15 years helping Australian businesses
choose better software

What Is Lightspeed Retail?

Manage all locations from a unified POS and payments platform that evolves with your business. Streamline operations and accelerate growth with industry-leading tools, payment technology and integrations that enable you to keep up in today's fast-moving and competitive retail landscape.

Get real-time insights into your sales, product and team with customisable reports available anywhere, anytime. Experience unified commerce with a truly unified platform by connecting all your stores and channels to provide seamless customer experiences at every touchpoint. Depend on dedicated 24/7 support from retail specialists who know your business.

Who Uses Lightspeed Retail?

Lightspeed powers businesses in over 100 countries. From Apparel to Home & Gardening, Lightspeed Retail supports entrepreneurs to improve efficiency and increase visibility across different areas such as inventory and sales in their store, or chain of stores.

Where can Lightspeed Retail be deployed?

Cloud-based
On-premises

About the vendor

  • Lightspeed
  • Located in Montreal, Canada
  • Founded in 2012

Lightspeed Retail support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Belgium, Canada, Netherlands, New Zealand and 1 others

Languages

Dutch, English, French, German

Lightspeed Retail pricing

Starting Price:

$129.00/month
  • Yes, has free trial
  • No free version

Lightspeed Retail does not have a free version but does offer a free trial. Lightspeed Retail paid version starts at $129.00/month.

Pricing plans get a free trial

About the vendor

  • Lightspeed
  • Located in Montreal, Canada
  • Founded in 2012

Lightspeed Retail support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Belgium, Canada, Netherlands, New Zealand and 1 others

Languages

Dutch, English, French, German

Lightspeed Retail videos and images

Lightspeed Retail Software - Lightspeed Retail
Lightspeed Retail Software - Lightspeed Retail
Lightspeed Retail Software - Lightspeed Retail
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Lightspeed Retail video
Lightspeed Retail Software - Lightspeed Retail
Lightspeed Retail Software - Lightspeed Retail
Lightspeed Retail Software - Lightspeed Retail

Features of Lightspeed Retail

  • API
  • Accounting
  • Accounting Integration
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • CRM
  • Cataloguing/Categorisation
  • Channel Management
  • Content Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer Management
  • Customisable Branding
  • Customization
  • Data Synchronization
  • Discount Management
  • Electronic Payments
  • Email Marketing
  • Employee Management
  • For Bakeries
  • For Small Businesses
  • Gift Card Management
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Loyalty Program
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Marketing
  • Multi-Store
  • Order Management
  • Ordering Automation
  • Payment Processing
  • Point of Sale (POS)
  • Pricing Management
  • Product Management
  • Promotions Management
  • Purchase Order Management
  • Remote Access/Control
  • Reorder Management
  • Repair Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Returns Management
  • Returns Tracking
  • SEO Management
  • Sales Orders
  • Sales Reports
  • Serial Number Tracking
  • Shopping Cart
  • Supplier Management
  • Third-Party Integrations
  • Touch Screen
  • Transaction History
  • Website Management
  • eCommerce Management

Alternatives to Lightspeed Retail

An all-in-one point-of-sale & payments system, Clover integrates the functions of a cash register, card payment terminal, & POS system.
Square POS is the customizable point-of-sale system built for businesses of all shapes and sizes.
KORONA's retail POS system is subscription-based with no contracts or extra fees. All training and 24/7 support is included.
Epos Now help businesses speed up their services and increase profits by providing innovative, customisable payment and POS systems.
The #1 POS system for Quilt, Music, Outdoor, Scuba, and Craft shops. Manage your inventory, customers, and marketing all in one place.
Web-based open source eCommerce platform that helps in the creation of online store with themes, payment, shipping options & more.
Revel Systems powers the ambitions of restaurants and retailers with a robust cloud-based POS and business management platform.
TouchBistro is an all-in-one, cloud-based POS and restaurant management system that enables operators to grow their businesses.
Heartland Retail is more than just a POS! Learn about our enterprise-grade retail management features!

Reviews of Lightspeed Retail

Average score

Overall
4.1
Ease of Use
4.1
Customer Service
4.0
Features
4.0
Value for Money
3.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Steve
Steve
Owner in US
Verified LinkedIn User
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

A great all-inclusive system

5.0 3 years ago

Comments: Our industry was using a server-based software which was cumbersome and VERY outdated. Switching to Lightspeed has allowed me to more easily fulfil online orders, process transactions remotely, and communicate with our customer base more effectively.

Pros:

Integration across POS, eCommerce, Accounting, Data Analytics is excellent. We have been able to increase both sales and efficiency with this system. The accounting feature and its daily export to QuickBooks allows me to spend only a few minutes each day keeping books up to date. It certainly makes year-end a breeze. Lightspeed Analytics is an invaluable resource for forecasting and identifying areas of opportunity. Customer support is available 24/7 and if they aren't able to answer my question immediately, I have received a timely follow-up within a day or two.

Cons:

There are some work-arounds that I have implemented. It would be nice to have the option for recurring billing and serial number tracking (not just adding a serial number to an item) as well as a better protocol for backordered items on Purchase Orders.

