15 years helping Australian businesses
choose better software
What Is When I Work?
When I Work is an easy way for businesses to schedule, track time and attendance, and communicate with their hourly employees. Put the schedule and time clock in every employee's pocket with free iOS and Android apps. Keep track of time off, employee availability, and manage shift swaps with just a few clicks. Integrate with your payroll provider to streamline the process and avoid human error.
Get started with a 14-day free trial now.
Who Uses When I Work?
From small businesses to large enterprise operations, management teams in every industry are using When I Work's software to save time scheduling shift-based employees & improve communication.
Where can When I Work be deployed?
About the vendor
- When I Work
- Located in Minneapolis, US
- Founded in 2010
When I Work support
- Chat
Languages
English
When I Work pricing
Starting Price:
- Yes, has free trial
- No free version
When I Work does not have a free version but does offer a free trial. When I Work paid version starts at USD 2.50/month.
About the vendor
- When I Work
- Located in Minneapolis, US
- Founded in 2010
When I Work support
- Chat
Languages
English
When I Work videos and images
Features of When I Work
Alternatives to When I Work
Reviews of When I Work
When I Work Makes My Scheduling Easy!
Comments: I was first introduced to When I Work when I started working here as a call-center agent five years ago. I've since moved up, and have been using it to schedule my team members for about four years. I find it incredibly easy to use, and I love the tiny details like colors and notations that can be customized down to the employee level.
Pros:
I love the color variations, the employee preferred availability, and the ability to go back or forth in time to view schedules.
Cons:
I honestly can't think of any. I love this product.
When I Work Response
2 weeks ago
Hello Melissa, Thank you for providing such kind words. We love hearing from our supporters.
Solid scheduling platform
Pros:
The platform was easy to use in general and the employee app was handy.
Cons:
Wasn't the best solution for a restaurant. Wanted to be able to schedule without defined end times so that staff didn't get the idea they could leave exactly at that time. Some other platforms allow for this (such as scheduling to "business decline" or "close"). But it works well for businesses with fixed schedules.Dealt with some lagging on the backend when scheduling via a pc.
Alternatives Considered: 7shifts
Reasons for Choosing When I Work: Wanted an employee app.
Reasons for Switching to When I Work: We ultimately switched away from WIW to 7Shifts.
When I Work Response
5 months ago
Hi there Leo, Sarah here from the Care Team at When I Work. Thank you for taking the time to review the When I Work app and platform and we appreciate your here. I can see how it would be useful for your team as well as others to have the ability to schedule until "close", "business needs", or something of the like! We appreciate valuable suggestions like this as we consider enhancements and future updates to the product. Please don't hesitate to reach out to our Care Team by visiting https://help.wheniwork.com/submit-a-ticket/ with any additional questions or if we can assist with anything else. Thank you! Best, Sarah
Restrictive, Burdensome Software
Pros:
we purchased an existing business using this software so we kept it but i would not have chosen this software on my own because you can find better features for the same price with less restrictions.
Cons:
I was forced to source a competitor due to WhenIwork pricing. I found and switched to Homebase mostly because they offered payroll which wheniwork does not. The main reason i'm dissapointed with the software is that if you pay for the next month on the 3rd of the month and cancel on the 4th, you lose access immediately AND they provide no refunds. I can understand no refunds but if you subscribe to a software and your monthly billing is the 3rd of the month...you maintain that software until the 2nd of the following month. For that reason, i will make sure to take a few minutes of my day and spread the news to others looking for a scheduling app.
When I Work Response
2 months ago
Hi Justin, Shab here from When I Work. Thank you for taking the time to provide us with your feedback about When I Work today. We are always looking for ways to improve, and customer suggestions and feedback play a big role in that. Our Customer Care team would be happy to hear more about your experience with When I Work, or provide you with any assistance that you may need if you can submit a ticket at https://help.wheniwork.com/submit-a-ticket/. Thank you again for taking the time out of your day to provide us with your valuable feedback. Warmly, Shab
User and Mobile-friendly Scheduling at a Glance
Comments: My overall experience has been great. Customer service is always generally available or responds in a timely manner.
Pros:
It's the ease of use. You don't have to be particularly tech-savvy to understand the ins and outs of this app.
Cons:
The schedule time input might be a little tricky sometimes.
When I Work Response
3 months ago
Hi Silvia, Lexie here with the Customer Care team at When I Work, thank you for sharing this feedback on your experience with When I Work! Should your Users ever run into any trouble accessing their account, my team is always available to help troubleshoot. Employees are more than welcome to submit a ticket here -https://help.wheniwork.com/submit-a-ticket/ We appreciate valuable feedback like this as we consider improvements to our product and are always happy to be open to suggestions! To keep informed of any future updates, When I Work does provide updates on product releases through the link below! https://help.wheniwork.com/article-categories/product-updates/ If you have further feedback or other suggestions, please do not hesitate to reach back out! Warmly, Lexie
When I Work
Comments: Good bad simple to use
Pros:
Notifies employees of upcoming schedule, published schedules.
Cons:
Unable to approve time cards if you schedule a manager that is not required to clock in and out
When I Work Response
6 months ago
Hi Gregory, Thanks for taking the time to share this feedback with us. It's great to hear that When I Work is helping to make your teams' and your work lives easier. It may be helpful to note that a timesheet can only be approved if there are existing time entries. If there are persistent issues with approving user timesheets, please reach out at https://help.wheniwork.com/submit-a-ticket/ so we can further assist. Thanks again for your time! Kindly, Chelo
