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What Is iSpring Suite?

iSpring Suite: The all-in-one authoring toolkit for effortless e-learning content creation. Design interactive courses with videos, quizzes, assessments, and more. Collaborate with your team online. User-friendly interface, no learning curve. Works with any LMS.

Who Uses iSpring Suite?

Ideal for teachers, trainers, HR professionals, coaches, and educators, this all-in-one authoring toolkit offers a comprehensive set of tools to create interactive and engaging e-learning content. Make your e-learning vision a reality today!

iSpring Suite Software - iSpring Suite
iSpring Suite Software - Fast delivery and tracking
iSpring Suite Software - Role-plays
iSpring Suite Software - Video lessons and screencasts
iSpring Suite Software - Quizzes for training and assessment

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Reviews of iSpring Suite

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
4.9
Features
4.4
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Richard
Richard
Global Digital Marketing Lead in Australia
Verified LinkedIn User
Pharmaceuticals, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Excellent Tool - Always Improving

5.0 4 years ago

Pros:

Cost effective and simple to use vs the competition.

Cons:

XLIFF translations. Web based creation tools are less developed than Articulate - but that does depend on you need and use case.

iSpring Solutions Response

4 years ago

Hello Richard, Thank you for reviewing iSpring here on Capterra! It's great to hear that you are happy with iSpring solutions and the service that we provide! Keep up the great work :)

Francois
CEO in France
Semiconductors, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Course creations are made really easy

5.0 8 months ago

Comments: We use powerpoint to build our content with embedded recordings of the presenter and powerpoint animations.
We embedded quizzes and role plays which send their results to a custom database.
iSpring is able to generate the online content with embdded videos, keeping the animations synchronous to the videos. Users can go direct to a specific slide using the search bar or go through the content as a video as they wish, controling the pace of the video. They can also just move from slide to slide and answer quizzes directly from the presentation.
So a course is fully embedded into one and single place.

Pros:

Very good tool to generate online content based on powerpoint. The generated courses embed online videos, quizzes, role play games keeping all powerpoint features animations and browsing facilities for a maximized user experience.

Cons:

Working on a synchronized folders such as OneDrive leads to some synchronization issues on the linked quizzes which are stored in a local folder. This reduces the capability to work in collaboration with colleagues. The tool may also improve by providing some ways to automate, script actions such as changing templates, applying properties, and so on in a batch mode for multiple files at once.

Eileen
President in US
E-Learning, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Buyer Beware

3.0 5 years ago

Comments: Because I cannot get any support from them unless I subscribe to their latest version for nearly the full price of the software, I have to give them one star. No support = no customer service. No customer service = bad policy.

Pros:

The options offered for engagement and interest level.

Cons:

If you do not repurchase this software yearly via their maintenance program, you get no support. No chat, no email, no online knowledgebase. I can't even begin to describe how disappointed I am. To me, that is unethical. A company that does not support all versions of its software does not deserve to be in business. I checked my copy of Articulate 360, and they provided support to Articulate 13 released in, you guessed it, 2013. My version of iSpring is less than 2 years old. I'll be converting all of my elearning lessons to Articulate360 BECAUSE of their amazing support.

iSpring Solutions Response

5 years ago

Hi Eileen, Thank you so much for your detailed review of iSpring products and service. We appreciate your taking the time to submit it here on Capterra. As per your Cons, let me please note that for those who do not wish to continue with the Maintenance plan, we have a vast collection of helpful resources available online, such as video tutorials, help docs, articles, webinars, FAQs: https://www.ispringsolutions.com/support. We also have social media pages where anybody can ask our community any question about iSpring. Those who do have maintenance plan, however, get immediate support via chat, phone as well as 24/7 email assistance. Hope that helps!

Trish
CEO in US
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

iSpring is a universal content authoring tool & avoids LMS vendor lock

5.0 2 months ago

Comments: Super product and attentive customer service.

Pros:

It's intuitive and robust and "sits" on top of MSFT PowerPoint. It accommodates, audio, video, AI, quizzes and assessments.

Cons:

The inability to control font color or size within the branching scenarios like you can in other areas.

