15 years helping Australian businesses
choose better software

What Is 123FormBuilder?

Have your web form do the heavy lifting by integrating with other web applications such as Salesforce, MailChimp and Constant Contact. Setting up the application logic takes less than 5 minutes, but saves significantly more by cutting out manual data transfer. You can even send information from multiple data sources of your online forms to your own SQL server control to use it further.

Who Uses 123FormBuilder?

Forms automation solution designed for businesses of all sizes that offers percentage calculations, team collaborations, form formulas, autoresponders, response rules, and more.

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Reviews of 123FormBuilder

Average score

Overall
4.4
Ease of Use
4.4
Customer Service
4.1
Features
4.2
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Nikhil
Nikhil
Associate Software Engineer in India
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Collect Clients Feedback Securely

5.0 2 months ago New

Comments: 123FormBuilder made easy for us to build form in a minutes which has saves us lot of time and money. Building forms is straightforward process and sharing them to clients is simple. Exporting data one key factor, We can export them in different formats.

Pros:

123FormBuilder has been one the easiest way to build a form and share them securely to your clients. Building a form is as easy as drag and drop. They have multiple fields available to use while building a form

Cons:

I would still love to have more field to set different types of questionnaires for our different clients. It has lot of customization option but there is still lacking in some features.

Dan
IT Manager in UK
Environmental Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

More than a form platform

4.0 last year

Comments: Overall it is a reliable and easy-to-use service.Change is progressive without major changes often, making adoption and adaptation easy.I can see that many new features are added, but it's not in your face.

Pros:

The API support for popular web tools works well.Testing before release to live is straightforward, with instant form duplication and publication.Embedded code works well in basic iframes and loads quickly.Token-based security for API integration is robust; I don't remember having an issue on that side of the tool.I like the price; you can do a lot on the basic bundle.Help pages are beneficial and well-written.A low incident rate over the years, maybe twice a year, is acceptable for us.Non-technical staff find it easy to build forms, with the much better options list and visual tweaking than the basic Microsoft Forms tool.

Cons:

Support is only via chat/email, which is a big waste of time when you need to discuss complex issues.I know that the support is Romanian-based, but don't they speak English in Romania?Slow to fix problems with a slow escalation process; you can never speak beyond the first support tier, which is frustrating. The inability to back up API configuration is a strong business risk, considering how complex some API mapping can be.

Tanzina
Curator in Canada
Fine Art, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

After over 4 years of daily use, they held my data "hostage" when I tried to downgrade

1.0 4 years ago

Comments: After several years of using the forms almost on a daily basis on the Gold Plan, last year I went through personal tragedies, closed my business, lost my job and no longer needed nor could afford to continue the paid plan. This year as I am recovering, I will be creating possibly 3-5 forms in a year compared to 30+ forms per year in the past. When I tried to create a free form, I realized 123formbuilder had put security blocks so I couldn't access my old forms, data or even create new forms. They wouldn't even let me delete old forms without upgrading and paying for a Gold plan. I could log in, but then any activity I tried, I would be directed to a page to upgrade with no other option. I have been going back and forth the past week with customer service. They released the block at first when I first contacted them, and since their email had gone to spam, I never saw that they gave me a 3 days window to delete all forms. I just proceeded with creating one form, uploaded to my website, started getting applications, and went back to the "upgrade or else" page. I explained my situation to the customer service rep and pleaded to use the free service, said I wouldn't use more than 5 forms as per the free agreement, asked as a long term client if I could keep the current form with 10+ fields (I was willing to edit and remove excess fields if that wouldn't be allowed). But she just blocked me from even being able to access the form submissions and kept pushing me to pay!

Pros:

Only workable on upgraded paid services.

Cons:

Even with the upgraded paid plan, it is very tedious to customize each new form even though they are duplicated. I was creating new sign up forms (duplicates of past week's form) every 1-2 weeks throughout the year, and had to customize every detail on the notification emails and thank you messages every single time. When you try to delete multiple fields, you have to do it one by one, can't select multiple fields. Customer service is terrible!!!

123FormBuilder Response

4 years ago

Hello Tanzina, Thank you for your feedback - we always appreciate it, whether good or bad, and it is one of the main promoters for improvement in terms of product and customer care experience. We are very sorry to hear about your inconvenience and we want you to know we do empathize with you and we do care about your situation. The safety of your data and your satisfaction are of real concern to us. We have looked into our interaction with our Customer Care Representative and we want you to know that she will follow up with you on an email she sent you yesterday. She will continue to communicate with you on this matter in order to ensure that this issue is resolved as soon as possible. Thank you again, 123FormBuilder Team

Joseph
IT Expert in US
Machinery, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

123FormBuilder Guarantees Reliability

5.0 2 weeks ago New

Pros:

I like how resourceful 123FormBuilder has been when it comes to forms automation. 123FormBuilder is so reliable.

Cons:

No issues concerning 123FormBuilder. 123FormBuilder makes things easier.

Tulio
Manager in Brazil
Music, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

123FormBuilder has become a powerful tool for my company!

5.0 5 years ago

Comments: I have been using 123FormBuilder for 1 year in my company and its forms solve 99% of the problems I have.

Pros:

The number of fields for forms is countless! In addition, 123FormBuilder has several security mechanisms that allow the form to be used for any use. Even for contests! The ease of creation and finding what you need, and if you don't find what you are looking for, the service always answers you in 1 day! Our company will not stop using 123FormBuilder anytime soon!

Cons:

There are very few weaknesses of 123FormBuilder, the only thing I could think of was having a chat so I could have my questions answered, but by email, I always get the answer by the end of the day.