Make editing of an existing filter work better (it typically erases it and you have to start over).
7. Make it easier to unassign users from an asst. admin in bulk.

Vendor Response

by Regpack on 15/05/2018

Tami, it's great to hear that Regpack has been a flexible solution for your organization and is giving you more value than you initially thought.

Some of the features you'd like to see already exist! A client success manager is reaching out to you directly to go over this feedback to ensure you use the system to it's max potential.

  • Reviewer Source 
  • Reviewed on 08/05/2018
Joy D.
Operations Director
Individual & Family Services, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 12/05/2020

"Great product for the price."

Comments: I really like the overall design and user-friendly nature of the projects and forms. We are able to structure our registration questions and flow of registrations for our camping events for both our campers and counselors.

Pros: I really like how easy this software allows for question formats. I like the ability to have the complex question formats.

Cons: The inability to accept donations in a direct format without the use of a multiple choice product option. I also do not like the inability to contact customer support directly.

Vendor Response

by Regpack on 18/05/2020

Hi Joy, glad you are loving Regpack and how easy it is to create a customized process for your camp registration and donations. We've made some great updates just in the last few weeks to help facilitate an even better donation experience, and we're happy to help you implement those updates! Looking forward to helping you make registration even better!

  • Reviewer Source 
  • Reviewed on 12/05/2020
Majesty T.
Registrar Assistant
Religious Institutions, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
    Unrated
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 09/09/2021

"Reg Pack Review"

Pros: I like that I am able to pull up multiple camps at once and get a total number for 2 camps at the same time. I was also able to learn my way around the system fairly quickly which was nice.

Cons: That it will let someone register for family camp under the child category which then means that we don't see their registration show up when we go to pull family camp numbers.
It would also be great if reg pack had a component that would automatically deduct funds put into a campers store account once we entered an amount that was spent into the comment section.

Vendor Response

by Regpack on 15/09/2021

Thanks for your feedback, Majesty! It's great we can give you a 360 view of your programs and get the numbers you need to run your camp.

With regards to your family camp under the child category, it is possible to see their registration show up for family camp numbers - feel free to reach out to our team for help on how to do this!

  • Reviewer Source 
  • Reviewed on 09/09/2021
Julian S.
CEO
Professional Training & Coaching, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    1/10
  • Reviewer Source 
  • Reviewed on 06/11/2020

"Great idea, very poorly executed"

Comments: Regpack's software is very versatile, but the company's inability to keep the registration system functioning correctly coupled with their policy of email only communication makes this an extremely aggravating company to be a customer of. We signed on with Regpack in May, 2020. In the time we have been with Regpack, the campaigns we've developed and run for 4 of these 7 months have resulted in lost time, money and customers due to Regpack payment system and integration failures. For example, currently, 7 prospective registrants for our November classes have wanted to register and pay via e-check (ACH), however Regpack system failures have caused them to attempt and fail with errors and erroneous charges to their bill now 3 times . I submitted an urgent ticket to Regpack development 5 days ago, and had to follow up multiple times to get updates over the past days. Yesterday Regpack support emailed to report that the had fixed the problem, so we walked the registrant through and again they received an error. When I reported this, Regpack advised me to call the customer a THIRD time to get screenshots and time/date login data and report back, but I don't feel comfortable going back to my customer yet again, and turning them into a Guinea pig for a registration system that is not functioning. This issue is the current one in a string of system failures that have cost us time and lost revenue over the past half year, and we are leaving Regpack at the end of this month.

Pros: Flexibility/versatility of the software
One of the support managers was willing speak over the phone, despite email-only support.

Cons: There are recurring system errors that cause failures in payment processing
Regpack support is slow to respond, not able to provide adequate details
It is not possible to speak with Regpack employees, even during a critical system failure

Vendor Response

by Regpack on 12/11/2020

Julian, I'm sorry that this was your experience with Regpack and that you felt we were not prompt enough in our response to your issue. As soon as any client reports an issue with payment functionality, it's immediately escalated to our development team as was the case here. The fix was pushed through as quickly as our team was able to resolve the issue. This issue affected your system alone and not others, so we had to investigate what was happening. Sometimes when working with complex business tools, there are situations that affect only one client or system, and this takes time to resolve and resolution includes working together with our clients and applicants to solve it. Our success and support team did keep you updated as updates came in from development. Trust that this was being addressed internally. Additionally we provided options for you to continue to collect payments while we implemented a fix. We're sorry to see you go, and we wish you luck with your business!

  • Reviewer Source 
  • Reviewed on 06/11/2020
Shawn W.
Director of Operations
Religious Institutions, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 07/06/2021

"Excellent for our use case"

Comments: Very good. This product essentially streamlined our online registration process from several days to minutes.

Pros: It is very easy to use, provides a simple method for interacting with applicants, and enables us to report real-time statistics on who is coming to our training and where they are in the process.

Cons: I am challenged by the filtering as I expect to see certain results that for some reason do not show up.

Vendor Response

by Regpack on 15/06/2021

Shawn, glad to hear that Regpack saved you time and provides greater insights to your team!

  • Reviewer Source 
  • Reviewed on 07/06/2021