Marieke
Education Program Manager in Netherlands
Medical Devices, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Trustworthy partner

5.0 7 months ago

Comments: Have been a long time user and I tested/used multiple authoring tools. None of them compare to the ease and service that iSpring does.

Pros:

I would give customer support 10 extra stars if I could! I hardly ever need them, but when I do, they are fast, very knowledgeable and will only stop when it's solved.

Cons:

Export files for translations should have the option to choose which xliff version. With only one .XLIFF version (1.2) I cannot use this functionality at all, as my translation software only accepts another version. And trust me, that company also got this feedback in reverse!

Germán
Mr in Australia
E-Learning, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Effective elearning

5.0 7 months ago

Comments: It’s been great to see how it has exponentially improved over the years from basic and simple interface to a powerful e learning tool.

Pros:

Feedback and flexibility. Permanent support from ISpring staff.

Cons:

Customising autocorrecting Using diverse characters (languages)

Ed
Professor in US
E-Learning, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

iSpring leads the way

5.0 2 months ago

Comments: Great customer support. Regular webinars give us new ideas

Pros:

It is Powerpoint based so it is easy to learn

Cons:

Annual subscription cost. It would be nice if Long Time users could earn "Frequent flyer" benefits.

Mitch
Mitch
Admin in US
Verified LinkedIn User
Medical Practice, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Great for eLearning Content Development

4.0 5 years ago

Comments: Easy to use. Good choice of features. Clearly they are dedicated to creating a quality product.

Pros:

Thoughtful features nicely integrated into PowerPoint to enhance content for courseware.

Cons:

Expensive, especially for a subscription. They should have a simpler, much-less-expensive version that can be used by non-devs to record audio into the PPT. Else a floating license that can be easily switched between computers with no limit to the amount of re-licensing.

iSpring Solutions Response

5 years ago

Hi Mitch, Thank you so much for reviewing iSpring here on Capterra! We appreciate it greatly ;) Hope it keeps serving you well!

George
Senior Trainer and Onboarding Coordinator in Australia
Transportation/Trucking/Railroad, 201–500 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

I recommend iSpring to any user

5.0 3 months ago

Comments: It has been positive from first talking to our rep when we were looking for an online program. The trail went smoothly, but the backup service from the support team is just the best. They are patient and nothing is too hard for them to help with.

Pros:

It can be easily used as part of Power Point. If you are familiar with power point it is relatively easy to use iSpring.

Cons:

Just learning a new program. but with patience I learned that it wasn't that hard to use.

Charlotte
NA in UK
Financial Services, 501–1,000 Employees
Used the Software for: Free Trial
Reviewer Source

Great software

4.0 3 weeks ago New

Comments: Positive. Worked well for creating training for a corporation

Pros:

Easy to use and good integration with PowerPoint. Customer service was very good when needing assistance from [sensitive content hidden]. Took the time to explain things to me via a video call and talk me through certain features.

Cons:

Took a little while to get used to using it

Ken
Principle eLearning Consultant in UK
E-Learning, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

iSpring - Classroom to Rapid eLearning

5.0 4 years ago

Comments: My overall experience with iSpring is that it is a great tool for rapidly developing eLearning content, which is essential in these changing times where classroom-based course are rapidly want to move into digital learning.
The software caters for your individual level of expertise helping new developers to quickly publish their content, through to advanced, experienced developers to make the content sing and dance. Great product and would recommend it to anyone.

Pros:

Level of integration with PowerPoint, capturing all the functionlity, from animations and sequencing to triggers and interactivity. My clients can be comfortable in the knowledge that they have a futureproof master file (in the form of PowerPoint), which they can easily find alternative developers to continue the good work. It also means they don't have to unravel their courses from a dedicated platform should they make the choice to switch. The functionality built into Quizmaker, offers most of the question types you could realistically use. The HTML5 publishing format is seemless with all the devices and browser that I have come across.

