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TeamDynamix
What Is TeamDynamix?
One no-code platform for IT Service Management (ITSM), Project Portfolio Management (PPM) with Enterprise Integration & Automation (iPaaS). TeamDynamix is easy to use, own, and operate - all configured from screens without any coding or scripting.
The ITSM platform offers support for ITIL with an all-inclusive solution; incident/problem management, asset, change management, self-service portal, knowledge base, automation & workflow, and unlimited integrations.
White glove implementation.
Who Uses TeamDynamix?
Organizations looking for a highly flexible platform with low admin overhead; configurable no-code with an enterprise integration & automation layer.
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Reviews of TeamDynamix
Alternatives Considered:
Great tool with great people behind it.
Comments: The team is amazing. They listen to customers and work to constantly improve the product. It is great value for the money.
Pros:
Ease of use. Powerful reporting. Team behind it.
Cons:
Mobile experience is not as feature rich as the desktop version and is not as easy to use.
Alternatives Considered:
TeamDynamix is the best ITSM solution I have used
Comments: TeamDynamix' support has exceeded beyond my expectation. They are quick to respond, are transparent with what they are working on and listen to their customer's ideas for improvements.
Pros:
ITSM features like workflow capabilities, attribute dependencies and collaboration with others within the solution regardless of their access level. Also love the flexibility and ease of use for administrators (minimal training is needed and administrators have the power to make and control changes).
Cons:
The PPM module still has some growth to be match a lot of the amazing features on the ITSM module.
Good tool, but PPM needs attention
Comments: Our initial relationship was very good, and they remain to be engaged with us. However, pricing has increased, and combined with the lack of their investment in PPM features this makes it more difficult to see TDX as our ultimate solution for PPM.
Pros:
The project intake workflow process is very good. In combination with the Capacity Planner application, we are able to offer a user-friendly project request submission process and quickly assess, prioritize and resource projects. The Client Portal Applications has a lot of potential for interacting with project team members and stakeholders and could be a great way to manage projects outside of the client.
Cons:
Team Dynamix does not appear to invest as heavily in the PPM features as it does the ITSM features. This has resulted in the lack of some critical items necessary for modern project management. Card walls (boards) are severely lacking in functionality, and do not allow for successful implementation of agile-related concepts such as Kanban. Important features such as swim lanes and card aging are missing. A web view of card walls would also be useful. Also lacking is the ability to build custom portfolio dashboards that show the KPIs that are most relevant to your organization as well as timeline views.
Alternatives Considered:
Streamlined Service Desk
Comments: It has been a great tool that we have expanded several times to better serve the organization.
Pros:
The ease for users to create tickets has been a big productivity increase for the organization.
Cons:
The inability for a user to change the status of a ticket makes that process more difficult.
Alternatives Considered:
Great platform for service management needs
Comments: Ticket volume has increased, but so have user satisfaction scores. Time to resolve has decreased. More and more departments are seeking to use it for their own service management.
Pros:
TeamDynamix makes tracking and reporting tickets and projects easy. It has multiple layers of built-in automation out of the box.
Cons:
The search features in TeamDynamix aren't the best. Currently, dashboards do not display data in real-time.
