--- description: Learn more about Lightspeed Retail price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Lightspeed Retail Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Inventory Control Software](/directory/30106/inventory-control/software) > [Lightspeed Retail](/software/120491/lightspeed-retail) # Lightspeed Retail Canonical: https://www.capterra.com.au/software/120491/lightspeed-retail Page: 1 / 40\ Next: [Next page](https://www.capterra.com.au/software/120491/lightspeed-retail?page=2) > One retail platform to manage payments, inventory, suppliers and staff. Lightspeed has what you need to scale and succeed – easy-to-use POS, eCommerce, advanced reporting \& more. > > Verdict: Rated **4.0/5** by 975 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Lightspeed Retail? Lightspeed powers businesses in over 100 countries. From Apparel to Home \& Gardening, Lightspeed Retail supports entrepreneurs to improve efficiency and increase visibility across different areas such as inventory and sales in their store, or chain of stores. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 975 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 3.9/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Lightspeed - **Location**: Montreal, Canada - **Founded**: 2012 ## Commercial Context - **Starting Price**: $129.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Basic: $129/mth (Annual plan) - Designed for essential day-to-day needs for independent retailers. Core: $229/mth (Annual plan) - Ideal for retailers seeking management tools to facilitate business growth. Plus: $329/mth (Annual plan) - Tailored for advanced customisation and ease of scalability in established retail operations. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German - **Available Countries**: Australia, Belgium, Canada, France, Germany, Netherlands, New Zealand, Switzerland, United Kingdom ## Features - API - Accounting - Accounting Integration - Barcode Recognition - Barcode/Ticket Scanning - Barcoding/RFID - Billing & Invoicing - CRM - Catalog Management - Channel Management - Content Management - Cost Tracking - Customer Accounts - Customer Database - Customer Management - Customisable Branding - Customization - Data Synchronization - Discount Management - Electronic Payments - For Bakeries - For Small Businesses - Inventory Control - Inventory Management - Inventory Optimization - Inventory Tracking - Marketing Automation - Mobile Access - Multi-Channel Marketing - Order Management - Payment Processing - Pricing Management - Product Management - Promotions Management - Purchase Order Management - Reorder Management - Reporting & Statistics - Reporting/Analytics - Retail Inventory Management - Returns Tracking - SEO Management - Sales Reports - Serial Number Tracking - Shopping Cart - Supplier Management - Third-Party Integrations - Touch Screen - Transaction History - Website Management - eCommerce Management ... and 13 more features ## Integrations (73 total) - 7shifts - APPSeCONNECT - Adobe Commerce - Agendrix - Amadeus - Amaka - Ascent360 - BevSpot Food and Beverage Management - Birdeye - Booxi - CXMEngine - Chowly - City Hive - Cloudbeds - CoverManager ... and 58 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Inventory Control Software](https://www.capterra.com.au/directory/30106/inventory-control/software) ## Related Categories - [POS Systems](https://www.capterra.com.au/directory/20052/point-of-sale/software) - [iPad POS Software](https://www.capterra.com.au/directory/30915/ipad-pos/software) - [Inventory Control Software](https://www.capterra.com.au/directory/30106/inventory-control/software) - [Retail POS Systems](https://www.capterra.com.au/directory/31656/retail-pos-system/software) - [Barcode Generator Software](https://www.capterra.com.au/directory/10051/barcoding/software) ## Alternatives 1. [Epos Now](https://www.capterra.com.au/software/152638/epos-now) — 3.8/5 (727 reviews) 2. [Shopify](https://www.capterra.com.au/software/83891/shopify) — 4.5/5 (6707 reviews) 3. [PayPal](https://www.capterra.com.au/software/179251/paypal) — 4.6/5 (26606 reviews) 4. [RetailEdge](https://www.capterra.com.au/software/76636/retailedge) — 4.8/5 (188 reviews) 5. [Shopify POS](https://www.capterra.com.au/software/205337/shopify-pos) — 4.6/5 (246 reviews) ## Reviews ### "Pretty easy to use and does what I need" — 5.0/5 > **Max** | *28 May 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Nice for keeping track of stuff in the shop, and doesn’t take too long to figure out. I liked how fast you can ring things up when it's busy. Helps the day move along better. > > **Cons**: A couple times it lagged when switching screens but nothing major. Still worked fine in the end, just made me wait a few extra seconds here and there. ----- ### "Some good capabilities, poor customer service." — 2.0/5 > **Guy** | *23 December 2024* | Retail | Recommendation rating: 3.0/10 > > **Pros**: Canned reports were good, Intuitive for the most part. > > **Cons**: Very lacking in customer service. Unwillingness to meet specific requirements, dismissive. > > Very poor customer service. Issues with inventory management. High turnover of account managers, no follow up from supervisors. ----- ### "Thank you Lightspeed" — 5.0/5 > **Cody** | *24 November 2024* | Retail | Recommendation rating: 10.0/10 > > **Pros**: the amazing POS and Inventory management offered from Lightspeed. > > **Cons**: That we didnt start using Lightspeed earlier. > > Super simple and easy for my consumers transactions. ----- ### "Lightspeed Deception" — 1.0/5 > **Giuliana** | *28 September 2025* | Retail | Recommendation rating: 0.0/10 > > **Pros**: What drew me to Lightspeed was that I was told by the sales representative that we did not have to use their credit card processing service and we could continue to process with our currents provider. Furthermore, that there are no contracts and can leave at any time. > > **Cons**: Long wait time for customer support, and we were lied to by not being transparent about credit card fees for not processing with Lightspeed > > I want to share my experience with Lightspeed POS, which has been disappointing and frustrating from the start. When I first signed up, I was assured by our sales representative that we could use our own credit card processor and that Lightspeed would only charge a monthly subscription fee of $246.66. This was a key factor in our decision to move forward with Lightspeed, as we didn’t want to be locked into additional processing fees. However, the reality was far from what was promised. After spending over $2,000 in IT fees for setup and two months of onboarding, we finally went live on \[sensitive content hidden\]. Then, on \[sensitive content hidden\], I received an unexpected invoice for an additional $930. When I contacted the billing department, I was told this was a fee for not using Lightspeed's credit card processing. I was shocked, as this had never been disclosed to me during the sales process. I immediately reached out to my sales rep, \[sensitive content hidden\], through phone calls and text messages. After several attempts to get in touch, she finally replied on Monday, stating she was sick but would call me Tuesday morning to resolve the issue. She never called. By Wednesday, I had to escalate the issue, and a manager named \[sensitive content hidden\] called me back. After explaining the situation and providing written proof of what had been promised to me, \[sensitive content hidden\] assured me that the fee would be credited back to my account and that it wouldn’t be charged again until the end of my subscription term in May. If we don’t sign up with them for credit card processing before May, they will continue to charge us $ 930 per month for not processing with them. While the issue was eventually resolved as far as crediting us the $ 930, (after significant delays and frustration), the experience left a bad taste. I’m now out over $2,000 for IT fees, paying more than $300 per month for a service that wasn’t what I was promised, and I’m now looking for a new POS system, because we do not want to process with them because of the bad reputation that they have with the credit card processing. After reading other reviews, I’ve found that I’m not alone in this situation—other customers have faced similar issues with misleading promises and unexpected fees. Ultimately, Lightspeed failed to meet the expectations set by their sales team, and I can’t trust them going forward. I would advise anyone considering this system to carefully review the full terms and make sure you're fully aware of all potential costs before committing. ----- ### "After 11 years of service, I am switching to a different POS system and would not recommend Lightspeed." — 2.0/5 > **Elissa** | *22 October 2025* | Retail | Recommendation rating: 1.0/10 > > **Pros**: I signed on in 2014 when this software was still owned by Shopkeep. It did everything that we needed it to do and support was always available. Unfortunately that is no longer the case. > > **Cons**: Shopkeep was purchased by Lightspeed. They want all customers to switch to their credit card processing, Lightspeed Payments, eliminating competition and taking control of pricing out of the customer's hands. As a customer who chose not to switch I am given one option of an outdated credit card machine that no longer works well with the retail app. In addition, I just received an email that the cost of the service will be increasing by $40/month, making it more expensive than most retail POS subscriptions. > > I have spent hours on chat and phone support, trying to come up with a solution to an outdated machine that does not connect/stay connected. It is embarrassing to have to punch customers' cc numbers in manually because you cannot obtain a functioning credit card machine. Yesterday I waited in the phone queue for over an hour, waiting for customer support. This is unique to Lightspeed, as I rarely waited longer than a few minutes for support when Shopkeep owned the software. I have already ordered hardware for a new POS system and will be discontinuing use of Shopkeep by Lightspeed, despite having almost a full year of prepaid service remaining. For me it is not worth the stress and frustration. ----- Page: 1 / 40\ Next: [Next page](https://www.capterra.com.au/software/120491/lightspeed-retail?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/120491/lightspeed-retail) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Structured Data