Cons:

You have to be very careful about names and file paths, because it can easily get confused and then potentially delete the quiz files.

iSpring Solutions Response

4 years ago

Hello Ken, Thank you very much for reviewing iSpring here on Capterra! It's extremely amazing to hear that you are so confident in iSpring tool that you'd recommend it to anyone :) We hope iSpring keeps serving you well. If any questions come up, please shoot a message to [email protected] - our specialists are always at your service!

Annie
Course Creator in US
Professional Training & Coaching, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

iSpring promises and delivers - Tech support is so responsive & patient

5.0 3 years ago

Comments: Awesomeness. I already forgot the difficulties setting up. Because when I reached out at 3 am to "see" if someone would actually respond...they actually did!!! Tech support guy [SENSITIVE CONTENT] was on point. 5 out of 5 stars for him. Patient, professional, I'm not giving up till you get in attitude, and to my question of can you stay on the chat w/me till I'm in, no snide remark, but rather "I'm here w/you". Thanks a million!

Pros:

Integration with my business visions and processes was seamless. The product is easy to use. I only had a little difficulty getting ispring suite and ispring space all coordinated and set up.

Cons:

I only had a little difficulty getting ispring suite and ispring space all coordinated and set up. I would have preferred for someone to go in remotely and do it and then explain it to me. I kind of fell into a circular reference and was confused. But maybe I just didn't follow directions well with the initial emails...

iSpring Solutions Response

3 years ago

Hello Annie, Thanks a lot for sharing your thoughts about iSpring products and service. It means the world to us. It's great to hear that you are happy with the iSpring solution. As per your Cons, I'm sorry to hear that you were experiencing this issue. Could you please send more details to [email protected]? One of our specialists will be more than happy to look into your case. Hope iSpring keeps serving you well :)

Lela
L&D in US
Computer Software, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

A Wonderful Authoring Tool Enhanced by Cloud Publishing

5.0 4 years ago

Comments: Absolutely wonderful from day one. Products are easy to use, high quality, and convenient and the employees at iSpring are helpful, professional, and kind.

Pros:

There are so many wonderful iSpring Suite features- from the ease of use and ability to work inside PowerPoint, to being able to publish assessments to word for in-person testing, and the always friendly and professional support- but what really sets iSpring Suite apart is the ability to publish work to iSpring Cloud and share without having to work through an LMS. I could not have done my job as effectively and efficiently as I have without using this capability over the past year!

Cons:

I would love to see software simulation capabilities in the future. For example, capture my own screen, clicks, and key strokes to then create an eLearning module for teaching new software to new users. I currently create workarounds for this using a combination of transparent links in PowerPoint coupled with Quiz fill in the blank answer boxes in iSpring over screen grabs, but it is very time consuming.

iSpring Solutions Response

4 years ago

Hello Lela, Thank you very much for posting your detailed review here on Capterra. We appreciate it tons! As per your feature request, thanks a lot for sharing. I will pass it on to our Product Development team. Hope iSpring keeps serving you well :)

Ashok
Group Head - ID in India
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Awesome tool for Instructional Designers

5.0 5 years ago

Comments: Easy to work in collaborative environment with Knowledge Experts and Q.C. Dept. who does not have idea of ID concepts and technicality.

Pros:

Knowledge experts can provide content in PowerPoint. No hassles of importing PowerPoint into another software. Look and feel is not lost. Collaboration is easy , Knowledge experts and Q.C. Department can work on the same PPT source file instead of working on a copy.

Cons:

Nothing much but a few add-on's like animation timeline, layers and basic triggers would make the product still more awesome.

iSpring Solutions Response

5 years ago

Hello Ashok, Thanks you so much for sharing your positive feedback about using iSpring :) We very much appreciate it and hope that it keeps serving you well! As per your Cons, please forward them to [email protected]. One of our managers will be happy to look into them.

Mario
CEO in Spain
Education Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Wonderful communication with a "click"

5.0 8 years ago

Comments: We have adopted iSpring since 2007 (then the brand was "FlashSpring Pro"), after a thorough comparative analysis with authoring tools available. We are always attentive to developments in other products (including open source and online services), but every year we reaffirm that we are using the best available on the market; iSpring Suite.

