15 years helping Australian businesses
choose better software

What Is Brightpearl?

For retailers trading over $1M, Brightpearl helps increase inventory accuracy with real-time syncing across all your sales channels, provides data-driven inventory planning so you can meet demand and comes with a huge amount of best-in-class features to help your retail/wholesale/multichannel business with: accounting, reporting, shipping, order management & fulfillment and more.
Brightpearl fully integrates with major e-commerce platforms and marketplaces like Shopify, Amazon etc.

Who Uses Brightpearl?

Brightpearl is ideal for multichannel retailers of finished goods trading $1M or above, or those that expect to be in the next 12 months

Where can Brightpearl be deployed?

Cloud-based
On-premises

About the vendor

  • Sage
  • Founded in 1981

Brightpearl support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Canada, Denmark, Ireland, Norway, Sweden and 2 others

Languages

English

Brightpearl pricing

Starting Price:

Not provided by vendor
  • No free trial
  • No free version

Brightpearl does not have a free version and does not offer a free trial.

About the vendor

  • Sage
  • Founded in 1981

Brightpearl support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Canada, Denmark, Ireland, Norway, Sweden and 2 others

Languages

English

Brightpearl videos and images

Brightpearl Software - Brightpearl notes
Brightpearl Software - Brightpearl filter
Brightpearl Software - Brightpearl batches
Brightpearl Software - Brightpearl location scanning
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Brightpearl video
Brightpearl Software - Brightpearl notes
Brightpearl Software - Brightpearl filter
Brightpearl Software - Brightpearl batches
Brightpearl Software - Brightpearl location scanning

Features of Brightpearl

  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Accounts Payable
  • Accounts Receivable
  • Alerts/Notifications
  • Audit Trail
  • Backorder Management
  • Bank Reconciliation
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • CRM
  • Cataloguing/Categorisation
  • Channel Management
  • Collaboration Tools
  • Cost Tracking
  • Customer Accounts
  • Customer History
  • Data Security
  • Demand Forecasting
  • Discount Management
  • Electronic Payments
  • Email Marketing
  • Employee Management
  • Expense Tracking
  • Financial Management
  • Financial Reporting
  • Forecasting
  • General Ledger
  • Income & Balance Sheet
  • Integrated Business Operations
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Marketplace Integration
  • Multi-Currency
  • Multi-Location
  • Order Fulfillment
  • Order Management
  • Order Tracking
  • Performance Metrics
  • Process Modeling & Designing
  • Purchase Order Management
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Reporting
  • Recurring Orders
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Returns Management
  • Sales Forecasting
  • Shipping Management
  • Shopping Cart
  • Supplier Management
  • Supply Chain Management
  • Third-Party Integrations
  • Transaction Management
  • Warehouse Management
  • Workflow Management
  • eCommerce Management

Alternatives to Brightpearl

Integrated inventory, order management and listings software built for growing and multichannel retailers.
Complete, out-of-the-box-desktop accounting software, with secure cloud and mobile access, for small & medium sized businesses.
OrderWise Inventory Management delivers complete, accurate stock visibility at all times across all your sales channels and locations.
Rithum Powers Profitable Growth in Third-Party Commerce for Global Retailers and Brands
QuickBooks Online is a small business accounting software and app that allows you to manage your business anywhere, anytime.
Cloud-based business management software for retailers looking to control their day-to-day processes.
Stitch is an inventory and order management platform built for modern, high-growth brands and retailers.
Optimize inventory levels, boost profitability and decrease cost of goods sold with NetSuite inventory management.
The Inventory, Orders, and All-Things-Operations Platform for Ecommerce Merchants.

Reviews of Brightpearl

Average score

Overall
4.4
Ease of Use
4.4
Customer Service
4.4
Features
4.3
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
James
James
Managing Director in UK
Verified LinkedIn User
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

I cannot recommend Brightpearl enough!

5.0 4 years ago

Pros:

I cannot recommend Brightpearl enough! The software has transformed the way we run our organisation. It provides everything we need to operate our eCommerce business effectively and efficiently. Their innovation/product roadmap caters, certainly in our case, to current trends and requirements. We currently use the system to manage our sales channels of 4 separate B2C Bigcommerce websites, 2 eBay stores, 10 Amazon stores (2 subsidiary businesses with 5 EU Amazon stores each) and manual telephone sales. We have 4 channels brands, which is where Brightpearl brands paperwork and emails differently for each company. It all works as one would expect, orders download and are aggregated ready for picking and shipping, inventory is updated across all sales channels, as sales occur and purchase orders are received, and accounting is updated at each point providing a real-time picture in a myriad of dashboards and reports that can be as detailed as needed. Brightpearl support is also excellent with most cases being resolved in less than 4 hours.

