--- description: Learn more about Lightspeed Retail price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Lightspeed Retail Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Inventory Control Software](/directory/30106/inventory-control/software) > [Lightspeed Retail](/software/120491/lightspeed-retail) # Lightspeed Retail Canonical: https://www.capterra.com.au/software/120491/lightspeed-retail Page: 1 / 40\ Next: [Next page](https://www.capterra.com.au/software/120491/lightspeed-retail?page=2) > One retail platform to manage payments, inventory, suppliers and staff. Lightspeed has what you need to scale and succeed – easy-to-use POS, eCommerce, advanced reporting \& more. > > Verdict: Rated **4.0/5** by 976 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Lightspeed Retail? Lightspeed powers businesses in over 100 countries. From Apparel to Home \& Gardening, Lightspeed Retail supports entrepreneurs to improve efficiency and increase visibility across different areas such as inventory and sales in their store, or chain of stores. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 976 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 3.9/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Lightspeed - **Location**: Montreal, Canada - **Founded**: 2012 ## Commercial Context - **Starting Price**: $129.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Basic: $129/mth (Annual plan) - Designed for essential day-to-day needs for independent retailers. Core: $229/mth (Annual plan) - Ideal for retailers seeking management tools to facilitate business growth. Plus: $329/mth (Annual plan) - Tailored for advanced customisation and ease of scalability in established retail operations. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Spanish - **Available Countries**: Australia, Belgium, Canada, France, Germany, Netherlands, New Zealand, Switzerland, United Kingdom ## Features - API - Accounting Integration - Barcode Recognition - Barcode/Ticket Scanning - Barcoding/RFID - Billing & Invoicing - CRM - Catalog Management - Channel Management - Content Management - Cost Tracking - Customer Accounts - Customer Management - Customisable Branding - Customization - Discount Management - Electronic Payments - For Bakeries - For Small Businesses - Gift Card Management - Inventory Control - Inventory Management - Inventory Tracking - Marketing Automation - Mobile Access - Multi-Channel Marketing - Multi-Store - Order Management - Payment Processing - Pricing Management - Product Management - Promotions Management - Purchase Order Management - Remote Access/Control - Reorder Management - Reporting & Statistics - Reporting/Analytics - Retail Inventory Management - Returns Tracking - SEO Management - Sales Order Management - Sales Reports - Serial Number Tracking - Shopping Cart - Supplier Management - Third-Party Integrations - Touch Screen - Transaction History - Website Management - eCommerce Management ... and 13 more features ## Integrations (72 total) - 7shifts - APPSeCONNECT - Adobe Commerce - Agendrix - Amadeus - Amaka - Ascent360 - BevSpot Food and Beverage Management - Birdeye - Booxi - CXMEngine - Chowly - City Hive - Cloudbeds - CoverManager ... and 57 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Inventory Control Software](https://www.capterra.com.au/directory/30106/inventory-control/software) ## Related Categories - [POS Systems](https://www.capterra.com.au/directory/20052/point-of-sale/software) - [iPad POS Software](https://www.capterra.com.au/directory/30915/ipad-pos/software) - [Inventory Control Software](https://www.capterra.com.au/directory/30106/inventory-control/software) - [Retail POS Systems](https://www.capterra.com.au/directory/31656/retail-pos-system/software) - [Barcode Generator Software](https://www.capterra.com.au/directory/10051/barcoding/software) ## Alternatives 1. [Epos Now](https://www.capterra.com.au/software/152638/epos-now) — 3.8/5 (729 reviews) 2. [Shopify](https://www.capterra.com.au/software/83891/shopify) — 4.5/5 (6721 reviews) 3. [PayPal](https://www.capterra.com.au/software/179251/paypal) — 4.6/5 (26683 reviews) 4. [RetailEdge](https://www.capterra.com.au/software/76636/retailedge) — 4.8/5 (188 reviews) 5. [Shopify POS](https://www.capterra.com.au/software/205337/shopify-pos) — 4.6/5 (248 reviews) ## Reviews ### "Pretty easy to use and does what I need" — 5.0/5 > **Max** | *28 May 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Nice for keeping track of stuff in the shop, and doesn’t take too long to figure out. I liked how fast you can ring things up when it's busy. Helps the day move along better. > > **Cons**: A couple times it lagged when switching screens but nothing major. Still worked fine in the end, just made me wait a few extra seconds here and there. ----- ### "Some good capabilities, poor customer service." — 2.0/5 > **Guy** | *23 December 2024* | Retail | Recommendation rating: 3.0/10 > > **Pros**: Canned reports were good, Intuitive for the most part. > > **Cons**: Very lacking in customer service. Unwillingness to meet specific requirements, dismissive. > > Very poor customer service. Issues with inventory