Pros:

1) Ease of use, even for the production of didactic presentations with very complicated scripts and instructional designs. 2) Flexibility to "pack" the same interactive audiovisual object for all types of devices and operating environments with "1 click". 3) The high quality standard is achieved for multimedia presentations considering that we can very suitably adjust the settings of images, videos, audio and effects. 4) The excellent service and quick response technical support team. It's wonderful people with great human qualities and strong technical knowledge. 5) Has a fair selling price. In addition, iSpringsolutions provides reasonable discounts for upgrades to new versions. 6) We use iSpring Suite fun in our daily work. It's fun to build serious and delicate objects of learning and interactive communication presentations in the field of higher education, professional development of leaders of private enterprises, and training for technicians governmental organizations.

Cons:

"The bee flies because she does not know you can not fly" (morphology and design contradicts all principles of aerodynamics); likewise, iSpring Suite is so powerful that many times we bring our computers to extreme limits of performance developed very complicated presentations ... The problem is not iSpringsolutions; the problem is our irrational claim that 1Gb :) is the same as 1 byte. Smile (believe it or not) we did not find points against the level of development that has come iSprinsolutions with iSpring Suite and see that they have reached an very high fence to overcome.

iSpring Solutions Response

8 years ago

Hello Mario, THANK YOU for sharing your wonderful, detailed and sincere feedback about iSpring! We are very grateful to have you with us for these years and appreciate a chance to get that kind of feedback from you! Keep up you amazing work! Our support team is likewise amazed by you!

Paul
Technical Specialist in deaf technology in UK
Education Management, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

It's great! and easier than expected! Yes! #LifeGetsBetter

5.0 8 years ago

Comments: At first I was doubtful this program like others that claim to convert Microsoft Powerpoint to HTML5. From the first evaluation version and trying a document it was clear this was not like the others. It integrates lovely into Powerpoint 2013 as an option at the top.
I was impressed further after practice attempts of the options when I gave it a very large powerpoint 'program' of nested loops jumping from over a 1000 slides! with over 12K MP3 HQ audio files embedded. It converted all slides and sound files of them correctly and by adjusting the publishing controls improving the compatibility it converted the MP3 files down to 192bps and created copies of the sound files correctly in another format. Later once I learnt the basics without support I started looking at the conversions to run on tablets both Android and Apple. After buying the license for iSpring I trialed the iSpring cloud as this is nearly the only official way to play HTML5 content and save for offline viewing. Now I admit this was all new and I had to contact support via email.. I tried a smaller document over about 300 slides with less sound files primarily because it would be quicker to publish, upload to the cloud and then download to apple device so circa 340Mb presentation. It works straight away viewing from an iPhone 6S and an older iPad. I would not have managed to do this if it was not for Max iSpring Consultant on one of those 'pop up' windows whilst I was searching on their website for more information. I thought hmm it would be just one of those robot automated help options or it was out of office hours and would not reply quick like other sites. To my surprise it was a real person! Very impressed! problem solved and will be suggesting we explore more what iSpring products can do for our needs.
I have to thank the consultants Irina Chirkova I have been bouncing questions to and this evening approx. 8:30pm I was trying at home to figure out how my presentation could be downloaded on iPads in real time whilst I had someone next to me with an iPad and iPhone trying to make it work. Having the 24/7 real person who knew the software perfectly was able to help so I could the next day email colleagues letting them know it's working was fantastic!

Pros:

It does what it says, it's clear to understand and their technical support via email and on the website popup is fantastic! I cannot fault it.

Cons:

I cannot think of anything at this time in regards to the iSpring package I use. Maybe ask in 6 months when I have had time to explore eLearning, Quiz and features by learning from the seminars/presentations I regularly get from iSpring.

iSpring Solutions Response

8 years ago

Hello, Paul! THANK YOU for your detailed and sincere feedback iSpring products and support team! We appreciate it a lot :) We hope iSpring keeps serving you well and if there is anything we can help you with, please let us know!

Jesse
Business Manager in US
Education Management, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Great product! + horrible sales techniques for after purchase upgrade subscriptions :(

5.0 5 years ago

Comments: The product itself works very well, is easy to navigate, and tech support is excellent for your first year. If you don't expect to need tech support much after using the product - BEWARE!

