---
description: Learn more about ForwardChat price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ForwardChat Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/31596/conversational-ai-platform/software) > [ForwardChat](/software/1220534/ForwardChat)

# ForwardChat

Canonical: https://www.capterra.com.au/software/1220534/ForwardChat

> Cloud-based WhatsApp customer service platform with AI auto-reply, lead capture, image recognition, multilingual support, and human.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses ForwardChat?

Small and medium-sized businesses in Malaysia across retail, F\&B, fashion, beauty, electronics, automotive, logistics, property, manufacturing, and B2B sectors.

## About the vendor

- **Company**: Forward Genix

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Supported Languages**: Chinese, English, Malay
- **Available Countries**: Malaysia

## Features

- Sentiment Analysis

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Conversational AI Platforms](https://www.capterra.com.au/directory/31596/conversational-ai-platform/software)

## Alternatives

1. [livepro](https://www.capterra.com.au/software/165150/livepro) — 4.8/5 (182 reviews)
2. [Slack](https://www.capterra.com.au/software/135003/slack) — 4.7/5 (24209 reviews)
3. [WhatsApp](https://www.capterra.com.au/software/180345/whatsapp) — 4.7/5 (16466 reviews)
4. [ClickUp](https://www.capterra.com.au/software/158833/clickup) — 4.6/5 (4631 reviews)
5. [Zapier](https://www.capterra.com.au/software/130182/zapier) — 4.7/5 (3077 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/1220534/ForwardChat)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10159432/ForwardChat/> |
| en-AE | <https://www.capterra.ae/software/1220534/ForwardChat> |
| en-AU | <https://www.capterra.com.au/software/1220534/ForwardChat> |
| en-CA | <https://www.capterra.ca/software/1220534/ForwardChat> |
| en-GB | <https://www.capterra.co.uk/software/1220534/ForwardChat> |
| en-IE | <https://www.capterra.ie/software/1220534/ForwardChat> |
| en-IL | <https://www.capterra.co.il/software/1220534/ForwardChat> |
| en-IN | <https://www.capterra.in/software/1220534/ForwardChat> |
| en-NZ | <https://www.capterra.co.nz/software/1220534/ForwardChat> |
| en-SG | <https://www.capterra.com.sg/software/1220534/ForwardChat> |
| en-ZA | <https://www.capterra.co.za/software/1220534/ForwardChat> |

-----

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