Alternatives Considered: Rain POS

Reasons for Choosing Lightspeed Retail: Easy choice. Transitioning from a local server based software to a cloud based system was the first priority. After seeing what else Lightspeed had to offer, I immediately made the change.

Switched From: AIM

Reasons for Switching to Lightspeed Retail: When I was ready to purchase Rain, the sales team kept putting me off time and time again. If that was indicative of their customer service, I knew it wouldn't be the right fit for me.

Jessica
Jessica
Owner in US
Verified LinkedIn User
Retail, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Best POS for small businesses

5.0 5 years ago

Comments: One major benefit is how easy my ordering is with their PO system.

Pros:

I moved from Lightspeed to Clover and it's night and day. I had to piecemeal the Clover system on the back end to be useful and Lightspeed hands you so much. I've since added more and more of the Lightspeed system like loyalty because their tools are amazing. One of the best parts is their customer service. You get quick answers and they go above and beyond. Whether it's something as simple as why isn't my shipping working on ecom or how can I verify my website with the different social media platforms, their FAQs and customer service team never disappoint. If you are thinking about switching, do it. You won't regret it. It's made me more efficient all around. Thanks Lightspeed!

Cons:

Lots of different options so it takes a bit to determine what you need to use.

Alternatives Considered: Square Point of Sale , Shopify POS and Revel Systems

Reasons for Choosing Lightspeed Retail: Clover wouldn't allow me to do a website. Lightspeed integrates inventory on the brick and mortar and ecommerce sides.

Switched From: Square Point of Sale , Shopify POS and Revel Systems

Reasons for Switching to Lightspeed Retail: Best integration of inventory, ease of use, I liked all the different standard things the system had like inventory POs, employees, special orders, and more.

Kyla
Owner in Canada
Retail, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Lightspeed Retail - User Friendly & Great Customer Service

5.0 3 weeks ago New

Comments: The cost is a bit high in comparison to other retail POS systems. I may have considered an alternate provider based on the cost alone, but we wanted to get our store opened right away, and Lightspeed came very highly rated.
Over and above customer service is so very important, and this alone keeps us on-line. I would recommend Lightspeed to any new user considering them.

Pros:

I enjoy using Lightspeed. The features are easy to navigate, learn and train. There is a newsletter that alerts us to new features and interests. We were offered a significant start up discount for the first year, and the terminal was free. Once we set up the system, it has been clear sailing. Any time we have had a question, on-line customer service has been wonderful! We have never not had an issue unresolved. Lightspeed offers capital advances after a certain period of time, based on sales. This could be useful to help with additional expenses as they come along.

Cons:

I do not love the monthly fees now that our yearly discounted rate has come to an end. That is really the only thing I dislike about the entire system. I do wish that Lightspeed would partner up with Faire, the wholesale platform we often use, to integrate the inventory and invoicing.

Alternatives Considered: Square Point of Sale

Sean
CEO in US
Retail, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Not The Same Company It Once Was

3.0 2 months ago New

Comments: We loved Lightspeed and advocated for them in the beginning. The disappointment in their customer service and the system breakages and downtime was devastating to our business. The customer service we received when their system was crashing was the worst customers service I have experienced in any industry. They denied system crashes or feature breakages, for days before acknowledging them. We tolerated alot from them because they used to be so good! But, it started to cost us a lot of lost sales, and when they couldn't process credit cards for days, that was the end...

Pros:

Good foundation. Simple to use POS with valuable connected integrations.

Cons:

Customer service used to be outstanding. In a few short years, it provided some of the worst customers service I have experience in any industry. I can confidently saw even our basic employees/user understood the system better than ANY of the customer service reps from Lightspeed.

Alternatives Considered: NCR Counterpoint

Switched From: NCR Counterpoint

Lightspeed Response

2 months ago

Hi Sean, We would like to sincerely apologize for your recent experience with Lightspeed. We understand how crucial it is to provide timely and effective support, and we deeply regret hearing that we have fallen short of your expectations. Your feedback is invaluable to us, and we're committed to addressing these issues to improve our services moving forward. We are unfortunately unable to locate your account within our records. If you wish to discuss your concerns in more detail, we kindly ask you to contact your Account Manager for further assistance. If you require immediate technical support, please don't hesitate to reach out to our Support Team. Thank you for your time and patience. The Lightspeed Team

anna
CEO in US
Retail, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Over promise, under deliver

4.0 4 months ago

Comments: Overall, I have had a really negative experience with Lightspeed. Their account managers are not helpful and rarely answer. The company is focused on sales and add ons and not improving the product or ensuring the system does what retailers want / need

Pros:

Lightspeed has the basics complete. Matrixes, easy sku set up and fairly intuitive POS.

Cons:

The customer service is terrible. The team is constantly selling new add ons that don't work and then no one every responds. Overall, I have felt the system does not do what they say it does. For example, we were sold on a shopify integration, which is not true. We were also sold that their reporting is great. It is not only terrible, but you have to pay a lot more for any reports that give you actual information (like inventory valuations).

Lightspeed Response

4 months ago

Hi Anna, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We value our customers’ feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at <[email protected]>. Thank you,