Pros:

This product offered us an affordable, easy to use tool to convert powerpoint lectures and audio files into formats best suited for offering our online courses. It has worked very well and produces high quality HTML5 files that render well across all devices. Initially, they also had excellent customer support during the sales/trial period and during the one -year of tech support included. more on that later...

Cons:

At the end of our first year of use, the tech support that was included with the software expired. That was no problem at first as we knew how to use the software and it was working great. However, when we went to use the software after the IT expiration, iSpring was gone from our toolbar. We were prompted to purchase a ridiculously expensive subscription for ongoing tech support. The smallest plan given was substantially higher than the great price we got on a LIFETIME licenses. When I wrote customer support to find out how to continue using the product and why it had disappeared since I purchased LIFETIME licenses, they repeatedly told me they couldn't answer my question since I had not purchased the extended tech support plan. "What?! I purchased LIFETIME licenses, I don't need tech support, I need your product to continue working as it has." Eventually after much frustration, someone told me I had to reload the software with my license key. Seriously bad sales strategy.

iSpring Solutions Response

5 years ago

Hi Jesse, Thank you so much for your detailed review of iSpring products and service. We appreciate your taking the time to submit it here on Capterra. As per your Cons, let me please note that whenever a customer contacts us regarding any installation matters we assist with no exceptions. As far as I can see you received a response with detailed instructions on resolving the matter via email on the same date you've contacted iSpring Support. Clients with active maintenance plan, however, get immediate help via our online chat. Maybe that's what got you confused. For those who do not wish to continue with the Maintenance plan, we have a vast collection of helpful resources available online, such as video tutorials, help docs, articles, webinars, FAQs: https://www.ispringsolutions.com/support. We also have social media pages where anybody can ask our community any question about iSpring. Hope that helps!

Dianne
Business Owner in South Africa
E-Learning, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Perfect choice to get PowerPoint presentations onto Moodle

5.0 8 years ago

Comments: [Note: this review less about the software (which is so intuitive it doesn't need explaining) and more to assist other eLearning content creators. I struggled through forums for days to find a solution to embedding Powerpoint into Moodle! I tried a dozen other methods and software and this is the one that works.] BACKGROUND I create content for eLearning systems, and a major limitation is that PowerPoint slides cannot be EMBEDDED (Microsoft is proprietary software). PPS files need to be downloaded, which isn't user-friendly, trackable or secure. Moodle course creators have traditionally had to use Slideshare or Google Docs to convert powerpoint to HTML5, but iSpring doesn't compromise intellectual property security or require internet access. The lecturers like iSpring because they know and use PowerPoint already for lectures, and can even include background music, an audio track and video. (There is a pro iSpring product to help with all including branching, but I only used the smaller converter). The course creators like it because they don't have to mess with lecturer's content, and it takes less than a minute to convert into one of the 5 options. WHAT OPTIONS ARE BEST WEB I recommend the iSpring converter "HTML5 for mobile option" that shows on an attractive player. (Although it could do with some extra skins!) You get a zipped file for fast uploading. It's fully interactive, and you can permit people to jump back/forward to slides (with thumbnails), links all work (for branching) as does automatic slide timing, integrated audio (no clicking a link). Basically a PowerPoint show on steroids. [iSpring also offers Flash like other products, but Flash doesn't play on any Apple product and is blocked by many browsers.] LMS For professionals, the BEST choice is a conversion for LMS - that turns the presentation into a zipped Scorm-compliant package. The content has all the bells and whistles of the web version, but can be uploaded on most LMS systems. Course creators and admins prefer Scorm as industry best practice. If you create learning content for sale, its ideal for easy distribution. VIDEO Although the iSpring converter for video is good, video as a format has issues. We have regional differences - even though only 1 of 30 slides is different, we have to create and load a dozen different videos each time the lecturer makes a change. The students hate video - too SO slow and jerky.]

