---
description: Learn more about Kanali price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Kanali Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [Kanali](/software/1241591/Kanali)

# Kanali

Canonical: https://www.capterra.com.au/software/1241591/Kanali

> WhatsApp CRM for teams in Colombia on Meta's official API. Shared inbox, pipeline, quotes and chatbots. Pay per concurrent agent.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Kanali?

Colombian SMBs that serve customers over WhatsApp with a team: clinics, retailers, real estate, schools. Buyers: owners, operations and customer service or sales leads.

## About the vendor

- **Company**: Kanali

## Commercial Context

- **Pricing model**: Per User
- **Target Audience**: 2–10
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Spanish
- **Available Countries**: Argentina, Brazil, Chile, Colombia, Peru, Uruguay

## Features

- Activity Dashboard
- Contact Management
- Data Import/Export
- Document Storage
- Interaction Tracking
- Lead Management
- Quotes/Estimates
- Reporting/Analytics
- Sales Pipeline Management
- Segmentation
- Task Management

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [CRM Software](https://www.capterra.com.au/directory/2/customer-relationship-management/software)

## Alternatives

1. [Klaviyo](https://www.capterra.com.au/software/156699/klaviyo) — 4.6/5 (539 reviews)
2. [Less Annoying CRM](https://www.capterra.com.au/software/118921/less-annoying-crm) — 4.8/5 (657 reviews)
3. [Zoho CRM](https://www.capterra.com.au/software/155928/zoho-crm) — 4.3/5 (6996 reviews)
4. [Bigin by Zoho CRM](https://www.capterra.com.au/software/204998/bigin-by-zoho-crm) — 4.7/5 (744 reviews)
5. [Salesforce Starter](https://www.capterra.com.au/software/132665/Salesforce-Starter) — 4.4/5 (226 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/1241591/Kanali)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10186171/Kanali/> |
| en-AE | <https://www.capterra.ae/software/1241591/Kanali> |
| en-AU | <https://www.capterra.com.au/software/1241591/Kanali> |
| en-CA | <https://www.capterra.ca/software/1241591/Kanali> |
| en-GB | <https://www.capterra.co.uk/software/1241591/Kanali> |
| en-IE | <https://www.capterra.ie/software/1241591/Kanali> |
| en-IL | <https://www.capterra.co.il/software/1241591/Kanali> |
| en-IN | <https://www.capterra.in/software/1241591/Kanali> |
| en-NZ | <https://www.capterra.co.nz/software/1241591/Kanali> |
| en-SG | <https://www.capterra.com.sg/software/1241591/Kanali> |
| en-ZA | <https://www.capterra.co.za/software/1241591/Kanali> |

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