---
description: Learn more about VATES price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: VATES Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Knowledge Management Systems](/directory/30094/knowledge-management/software) > [VATES](/software/1212361/VATES)

# VATES

Canonical: https://www.capterra.com.au/software/1212361/VATES

> VATES keeps organizational knowledge human-readable and editable while making it directly usable by AI with traceable sources.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses VATES?

Organizations using AI with internal knowledge, customer support, product information, policies, procedures, or other controlled information.

## About the vendor

- **Company**: STANDOUT

## Commercial Context

- **Pricing model**: Usage Based
- **Pricing Details**: VATES uses usage-based, prepaid pricing — no monthly base fee, no seats, no minimum contract.

Getting started: A new account requires a flat $5.00 USD initial deposit, which becomes your starting balance. Usage is metered per request and deducted from that balance. Card payments are handled via Stripe; bank transfer is also available for organizations that prefer it.

How usage is billed: Costs are based on the underlying LLM API consumption (input/output tokens), with a markup applied on top of the provider's raw cost. There is no flat per-seat or per-user fee — cost scales directly with actual usage (chat requests, knowledge base queries via API/MCP, voice transcription and text-to-speech where used).

What's included at every tier: Full access to the widget, API, and MCP integration, three-tier role-based access, audit logging, passkey/2FA authentication, and the full admin console — there is no separate "enterprise-only" security tier.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Amharic, Arabic, Armenian, Azerbaijani, Burmese, English, French, Georgian, Greek, Indonesian, Italian, Japanese, Kazakh, Kyrgyz, Persian, Polish, Portuguese, Russian, Spanish, Turkish, Ukrainian, Uzbek, Vietnamese
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- Access Controls/Permissions
- Content Management
- Full Text Search
- Knowledge Base Management

## Integrations (2 total)

- ChatGPT
- Claude

## Support Options

- Email/Help Desk
- Knowledge Base
- Chat

## Category

- [Knowledge Management Systems](https://www.capterra.com.au/directory/30094/knowledge-management/software)

## Alternatives

1. [Document360](https://www.capterra.com.au/software/177031/document360) — 4.7/5 (292 reviews)
2. [The Generator](https://www.capterra.com.au/software/148200/the-generator) (0 reviews)
3. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4116 reviews)
4. [livepro](https://www.capterra.com.au/software/165150/livepro) — 4.8/5 (183 reviews)
5. [Slack](https://www.capterra.com.au/software/135003/slack) — 4.7/5 (24244 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/1212361/VATES)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10162665/VATES/> |
| en-AE | <https://www.capterra.ae/software/1212361/VATES> |
| en-AU | <https://www.capterra.com.au/software/1212361/VATES> |
| en-CA | <https://www.capterra.ca/software/1212361/VATES> |
| en-GB | <https://www.capterra.co.uk/software/1212361/VATES> |
| en-IE | <https://www.capterra.ie/software/1212361/VATES> |
| en-IL | <https://www.capterra.co.il/software/1212361/VATES> |
| en-IN | <https://www.capterra.in/software/1212361/VATES> |
| en-NZ | <https://www.capterra.co.nz/software/1212361/VATES> |
| en-SG | <https://www.capterra.com.sg/software/1212361/VATES> |
| en-ZA | <https://www.capterra.co.za/software/1212361/VATES> |

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