Pros:

Easy to use. Integrated with PowerPoint which is an existing skill with lecturers. LMS staff and programmers do not edit content. Creates distributable SCORM compliant packages that beginners can easily upload. The export function looks very useful (I don't know how often I have lost files), as does the resources and presenters section (but I didn't have time to explore what they are for.) I barely scratched the surface. But the client, lecturers and students all agreed the end result was professional. Conversions can be done in minutes in multiple formats - programmed HTML5 takes days and is often unstable on mobile. The price is very reasonable for the functionality (it is only high due to my country's dollar rate).

Cons:

Not much and I am usually very critical. I only have a trial version so I haven't tried to create "real world" packages (clients get very fussy about strange details, and that is when you suddenly discover something is not possible). You provided options that I never thought of, but that I think clients and students will find useful. It would be nice if one could specify a range to export more specifically - e.g. slides 1-6, or 2,5,7 (as with printing). I assume I would create multiple presentations and hide slides. The look of the player skin was a problem, so I programmed the finished file via CSS, and only found out later I can adapt the skin - after I showed the software to the client! However, they thought the universal one was good (although it didn't fit well into their LMS template). I think with the offered customization I could probably solve most problems.

iSpring Solutions Response

8 years ago

Dear Dianne, We greatly appreciate your sharing the case of using iSpring here on Capterra! We are sure it will be more than useful to anyone looking for an e-Learning solution :) Thank you and keep up the great work!

Jonathan
Jonathan
Training Manager in US
Verified LinkedIn User
Financial Services, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Ease of Use combined with Excellent Customer Service and Available Workshops made this a fit for us!

4.0 7 years ago

Comments: It helped us move our training programs forward. As content developers AND trainers, the iSpring Suite really made things a lot easier for us. We were also new to the concept of interactive content development, so we were thrilled to witness that iSpring was extremely easy to learn and start using. We feel there is much more for us to do with it, which is why we are looking forward to acquiring Version 9 soon.

Pros:

Ease of Use - The fact that iSpring Suite integrates directly into Power Point makes life so much easier for us. Excellent for New Trainers or Content Developers - The ease of use made this purchase an excellent decision for us. Our company's training department was founded only 4 years ago. After the first few years we wanted to step it up a notch by developing interactive modules that would help us diversify the way we deliver content. iSpring made this possible and very easy. Not only is the software extremely easy to understand, iSpring also offers regular workshops to its users that help any new content developer master the Suite and strengthen their ability to create interactive modules that stand out. Excellent Customer Service - Very quick to respond to any questions and the staff is very friendly. They are also very receptive to feedback and look to make improvements to their product often based on such. SCORM Compliant - Convert all of the content created with the Suite into a SCORM Compliant packages for your LMS. The SCORM export supports Flash & HTML5. You also have the ability to adjust the export quality of the media in your module. Lastly, iSpring modules can also be viewed via mobile & offline using their iOS or Android app. Reporting works flawlessly. Quiz Maker is Amazing - It has all the essentials you need + more. I got to play around with Version's 9 Quiz Maker also and already witnessed many improvements from aesthetics to performance.

Cons:

Version 8's Module Player for Exported E-Modules didn't always behave the same way as the Power Point presentation would on its own. Various media items or features in Power Point, such as Gif Images, overlapping audio files, or "exciting" animations/transitions, although supported, would at times behave differently in the Suite's Module Player (used for LMS Delivery) vs. the Power Point itself. Version 8 Quiz Maker's Document Recovery never worked for us (if there was even one). The quiz maker doesn't have an "auto-save" feature. Sometimes if you imported any extraneous media file the quiz maker would crash making us lose our progress from the last manual save. We eventually got in the habit of saving frequently, as anyone should, but a revamped document recovery feature would be helpful.

iSpring Solutions Response

7 years ago

Hello Jonathan, Thanks SO MUCH for such a detailed review of iSpring products and services. We are absolutely sure it will be super useful to anyone looking for an eLearning solution. Keep it up! :)

Mindy
Marketing Coordinator in US
Retail, 5,001–10,000 Employees
Used the Software for: 1-5 months
Reviewer Source

My experience with iSpring Suite has been great, especially the customer service!

5.0 7 years ago

Comments: Well, I have been using the software for only a couple months so it has not been long enough to see the benefits from this software.