management. High turnover of account managers, no follow up from supervisors. ----- ### "Thank you Lightspeed" — 5.0/5 > **Cody** | *24 November 2024* | Retail | Recommendation rating: 10.0/10 > > **Pros**: the amazing POS and Inventory management offered from Lightspeed. > > **Cons**: That we didnt start using Lightspeed earlier. > > Super simple and easy for my consumers transactions. ----- ### "Love Lightspeed" — 4.0/5 > **Jessica** | *7 October 2026* | Education Management | Recommendation rating: 7.0/10 > > **Pros**: The pros of this product include great security features, such as a PIN for each employee to log in to their own till. It is a great value for the money. Managing inventory is really easy to track, and entering new inventory is clear and straightforward. Receiving payments with the product is really good, as you can set it up to receive any kind of payment. The payment process is really easy, with no hassle getting it done. The invoicing feature is one thing I really love: you can charge to an account, the steps are very easy, and it also gives you the option to invoice. Customer support is available to chat in the chat box when you need them. > > **Cons**: The only con I have for this product is that they do upgrades without letting you know, and sometimes they are not always able to resolve your issue, so you have to work with your representative, who, by the way, does not reply in a timely manner. So you are just sitting there with the same problem until they get back to you. > > I overall love this product. It is well worth the money spent, and it was very easy to learn how to run it for sales, as well as the background on reports and billing. Love that you can mass add quantities when you are reconciling inventory and ----- ### "Lightspeed Deception" — 1.0/5 > **Giuliana** | *28 September 2025* | Retail | Recommendation rating: 0.0/10 > > **Pros**: What drew me to Lightspeed was that I was told by the sales representative that we did not have to use their credit card processing service and we could continue to process with our currents provider. Furthermore, that there are no contracts and can leave at any time. > > **Cons**: Long wait time for customer support, and we were lied to by not being transparent about credit card fees for not processing with Lightspeed > > I want to share my experience with Lightspeed POS, which has been disappointing and frustrating from the start. When I first signed up, I was assured by our sales representative that we could use our own credit card processor and that Lightspeed would only charge a monthly subscription fee of $246.66. This was a key factor in our decision to move forward with Lightspeed, as we didn’t want to be locked into additional processing fees. However, the reality was far from what was promised. After spending over $2,000 in IT fees for setup and two months of onboarding, we finally went live on \[sensitive content hidden\]. Then, on \[sensitive content hidden\], I received an unexpected invoice for an additional $930. When I contacted the billing department, I was told this was a fee for not using Lightspeed's credit card processing. I was shocked, as this had never been disclosed to me during the sales process. I immediately reached out to my sales rep, \[sensitive content hidden\], through phone calls and text messages. After several attempts to get in touch, she finally replied on Monday, stating she was sick but would call me Tuesday morning to resolve the issue. She never called. By Wednesday, I had to escalate the issue, and a manager named \[sensitive content hidden\] called me back. After explaining the situation and providing written proof of what had been promised to me, \[sensitive content hidden\] assured me that the fee would be credited back to my account and that it wouldn’t be charged again until the end of my subscription term in May. If we don’t sign up with them for credit card processing before May, they will continue to charge us $ 930 per month for not processing with them. While the issue was eventually resolved as far as crediting us the $ 930, (after significant delays and frustration), the experience left a bad taste. I’m now out over $2,000 for IT fees, paying more than $300 per month for a service that wasn’t what I was promised, and I’m now looking for a new POS system, because we do not want to process with them because of the bad reputation that they have with the credit card processing. After reading other reviews, I’ve found that I’m not alone in this situation—other customers have faced similar issues with misleading promises and unexpected fees. Ultimately, Lightspeed failed to meet the expectations set by their sales team, and I can’t trust them going forward. I would advise anyone considering this system to carefully review the full terms and make sure you're fully aware of all potential costs before committing. ----- Page: 1 / 40\ Next: [Next page](https://www.capterra.com.au/software/120491/lightspeed-retail?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/120491/lightspeed-retail) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | tr | | ----- ## Structured Data