Cons:

I find very little to dislike about the software. It serves all the needs we currently have and know that there are elements such as automation that will prove to be useful at some point in the future.

Alternatives Considered: OrderWise and Rithum

Reasons for Choosing Brightpearl: The integration between sales channels such as Amazon and external websites was poor with Netsuite at the time. It was also very expensive.

Switched From: NetSuite

Reasons for Switching to Brightpearl: Better integration with our workflow newly developed website, all at a reasonable price. Very logical in its implementation and use.

Sage Response

4 years ago

Hi James, Thank you for you wonderful feedback. It's great to see the huge impact that we've had on your business over the last eight years. Thank you too for your big praise of our Support team, your experience of them is very much in line with their mantra so I'll certainly be sharing your feedback with them as I know they'll appreciate it hugely! Thank you again, Tom (Brightpearl)

Tom
General Manager in UK
Transportation/Trucking/Railroad, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Highly Recommended

5.0 11 months ago

Comments: We have been using Brightpearl for about 5 years now.Initial set up was a doddle as we had lots of help with this from the support team.Staff training was thorough and in no way rushed. They made sure we were confident and knew our way around the system before we went live.The support team are very knowledgeable and also very friendly. That's a rare thing these days!The system is slick and very easy to use. Any problems are rare but dealt with quickly.I would recommend Brightpearl to everyone.

Pros:

Pretty slick and easy to use. The support team are amazing!

Cons:

No real complaints here. My team are happy with Brightpearl and have yet to raise any issues.

Alternatives Considered: Khaos Control Cloud

Reasons for Choosing Brightpearl: Exact and Bizbloqs made our lives a living hell.

Reasons for Switching to Brightpearl: Brightpearl offered better functionality over Khaos.

Sage Response

11 months ago

Hi there Tom, Thank you so much for your review, we really appreciate it! It's great to hear that your experience has been so positive over the last five years, from how you were able to hit the ground running to the support you've had from our team. Thank you again - here's to another 5 years! Tom (Brightpearl by Sage)

Frankie
Vice President
Logistics & Supply Chain, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

Frustrated

3.0 7 years ago

Comments: Do not jump from QuickBooks to this until you have truly run a lot of tests.

Pros:

I love how this system allows me to have access anywhere and allows many reps to access the accounts.

Cons:

I am beyond frustrated with the lack of support and weak reporting from this system. It often has slow days as well.

Sage Response

7 years ago

Hi Frankie, Thank you for taking the time to review us. I'm glad to see that you're enjoying Brightpearl's cloud-based benefits. A lot of our customers love the integrated 'all under one roof' aspect of our software and I'm glad this is echoed with you. I'd like to respond to a couple of the other points you raised too: Quickbooks. We have a number of customers who have moved away from Quickbooks to Brightpearl and have found it a great fit so I was surprised to read your comment. Customers like Growers House (https://www.brightpearl.com/expertise/customer-stories/growers-house) and The New Clothesline Company (https://www.brightpearl.com/expertise/customer-stories/new-clothesline-company). I hope the issues you had experienced are now behind you. Support. We acknowledged that we needed to improve our Support response times, so we've grown our global Support team headcount by 40%. This has resulted in increasing the number of tickets with defects being solved by 62%. I hope you're seeing the impact of these changes directly yourself. Reporting. We're continually improving our reporting as we know how much our customers use and rely on it. Over the last couple of months, we've made significant reporting improvements which you can read about in our feature notes (https://help.brightpearl.com/hc/en-us/sections/115000342626-Feature-launches). In a nutshell, many of the reports now download in the background so don't need to waste any time waiting for them. Again, I hope you're finding them useful. Speed. I'm sorry to hear that you've experienced slowness whilst using Brightpearl. The improvements mentioned earlier will help, but generally speaking there are a number of factors that could account for speed issues. I've had a word with our Support team who have advised that you've not raised any speed issues with them to date. Speaking to them would be a great first step. When you do, it would really help them if you could indicate instances where speed was reduced and what you were doing at that time. You can contact them here: https://www.brightpearl.com/contact-support. Thank you again, your feedback is important to us. Best wishes, Tom Brightpearl