Pros:

What I like most about this software is that it is an add on for powerpoint, so if you are familiar with powerpoint then it is not very difficult to learn. I did have to teach myself how to use the iSpring Suite tab, but the customer support team makes the process easy! My Customer Care Manager, Max Ionin, provided me with access to many training videos and was always available on email if I ever had the slightest question. The other pro that separated iSpring from other LMS softwares is they built a special custom plan for my company that fit our needs, what great customer service!

Cons:

I really have had a positive experience with this software, but I am going to provide you some things I hope to see updates on in the future. The number one improvement I want iSpring to make in the very near future is MAC COMPATIBILITY. I work on the marketing team so I have to use a Mac, and for iSpring Suite I had to order a windows computer which made it 10 times harder for me since I have no idea how to use windows. I figured out a loop hole for me, where I create my content on powerpoint using my Mac, and any content I need to create using the iSpring Tab I switch over to the windows computer. However, that really slows down my productivity. The second thing I don't really like is when you create a quiz in the iSpring Suite tab, it brings you to a pop up where you create the quiz there instead of directly in powerpoint. I don't know if there would be a way to even fix this, but it gets confusing for me when update/edit the powerpoint on my Mac, send it to the windows computer, and have to add the quiz back in the edited version. I know my situation is different, but I am just providing insight to my experience. Overall I love this software, but the reason I gave 4 stars to "ease of use" was simply because I couldn't have the software on my MAC computer.

iSpring Solutions Response

7 years ago

Hi Mindy! Thank you very much for sharing your sincere feedback about iSpring products and service! We greatly appreciate it and are sure that it will be of help to anyone looking for an authoring solution. And I forwarded your requests to Max, so that he can share with iSpring Product Development team! Keep up the great work!! :)

Mario
CEO in Spain
Education Management, Self Employed
Used the Software for: 2+ years
Reviewer Source

Robust, reliable, friendly

5.0 2 years ago

Comments: I create interactive audiovisual learning objects for my online and face-to-face courses quickly and very easily.

Pros:

Speed to build interactive audiovisual learning objects, useful for learning and strengthening professional skills in multiple fields of knowledge. Excellent technical support service and updates that constantly improve the product and help improve the performance of my business in the corporate education sector.

Cons:

iSpring Solutions, Inc. has modified its policies for renewal of updates and technical support services with very high prices for small businesses like mine. They are reluctant to apply discounts to suit the economic circumstances of customers; even though, as in my case, having bought my first iSpring license 15 years ago.

iSpring Solutions Response

2 years ago

Hello Mario, Thanks a lot for posting your review here on Capterra! We appreciate it tons. It's nice to hear that iSpring's been working great for you so far. As per your cons, we understand that the price point is a consideration for many users of eLearning products. However, we hope that you feel like iSpring Suite Max provides great value for its price by making the creation of courses, quizzes, video lectures, interactions, and much more superfast and easy. As you know, you get access to a Content Library that contains over 68,000 eLearning assets, templates, and characters to help you build courses faster, as well as an online space for teamwork and collaboration on courses. Moreover, the cost includes regular software updates and our highly trained support geeks are always ready to help you 24/7. Hope this makes it feel like a better deal!

Connie
Business Associate in US
Automotive, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Better than most other systems out there

5.0 4 years ago

Pros:

I decided to present this software choice to management because of the low learning curve. Since it worked in and with PowerPoint was the most important selling point at the time. Creating quizzes has presented a couple of hurdles but were easily fixed through trial and error. Due to the high number of things this system can do it is a bit daunting to learn it all but it is still better than other products out there I have used. Being able to use iSpring but change everything in training material to reflect our company beliefs and values is a huge benefit. Customer service has been very supportive, pleasant and professional, and it is a huge benefit to have their assistance and in a relatively quick response time. It is an impressive product with great features I would highly recommend.

