15 years helping Australian businesses
choose better software

What Is Open Dental?

A powerful dental practice management solution for practices of any size or specialty. Includes a wide array of time- and cost-saving features, paired with unmatched technical support, extensive training resources, and a supportive online community of users. An experienced team of conversion specialists facilitates a smooth transition from nearly any other PMS. Made by a dentist with the goal of keeping practice management costs low and data control in the hands of the user.

Who Uses Open Dental?

Open Dental was created to serve the entire dental community by providing a practice management solution that is affordable, customizable, and scalable to meet the needs of any dental practice.

Open Dental Software - Appointments Module. Used for managing appointments. Image displays examples of scheduled appointments and includes appointment-related features, such as the Pinboard and calendar.
Open Dental Software - Account Module. Used to track patient balances and send claims. Image displays example of patient account.
Open Dental Software - Treatment Plan Module. Used to display treatment planned procedures for a patient. Image displays example of treatment planned procedures and estimates.
Open Dental Software - Chart Module. Used to chart procedures and keep procedure notes. Image displays example of graphical tooth chart, procedure buttons used for charting, and progress notes for the patient.
Open Dental Software - Imaging Module. Used to manage patient pictures, documents, and take X-Rays.

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Reviews of Open Dental

Average score

Overall
4.6
Ease of Use
4.5
Customer Service
4.6
Features
4.5
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Verified Reviewer
Verified LinkedIn User
Hospital & Health Care, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

The Best Practice Management Software

5.0 2 years ago

Comments: Open Dental manages all of our schedule, records, and manage claims and payments. I couldn't practice without it.

Pros:

I've used Dentrix and Eaglesoft before using Open Dental, and have to say that Open Dental is by far the best. Everything is straightforward, it's simple to learn, and very customizable. Managing patient records and tracking claims and payments is a breeze. Their customer support is incredibly helpful, and the backlog of webinars and videos are the perfect training tools for someone learning the software. On top of the great functionality, the cost is incredibly affordable and makes selecting Open Dental a no brainer.

Cons:

The only downside that I've experienced is that some things take extra steps to reverse if you've made a mistake. Other than that, it's very easy to use.

Open Dental Software Response

2 years ago

Thank you for the feedback - we're so happy to hear that you're capitalizing on the customization options in the software and using all our training resources! We'll continue to work hard to make Open Dental the best value on the market. Welcome to the Open Dental community :)

Nate
Dentist in US
Medical Practice, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

DO IT

5.0 3 years ago

Comments: Overall, this is an easy decision. I highly recommend Open Dental. I have used others, and Open Dental is by far the best out there. It is the cheapest, easiest, and most simple out there. There are many features that makes it amazing. SWITCH today.

Pros:

The most easy answer all day. GET OPEN DENTAL. It is the best and easiest dental software that you will ever use! Seriously, listen to me. GET OPEN DENTAL. I have used Dentrix, Eaglesoft, and others and Open Dental is by far the easiest to use. The support is AMAZING. you never hear about this with any company, but this company is great at answering questions.

Cons:

There is not ONE thing that I do not like about Open Dental. They are a great company and a great software.

Open Dental Software Response

3 years ago

Thank you for your kind words, Doctor! We are happy your experience has been stellar, that's always our goal. We look forward to continuing to serve you as your practice grows :)

Andrew
dentist in Canada
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Unsatisfactory

3.0 2 years ago

Comments: Other reviewers write that they came from Dentrix. I find this add. That is the opposite of my experience.
User cannot simultaneously open Chart and schedule book. Try writing patient note and look something up in the schedule - not possible.
Set the procedure complete in Chart and nothing. You also necessarily need to add it to appointment procedures and complete from Schedule book. What a waste of time. Clinical notes and completed/planned procedures are displayed in the same window - it's a pain to find and add notes. Overall, I don't find Open Dental intuitive. I miss many features from Dentrix where modules are clearly separated and easy to navigate. I would not recommend.

Pros:

Ability to text patients from within. Quick online support with chat option.

Cons:

It lack usability. Features are outdated.

Lori
Office Mgr in US
Medical Practice, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

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Everything you need, nothing you don't.

5.0 2 years ago

Comments: There is a learning curve, but if you take the time to explore the features, you will find the solution to nearly every problem you have ever come across. If not, it's probably in the next update.

Pros:

Clearly designed by people that understand dentistry.

Cons:

Price of eservices. Specifically text and emails.

Open Dental Software Response

2 years ago

Thank you for your kind words and the feedback, as we are always looking for ways to improve. We look forward to supporting your practice for years to come!

Brad
Operations Manager in US
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

We love Open Dental!

5.0 2 years ago

Pros:

One of the things we love most about Open Dental is how customizable it is. In so many areas of the software, we can make it look and feel exactly how we want. Their customer service is amazing. We can call or chat with them any time and always get a timely response.

Cons:

We have used Open Dental for about 5 years and have never had any huge problems. If/when there are issues, they do a great job addressing them in the next update.

Open Dental Software Response

2 years ago

Thank you for your kind words, and we're so glad you've had such a great experience, that is very gratifying to hear! We look forward to serving you for many years to come.