18 years helping Australian businesses
choose better software
Local product
What Is SiteMinder?
Our hotel commerce platform helps hotels and accommodation providers to sell, market, manage and grow from one place - with everything they need to start, upgrade or scale their businesses. Built on a foundation of core capabilities, SiteMinder is a platform with a rich ecosystem of hotel systems, apps and experts. By bringing it all seamlessly together, we’re opening up opportunities for more hotel businesses, every day.
Our platform includes: a Channel Manager, Hotel Booking Engine, Metasearch, Hotel Website Builder, Hotel Payment Processing, Hotel Business Intelligence, Mobile App and access to the Global Distribution System.
SiteMinder is the most recognised provider by HotelTechReport in 2025 with awards for:
#1🏆 Best Hotel E-Commerce Platform
#1🏆 Hoteliers Choice Award
#1🏆 Best Channel Manager
#1🏆 Best Booking Engine
#1🏆 Best Metasearch Management Software
#1🏆 Best Website Design & CMS
#2🥈 Rate Shopping & Market Intelligence
Who Uses SiteMinder?
Independent hotels or hotel groups, across the globe, that are looking to bring in more guests through online reach, and seeking technology that provides solutions to attract, and convert guests.
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Reviews of SiteMinder
Great product, less than average support service
Pros:
Great software for hoteliers who wants to reach a global audience. Will save a lot of time, especially if you want to offer many different rates and length of stay. Not expensive at all. Give you ability to connect to so many different booking sites around the world in no time. Another great thing is - they have their own PMS (LittleHotelier).
Cons:
The support service. No words... Having problem during a weekend? Oh, sorry we have no one in the office you can speak about, leave a message... What? Response time for created cases is slow. Accounting: if you have several hotels: your bills could be mixed up easily. After being with them for 7 years quit only because of support service. Still do feel sad about that as I loved the software. Now we are using other software and each time I receive an answer from new software support in less then one hour I remember how I was waiting for SiteMinder answers for days!
SiteMinder Response
7 years ago
Hi Zanneta, Thanks so much for your feedback and taking the time to review us. It's great to hear that you loved our product and found it so easy to use. We were disappointed to hear that our support didn't meet your expectations. The good news is that we improve our support service all the time and should you wish to come back to SiteMinder in the future, we'd love to chat to you about your experience. We hope your properties continue to be successful. Thanks again, Clare @ SiteMinder
Alternatives Considered:
Great channel manager & user-friendly
Comments: The property I manage online is displaying live availability 24/7 across many channels, including Airbnb which is becoming a popular OTA. Room rates can easily be adjusted for specific periods. Overall this is one of best systems ever and very user friendly, which is very important.
Pros:
It is so easy to setup; from adding a new channel to the mapping process. Rates can easily be configured for specific room types and channels, unlike others which are not so flexible.
Cons:
Does not have HBSi connectivity. Some channels such as Flight Centre, Apple Leisure Group/Mark Travel Corporation connect via HBSi and I am using Synxis for this.
SiteMinder Response
5 years ago
Hi Marlon, First of all, thank you for letting us be part of your journey! And thank you for your thoughtful feedback. We're so pleased to hear that you find our systems efficient and user-friendly, and that you understand our passion for improving your service and customer experience everyday! Customers like you make it all worthwhile. We appreciate your feedback and will take to our product team as we are always looking to improve our user experience. So thanks for sharing, and thanks for trusting us to be your partner. All the best, Misha
Okay for a one-night stand.
Pros:
Efficient set up. They are great about getting new customers.
Cons:
Customer service. The organization is bad at working with small organizations. They come off as more money driven than there to be in a partnership.
SiteMinder Response
6 months ago
Hi Ryan, Thank you for your feedback. We're pleased to hear that you found the setup efficient and appreciate our efforts in attracting new customers. However, we’re sorry to hear about your concerns regarding customer service and the perception of our approach with smaller organisations. Your input is valuable, and we’ll ensure it’s shared with our team to help us improve our support and partnership approach. If you have any further suggestions or need assistance, please feel free to reach out. Warm regards, Zidane
Alternatives Considered:
Amazing Features
Comments: Siteminder help me to solve my needs in Booking Engine, Managing Channels.
Pros:
- The software is easy to use - the first installation didn't take much time, it's just take few day for the installation - the integration with the other channel also just few minutes to make it integrated, if you have any trouble for the the integration, you just need to call the Call Center and they will help you to solve it within minutes.
Cons:
at the moment I have not get any trouble or any difficulties nor problem from the software.
SiteMinder Response
4 years ago
Hi Tander, Thank you so much for taking the time to share your experience with us and other hoteliers. We are pleased to hear that you were able to connect to different channels easily. We have over 450 distribution channels available, which is a huge advantage. Feel free to get in touch with us for anything you may need. Our support team is available at anytime. Thanks for your partnership with us! Warmest, Jessica
Great channel
Comments: it's a very easy channel to adapt and use
Pros:
Easy to use and to get help if any issue occur
Cons:
lining on the phone for help, and even if i switch into english it still waiting
SiteMinder Response
4 years ago
Hi Boy, Thank you so much for your time sharing your thought with us and other hoteliers. Our team of expert can assist you quickly via our 24/7 chat support. Do't hesitate to contact us if you need any help We really appreciate your support and hope we can keep focusing on improving your experience. Warmest, Jessica
