---
description: Learn more about Mitel Workforce Optimization price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Mitel Workforce Optimization Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Contact Centre Quality Assurance Software](/directory/33415/contact-center-quality-assurance/software) > [Mitel Workforce Optimization](/software/1208764/Mitel-Workforce-Optimization)

# Mitel Workforce Optimization

Canonical: https://www.capterra.com.au/software/1208764/Mitel-Workforce-Optimization

> Mitel Workforce Optimization software uses scheduling and analytics to enhance workforce efficiency and performance.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Mitel Workforce Optimization?

Mitel Workforce Optimization is used by contact centers, customer service departments, healthcare organizations, financial services firms, and government agencies.

## About the vendor

- **Company**: Mitel Networks
- **Founded**: 1988

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise)
- **Supported Languages**: English, French, German, Spanish
- **Available Countries**: Canada, France, Germany, United Kingdom, United States

## Features

- Customer Experience Management
- Employee Coaching Tools
- Quality Management
- Reporting/Analytics

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)

## Category

- [Contact Centre Quality Assurance Software](https://www.capterra.com.au/directory/33415/contact-center-quality-assurance/software)

## Related Categories

- [Contact Centre Quality Assurance Software](https://www.capterra.com.au/directory/33415/contact-center-quality-assurance/software)
- [Workforce Management Software](https://www.capterra.com.au/directory/30210/workforce-management/software)
- [Contact Centre Software](https://www.capterra.com.au/directory/32035/contact-center/software)
- [Workflow Management Software](https://www.capterra.com.au/directory/30091/workflow-management/software)

## Alternatives

1. [Natterbox](https://www.capterra.com.au/software/155887/natterbox) — 4.1/5 (22 reviews)
2. [Zoho Desk](https://www.capterra.com.au/software/169505/zoho-desk) — 4.5/5 (2216 reviews)
3. [RingEX](https://www.capterra.com.au/software/132178/ringcentral-mvp) — 4.2/5 (1206 reviews)
4. [Nextiva](https://www.capterra.com.au/software/175788/nextiva) — 4.6/5 (931 reviews)
5. [Salesforce Service Cloud](https://www.capterra.com.au/software/136189/salesforce) — 4.5/5 (833 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/1208764/Mitel-Workforce-Optimization)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10158972/Mitel-Workforce-Optimization/> |
| en-AE | <https://www.capterra.ae/software/1208764/Mitel-Workforce-Optimization> |
| en-AU | <https://www.capterra.com.au/software/1208764/Mitel-Workforce-Optimization> |
| en-CA | <https://www.capterra.ca/software/1208764/Mitel-Workforce-Optimization> |
| en-GB | <https://www.capterra.co.uk/software/1208764/Mitel-Workforce-Optimization> |
| en-IE | <https://www.capterra.ie/software/1208764/Mitel-Workforce-Optimization> |
| en-IL | <https://www.capterra.co.il/software/1208764/Mitel-Workforce-Optimization> |
| en-IN | <https://www.capterra.in/software/1208764/Mitel-Workforce-Optimization> |
| en-NZ | <https://www.capterra.co.nz/software/1208764/Mitel-Workforce-Optimization> |
| en-SG | <https://www.capterra.com.sg/software/1208764/Mitel-Workforce-Optimization> |
| en-ZA | <https://www.capterra.co.za/software/1208764/Mitel-Workforce-Optimization> |

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