Cons:

I would like to see the Characters more adaptable. It would be nice to set them behind a desk when they are sitting, or in front of a computer. More objects like a sideview of a desk and laptop sideview, so we would be able to place them in front of a computer or behind a desk and would like to see those things ie: desks, sideview of computers, added to the Objects.

iSpring Solutions Response

4 years ago

Hi Connie, Thank you so much for reviewing iSpring here on Capterra! We appreciate it greatly. As per your feature request, thanks a lot for sharing, I will pass it on to our Product Development team. Hope iSpring Suite keeps serving you well :)

David
Director in US
Mental Health Care, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

iSpring Suite review

5.0 6 years ago

Comments: Overall I am extremely pleased.

Pros:

I benefit most by its seamless interface with Powerpoint. The iCloud feature has also been particularly useful. Also, the presentation resources feature is good.

Cons:

The content library is extremely weak. It lacks cultural diversity and social relevance. Also the intergration of multiple quizzes's across a presentation prior to publication needs to be added. Also, the Simulation feature character placement is too rigid, because it only supports a single figure that must always be in the same location. The Presentation Resources feature does not allow for targeted or slide specific content relevance.

iSpring Solutions Response

6 years ago

Hi David, Thank you for your feedback. We appreciate it a lot! As per your cons, please see below: We understand that usually, a learning course is a combination of slides and quizzes. Our developers designed a well-working automatic passing score calculation mechanics. Here is a detailed guide on it: https://www.ispringsolutions.com/articles/calculation-of-a-passing-score-in-scorm In the Presentation Resources, you can add, edit and delete references, file attachments. This feature is needed for filling your entire presentation with some additional information. If you want to complete any of your specific slides with this info you can insert a web object. We recorded a short tutorial on our Custom Character Tool for you: https://ispri.ng/NnBzL Hope that helps, and of course we are looking forward to receiving your email at [email protected] with the request for adding new characters to our library.

Jaroslav
Teacher in Slovakia
Education Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

iSpring

4.0 3 years ago

Comments: Perfect software and tech / customer support. Since 2015 I am teacher and use it for educational purpose. But the last two years I slowly and gradually switch from Captivate to iSpring completely, include projects. I think next year the process will be finished and I will leave Captivate definitely and will buy commercial version of iSpringSuite. My last dream - customizing color scheme of mobile playbars - was the last year met. Iam happy boy!

Pros:

Easy to use, small learning curve, all components of iSpring Suite are integrated and provide variabilty for creating several types of learning products, wich works extremmely good in browsers. Perfect QuizMaker functions and Visuals, now include custom color scheme for mobile player. And much more.

Cons:

I miss some advanced actions to create a bit more interactivity than basic navigation using PPT actions. Example: Play/Pause /Stop audio using buttions, Show / Hide objects using buttons, Toogle button, etc. (something like Advanced actions in Captivate or Triggers in Storyline is). IMPORTANT: What make me stress, is new activation policy - from time to time I need deactivate / activate product between my school laptop and home laptop and it make me ,,crazy" ))) Please return two activations and make my life wonderfull again!!! ))))

iSpring Solutions Response

3 years ago

Hi Jaroslav, Thank you so much for reviewing iSpring here on Capterra! We appreciate it greatly. It's wonderful to hear that iSpring fits your needs just perfectly. As per your feature request, thanks a lot for sharing. I will pass it on to our Product Development team. Thanks for helping us to make our product better. Keep up the great work!

Russell
Training Developer in US
Information Services, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

This tool has expanded our capabilities and saved us time.

5.0 5 years ago

Pros:

I love how easy it is to use. Because of the PowerPoint interface, I already knew most of the controls. When I wasn't sure of the controls, there were detailed videos showing me how to achieve the task at hand. Anytime the video wasn't enough help, iSpring's knowledgeable support staff was there to help.

Cons:

I could not find a way to get closed captioning to work on videos that I uploaded. I am hopeful that this will be in an upgrade soon. iSpring's app does not offer screen recording functions on mobile devices. With many app interfaces being used in workplaces this would be a great benefit to my business.

iSpring Solutions Response

5 years ago

Hello Russell, Thanks a lot for sharing your thoughts on iSpring products and service! We very much appreciate it =) Keep up the great work! Also thanks a lot for your feature requests. I will forward them to our Product Development team. If you think of anything else, please send a message to [email protected]