---
description: Learn more about Bitenta price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Bitenta Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Bitenta](/software/1238645/Bitenta)

# Bitenta

Canonical: https://www.capterra.com.au/software/1238645/Bitenta

> Bitenta is live video support software letting website visitors connect with support agents via their browser—no app download needed.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses Bitenta?

Small and mid-sized companies and enterprises that serve customers online and&#10;want real-time, face-to-face support on their website. Primary users are&#10;customer support / service teams, sales and e-com

## About the vendor

- **Company**: Bitenta

## Commercial Context

- **Starting Price**: USD 32.00
- **Pricing model**: Flat Rate (Free Trial)
- **Target Audience**: 2–10
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile)
- **Supported Languages**: English, German, Turkish
- **Available Countries**: Türkiye

## Features

- Real-time Consumer-facing Chat
- Reporting/Analytics
- Transcripts/Chat History

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software)

## Alternatives

1. [Text](https://www.capterra.com.au/software/1078275/Text-App) — 4.7/5 (32 reviews)
2. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4092 reviews)
3. [Freshdesk](https://www.capterra.com.au/software/124981/freshdesk) — 4.5/5 (3481 reviews)
4. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1789 reviews)
5. [Slack](https://www.capterra.com.au/software/135003/slack) — 4.7/5 (24209 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/1238645/Bitenta)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10183224/Bitenta/> |
| en-AE | <https://www.capterra.ae/software/1238645/Bitenta> |
| en-AU | <https://www.capterra.com.au/software/1238645/Bitenta> |
| en-CA | <https://www.capterra.ca/software/1238645/Bitenta> |
| en-GB | <https://www.capterra.co.uk/software/1238645/Bitenta> |
| en-IE | <https://www.capterra.ie/software/1238645/Bitenta> |
| en-IL | <https://www.capterra.co.il/software/1238645/Bitenta> |
| en-IN | <https://www.capterra.in/software/1238645/Bitenta> |
| en-NZ | <https://www.capterra.co.nz/software/1238645/Bitenta> |
| en-SG | <https://www.capterra.com.sg/software/1238645/Bitenta> |
| en-ZA | <https://www.capterra.co.za/software/1238645/Bitenta> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Capterra Australia helps millions of people find the best business software with user reviews, ratings and price comparisons.","email":"info@capterra.com.au","url":"https://www.capterra.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.com.au/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/Capterra","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCjRCDmEibpHwyX3m2b3y80w"]},{"name":"Bitenta","description":"Bitenta is live video support software enabling real-time visual communication between website visitors and support agents via web browsers. Using WebRTC technology with end-to-end encryption, it ensures secure audio and video communication without app downloads. Features include screen sharing for remote assistance and product demos, queue management to route visitors to available agents, and connection quality monitoring to track metrics like latency and jitter. White-label customization allows organizations to apply branding, while mobile apps for iOS and Android enable agents to handle calls on the go. Deployment requires adding a single line of code to a website, with servers in Turkey and the EU ensuring compliance with privacy regulations. Session recordings are not stored, retaining only metadata like call duration and agent performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0aac2315-df63-4b70-a695-ed46dc39efd2.png","url":"https://www.capterra.com.au/software/1238645/Bitenta","@id":"https://www.capterra.com.au/software/1238645/Bitenta#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"applicationCategory":"BusinessApplication","offers":{"price":"32","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios"},{"@id":"https://www.capterra.com.au/software/1238645/Bitenta#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is Bitenta?","@type":"Question","acceptedAnswer":{"text":"Bitenta is live video support software enabling real-time visual communication between website visitors and support agents via web browsers. Using WebRTC technology with end-to-end encryption, it ensures secure audio and video communication without app downloads. Features include screen sharing for remote assistance and product demos, queue management to route visitors to available agents, and connection quality monitoring to track metrics like latency and jitter. White-label customization allows organizations to apply branding, while mobile apps for iOS and Android enable agents to handle calls on the go. Deployment requires adding a single line of code to a website, with servers in Turkey and the EU ensuring compliance with privacy regulations. Session recordings are not stored, retaining only metadata like call duration and agent performance.","@type":"Answer"}},{"name":"Who Uses Bitenta?","@type":"Question","acceptedAnswer":{"text":"Small and mid-sized companies and enterprises that serve customers online andwant real-time, face-to-face support on their website. Primary users arecustomer support / service teams, sales and e-com","@type":"Answer"}}]},{"@id":"https://www.capterra.com.au/software/1238645/Bitenta#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/30797/live-chat/software","@type":"ListItem"},{"name":"Bitenta","position":3,"item":"/software/1238645/Bitenta","@type":"ListItem"}]}]}
</script>
