---
description: Learn more about Go1Desk price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Go1Desk Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Go1Desk](/software/1240900/Go1Desk)

# Go1Desk

Canonical: https://www.capterra.com.au/software/1240900/Go1Desk

> Go1Desk is a helpdesk, internal IT ticketing, and lightweight CRM in one shared workspace for small service teams.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses Go1Desk?

Small service businesses and growing teams that need customer support, internal IT ticketing, and a lightweight CRM together, without paying for or managing three separate tools.

## About the vendor

- **Company**: Go1Desk

## Commercial Context

- **Starting Price**: USD 0.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Go1Desk is priced per seat, with four tiers: Free, Starter, Growth, and Suite. Free is $0/month, forever, for one seat, with no credit card required and no time limit. Starter is $8/seat/month (or less when billed annually) and adds team routing, per-team SLAs, and canned reply shortcuts. Growth is $16/seat/month and adds the CRM, deals pipeline, custom fields, and custom analytics dashboards. Suite starts at $28/seat/month and adds call logging, child tickets across teams, full audit history, and priority support, with custom routing-address allowances available by talking to sales. Annual billing saves about 17% compared to paying monthly. Adding a paid plan starts with a 30-day free trial; the Free plan itself never expires and needs no payment method.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Macros/Templated Responses
- Multi-Channel Communication
- Prioritization
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base

## Category

- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4094 reviews)
2. [HaloITSM](https://www.capterra.com.au/software/200140/haloitsm) — 4.7/5 (44 reviews)
3. [HubSpot Service Hub](https://www.capterra.com.au/software/182476/hubspot-service-hub) — 4.4/5 (193 reviews)
4. [Freshservice](https://www.capterra.com.au/software/132997/freshservice) — 4.6/5 (803 reviews)
5. [Remote Monitoring and Management](https://www.capterra.com.au/software/144309/atera) — 4.5/5 (461 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/1240900/Go1Desk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10185479/Go1Desk/> |
| en-AE | <https://www.capterra.ae/software/1240900/Go1Desk> |
| en-AU | <https://www.capterra.com.au/software/1240900/Go1Desk> |
| en-CA | <https://www.capterra.ca/software/1240900/Go1Desk> |
| en-GB | <https://www.capterra.co.uk/software/1240900/Go1Desk> |
| en-IE | <https://www.capterra.ie/software/1240900/Go1Desk> |
| en-IL | <https://www.capterra.co.il/software/1240900/Go1Desk> |
| en-IN | <https://www.capterra.in/software/1240900/Go1Desk> |
| en-NZ | <https://www.capterra.co.nz/software/1240900/Go1Desk> |
| en-SG | <https://www.capterra.com.sg/software/1240900/Go1Desk> |
| en-ZA | <https://www.capterra.co.za/software/1240900/Go1Desk> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Capterra Australia helps millions of people find the best business software with user reviews, ratings and price comparisons.","email":"info@capterra.com.au","url":"https://www.capterra.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.com.au/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/Capterra","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCjRCDmEibpHwyX3m2b3y80w"]},{"name":"Go1Desk","description":"Go1Desk brings customer support, internal IT requests, and a lightweight CRM into one shared workspace, so small service teams stop juggling separate tools for each. Every support and IT ticket lives in a single queue, filterable by team, priority, or status, with a list or Kanban board view depending on how your team likes to work. Tickets link back to a real contact and company record, so the full history is there the moment a customer reaches out again. A visual deals pipeline tracks opportunities from first contact to won or lost, and custom record types let you model anything specific to your business, like buildings or assets, with their own fields. Email-to-ticket works instantly with no DNS setup, and a WhatsApp Business number connects using your own free Meta developer account at no extra cost. Go1Desk is free forever for one seat, with paid plans starting at $8 per seat per month as your team grows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/de37749d-5e43-43a3-b47f-783910461d75.png","url":"https://www.capterra.com.au/software/1240900/Go1Desk","@id":"https://www.capterra.com.au/software/1240900/Go1Desk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.com.au/software/1240900/Go1Desk#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is Go1Desk?","@type":"Question","acceptedAnswer":{"text":"Go1Desk brings customer support, internal IT requests, and a lightweight CRM into one shared workspace, so small service teams stop juggling separate tools for each. Every support and IT ticket lives in a single queue, filterable by team, priority, or status, with a list or Kanban board view depending on how your team likes to work. Tickets link back to a real contact and company record, so the full history is there the moment a customer reaches out again. A visual deals pipeline tracks opportunities from first contact to won or lost, and custom record types let you model anything specific to your business, like buildings or assets, with their own fields. Email-to-ticket works instantly with no DNS setup, and a WhatsApp Business number connects using your own free Meta developer account at no extra cost. Go1Desk is free forever for one seat, with paid plans starting at $8 per seat per month as your team grows.","@type":"Answer"}},{"name":"Who Uses Go1Desk?","@type":"Question","acceptedAnswer":{"text":"Small service businesses and growing teams that need customer support, internal IT ticketing, and a lightweight CRM together, without paying for or managing three separate tools.","@type":"Answer"}}]},{"@id":"https://www.capterra.com.au/software/1240900/Go1Desk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Go1Desk","position":3,"item":"/software/1240900/Go1Desk","@type":"ListItem"}]}]}
</script>