---
description: Learn more about Xdroid Insights price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Xdroid Insights Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Market Research Software](/directory/10041/market-research/software) > [Xdroid Insights](/software/1240338/Xdroid-Insights)

# Xdroid Insights

Canonical: https://www.capterra.com.au/software/1240338/Xdroid-Insights

> Xdroid Insights is AI software that monitors quality, analyzes sentiment, and improves performance in contact centers.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses Xdroid Insights?

Xdroid Insights is used by contact centers, customer service departments, quality managers, sales managers, CX managers, and compliance managers.

## About the vendor

- **Company**: Xdroid

## Commercial Context

- **Target Audience**: 11–50
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Available Countries**: Belgium

## Features

- Multi-Channel Distribution
- Reporting/Analytics
- Survey Builder

## Support Options

- Email/Help Desk
- FAQs/Forum

## Category

- [Market Research Software](https://www.capterra.com.au/directory/10041/market-research/software)

## Alternatives

1. [BrandMap](https://www.capterra.com.au/software/173361/brandmap-9) (0 reviews)
2. [Typeform](https://www.capterra.com.au/software/137289/typeform) — 4.7/5 (985 reviews)
3. [Cint](https://www.capterra.com.au/software/119081/Cint) — 4.3/5 (3 reviews)
4. [Harmoni](https://www.capterra.com.au/software/184445/infotools-harmoni) — 4.4/5 (13 reviews)
5. [SurveyMonkey](https://www.capterra.com.au/software/32728/surveymonkey) — 4.6/5 (10525 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/1240338/Xdroid-Insights)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10184917/Xdroid-Insights/> |
| en-AE | <https://www.capterra.ae/software/1240338/Xdroid-Insights> |
| en-AU | <https://www.capterra.com.au/software/1240338/Xdroid-Insights> |
| en-CA | <https://www.capterra.ca/software/1240338/Xdroid-Insights> |
| en-GB | <https://www.capterra.co.uk/software/1240338/Xdroid-Insights> |
| en-IE | <https://www.capterra.ie/software/1240338/Xdroid-Insights> |
| en-IL | <https://www.capterra.co.il/software/1240338/Xdroid-Insights> |
| en-IN | <https://www.capterra.in/software/1240338/Xdroid-Insights> |
| en-NZ | <https://www.capterra.co.nz/software/1240338/Xdroid-Insights> |
| en-SG | <https://www.capterra.com.sg/software/1240338/Xdroid-Insights> |
| en-ZA | <https://www.capterra.co.za/software/1240338/Xdroid-Insights> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Capterra Australia helps millions of people find the best business software with user reviews, ratings and price comparisons.","email":"info@capterra.com.au","url":"https://www.capterra.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.com.au/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/Capterra","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCjRCDmEibpHwyX3m2b3y80w"]},{"name":"Xdroid Insights","description":"Xdroid Insights is a conversation analytics platform that transforms customer interactions into structured intelligence. It automates conversation analysis, eliminating manual reviews and inconsistencies in quality evaluations. The software converts unstructured data into standardized insights, revealing call intent, sentiment, resolution status, and agent performance metrics.\n\nPreconfigured dashboards support quality monitoring, performance tracking, and customer journey visualization. Automated evaluations assess interactions against criteria, while heatmaps highlight patterns and anomalies. The platform identifies compliance risks, coaching opportunities, and operational trends.\n\nPerformance dashboards track KPIs at department, team, and agent levels. Customer journey reports map interactions to pinpoint friction points and measure resolution rates. The no-code platform integrates with systems like Genesys, scaling to handle growing volumes while ensuring consistent analysis.","image":"https://images.g2crowd.com/display-layer-screenshots/2065551/ffbb3f8a2789c68ee6ed89eb99934abdcaadf7c79e13bf446125af872bedd0e6.png","url":"https://www.capterra.com.au/software/1240338/Xdroid-Insights","@id":"https://www.capterra.com.au/software/1240338/Xdroid-Insights#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.com.au/software/1240338/Xdroid-Insights#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is Xdroid Insights?","@type":"Question","acceptedAnswer":{"text":"Xdroid Insights is a conversation analytics platform that transforms customer interactions into structured intelligence. It automates conversation analysis, eliminating manual reviews and inconsistencies in quality evaluations. The software converts unstructured data into standardized insights, revealing call intent, sentiment, resolution status, and agent performance metrics.Preconfigured dashboards support quality monitoring, performance tracking, and customer journey visualization. Automated evaluations assess interactions against criteria, while heatmaps highlight patterns and anomalies. The platform identifies compliance risks, coaching opportunities, and operational trends.Performance dashboards track KPIs at department, team, and agent levels. Customer journey reports map interactions to pinpoint friction points and measure resolution rates. The no-code platform integrates with systems like Genesys, scaling to handle growing volumes while ensuring consistent analysis.","@type":"Answer"}},{"name":"Who Uses Xdroid Insights?","@type":"Question","acceptedAnswer":{"text":"Xdroid Insights is used by contact centers, customer service departments, quality managers, sales managers, CX managers, and compliance managers.","@type":"Answer"}}]},{"@id":"https://www.capterra.com.au/software/1240338/Xdroid-Insights#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Market Research Software","position":2,"item":"/directory/10041/market-research/software","@type":"ListItem"},{"name":"Xdroid Insights","position":3,"item":"/software/1240338/Xdroid-Insights","@type":"ListItem"}]}]}
</script>