17 years helping Australian businesses
choose better software
123FormBuilder
What Is 123FormBuilder?
Have your web form do the heavy lifting by integrating with other web applications such as Salesforce, MailChimp and Constant Contact. Setting up the application logic takes less than 5 minutes, but saves significantly more by cutting out manual data transfer. You can even send information from multiple data sources of your online forms to your own SQL server control to use it further.
Who Uses 123FormBuilder?
Forms automation solution designed for businesses of all sizes that offers percentage calculations, team collaborations, form formulas, autoresponders, response rules, and more.
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Reviews of 123FormBuilder
Best online electronic form builder tool available in the market
Comments: My overall experience with 123FormBuilder is great. It's the perfect tool for a form-building solution in the market. I can easily recommend this tool to anyone.
Pros:
This form builder tool is very easy to use and offers a very quick form building solution. Pricing is also good, provides a great User Interface, and is easy to understand the analytics dashboard. It provides some predesigned form templates that can be used for instant form building, Analytics dashboard is awesome. It also has multiple user support and also offers some great integration with other software tools like - Wix, Wordpress, Paypal, and many more. Online electronic form building is pretty easy and great with this tool.
Cons:
I'll say nothing is there of which I should be thinking there's a con in this tool. It offers great results. I love the analytics feature and a fully customizable form-building solution. Best out there in the market.
123FormBuilder has become a powerful tool for my company!
Comments: I have been using 123FormBuilder for 1 year in my company and its forms solve 99% of the problems I have.
Pros:
The number of fields for forms is countless! In addition, 123FormBuilder has several security mechanisms that allow the form to be used for any use. Even for contests! The ease of creation and finding what you need, and if you don't find what you are looking for, the service always answers you in 1 day! Our company will not stop using 123FormBuilder anytime soon!
Cons:
There are very few weaknesses of 123FormBuilder, the only thing I could think of was having a chat so I could have my questions answered, but by email, I always get the answer by the end of the day.
Great Form Builder
Pros:
I like the ease of use and ability to customize questions to meet our needs. I like how it integrates with programs like HubSpot.
Cons:
The user interface look and feel could be improved.
123FormBuilder Response
last month
We’re delighted to hear that you appreciate the ease of use and customization options of our form builder, as well as its integration with HubSpot. We also value your input on the user interface. Please rest assured that we're continuously working to enhance the user experience and are committed to bringing more updates and improvements to our product.
After over 4 years of daily use, they held my data "hostage" when I tried to downgrade
Comments: After several years of using the forms almost on a daily basis on the Gold Plan, last year I went through personal tragedies, closed my business, lost my job and no longer needed nor could afford to continue the paid plan. This year as I am recovering, I will be creating possibly 3-5 forms in a year compared to 30+ forms per year in the past. When I tried to create a free form, I realized 123formbuilder had put security blocks so I couldn't access my old forms, data or even create new forms. They wouldn't even let me delete old forms without upgrading and paying for a Gold plan. I could log in, but then any activity I tried, I would be directed to a page to upgrade with no other option. I have been going back and forth the past week with customer service. They released the block at first when I first contacted them, and since their email had gone to spam, I never saw that they gave me a 3 days window to delete all forms. I just proceeded with creating one form, uploaded to my website, started getting applications, and went back to the "upgrade or else" page. I explained my situation to the customer service rep and pleaded to use the free service, said I wouldn't use more than 5 forms as per the free agreement, asked as a long term client if I could keep the current form with 10+ fields (I was willing to edit and remove excess fields if that wouldn't be allowed). But she just blocked me from even being able to access the form submissions and kept pushing me to pay!
Pros:
Only workable on upgraded paid services.
Cons:
Even with the upgraded paid plan, it is very tedious to customize each new form even though they are duplicated. I was creating new sign up forms (duplicates of past week's form) every 1-2 weeks throughout the year, and had to customize every detail on the notification emails and thank you messages every single time. When you try to delete multiple fields, you have to do it one by one, can't select multiple fields. Customer service is terrible!!!
123FormBuilder Response
5 years ago
Hello Tanzina, Thank you for your feedback - we always appreciate it, whether good or bad, and it is one of the main promoters for improvement in terms of product and customer care experience. We are very sorry to hear about your inconvenience and we want you to know we do empathize with you and we do care about your situation. The safety of your data and your satisfaction are of real concern to us. We have looked into our interaction with our Customer Care Representative and we want you to know that she will follow up with you on an email she sent you yesterday. She will continue to communicate with you on this matter in order to ensure that this issue is resolved as soon as possible. Thank you again, 123FormBuilder Team
Registration simplified
Pros:
123FormBuilder allows our nonprofit to handle registration on our website easily. We can integrate many other apps into the form, like PayPal and Mailchimp.
Cons:
We have not had any issues with this technology.