nick
owner in US
Retail, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

A work in progress

4.0 4 years ago

Comments: Finally, we have been assigned our TAM, [SENSITIVE CONTENT HIDDEN]. We had a 30-minute phone call scheduled to go through some issues that end up lasting almost 2 hours. During that call, he brought in other resources to help us understand where our issues are and areas of the software we need to keep an eye on. We have a lot of work ahead of us to get our account back on track, but we finally have someone to guide us on how to fix and prevent the issues.

Pros:

Brightpearl is the only software on the market that has truly combined all technology necessities of e-commerce into 1 platform. That includes ERP, CRM, automation, connectors for platforms and other like Shipstation, inventory management like Demand Planner

Cons:

The drawback for us and our situation is that when you combine all of the systems into 1 it can be pretty complicated. The reason this is a con is that Brightpearl doesn't have partnerships with 3rd parties that make a living off of implementation and customer success. Instead, Brightpearl manages 100% of the process. Our first 5 months have not been great because we are not proficient at utilizing the software. When we've asked for help they have been simply telling it is a you problem, not the software, but no guidance on what we should be doing. Instead, we just learn to live with the issue because we have nowhere else to go for help since no partners exist. We are supposed to have a TAM, technical account manager, for the first year, but we only had one for the first 3 weeks.

Alternatives Considered: NetSuite

Reasons for Choosing Brightpearl: To automate order entry and inventory management across Shopify, eBay, Walmart and Amazon.

Reasons for Switching to Brightpearl: NetSuite does not have the ability to connect to the different platforms without an expensive 3rd party app.

Sage Response

4 years ago

Hi Nick, Thank you for your review. We always appreciate feedback from our customers. We acknowledge that keeping our success, support, and implementation teams in house isn't something that is commonplace in the market, but control over the quality of our support services and is very important to us hence we don't out-source them. Similarly the value for money that our customers receive from our fixed-price implementation, and all inclusive online training and support services isn't something that we would wish to limit. I'm sorry that you don't feel we've supported you sufficiently until recently though. We will look into this internally and see what happened. However in the meantime it's great that you've touched base with your Technical Account Manager. I have no doubt that with him in your corner, your issues will be swiftly behind you. Tom (Brightpearl)

Kristoffer
CEO in Denmark
Consumer Goods, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Great tool for a small-mid sized fast growing omni-channel consumer goods business.

4.0 4 years ago

Comments: We really enjoyed working with everyone involved in the project of setting up Tekla at Brightpearl. All the way from the sales to the final handover - and now ongoing customer success. The team at BP immediately captured the essence of the challenge we presented to them with our previous ERP-stack, and they managed to set up all the right questions needed to be tackled. Besides the on-point grasping of the challenges to be solved, we felt that the process throughout the implementation was smooth, and with constant dialogue with Anthony, our point of contact, we were in good hands. The main issues we faced with our old stack was weak inventory, order and supply chain management. All of that are now elevated to a whole new level, and we feel that we have a robust ERP engine that we can grow with for many years to come. Overall, we are super happy to have implemented Brightpearl, and can only recommend others to do the same.

Pros:

We now have a product that solves our needs. It is simple to use, yet complex, so that we can grow a lot within it. It was quick to implement, allowing us to benefit from the elevated toolbox immediately.

Cons:

Some elements of the UX/UI and functionality are clearly outdated and needs a revision. Also, it feels that they are stuck within old workflows that should be optimised. I think this is a common issue in enterprise ERP and something that will improve over time.

Alternatives Considered: Traede , e-conomic , QuickBooks Online and Stitch Labs

Reasons for Choosing Brightpearl: The main issues we faced with our old stack was weak inventory, order and supply chain management.

Reasons for Switching to Brightpearl: It felt more robust and scalable. Furthermore, it was fairly easy to implement and at a reasonable pricing compared to other products with the same toolbox complexity.

Sage Response

4 years ago

Hi Kristoffer, Thank you for sparing the time to review us - we really appreciate it. We're really pleased that we meet your needs so square-on and that you've had such a great experience at all the stages along your journey so far. We're super-happy that you're a customer too and we really appreciate your recommendation. Tom (Brightpearl)