---
description: Learn more about HelpDeskAdvanced price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: HelpDeskAdvanced Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [IT Service Software](/directory/30672/it-service/software) > [HelpDeskAdvanced](/software/120160/helpdeskadvanced)

# HelpDeskAdvanced

Canonical: https://www.capterra.com.au/software/120160/helpdeskadvanced

> Allows you to automatically create a dynamic knowledge base and provide access to it via the corporate website or intranet.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses HelpDeskAdvanced?

HelpdeskAdvanced is a web and mobile based solution focused on allowing automation to facilitate and streamline customer service.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 3.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: PAT
- **Location**: Montebelluna, Treviso, Italy
- **Founded**: 1992

## Commercial Context

- **Starting Price**: EUR 1.00
- **Pricing model**: Per Feature
- **Pricing Details**: Contact PAT for pricing details
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Available Countries**: Italy

## Features

- Alerts/Escalation
- CMDB
- Change Management
- Configuration Management
- Contract/License Management
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Multi-Channel Communication
- Problem Management
- Release Management
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management

## Support Options

- Chat

## Category

- [IT Service Software](https://www.capterra.com.au/directory/30672/it-service/software)

## Related Categories

- [IT Service Software](https://www.capterra.com.au/directory/30672/it-service/software)
- [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software)
- [ITSM Tools](https://www.capterra.com.au/directory/30676/itsm/software)
- [Service Desk Software](https://www.capterra.com.au/directory/31027/service-desk/software)

## Alternatives

1. [Freshservice](https://www.capterra.com.au/software/132997/freshservice) — 4.5/5 (687 reviews)
2. [Deepser](https://www.capterra.com.au/software/178946/deepser) — 4.6/5 (56 reviews)
3. [JIRA Service Management](https://www.capterra.com.au/software/138769/jira-service-management) — 4.5/5 (764 reviews)
4. [SysAid](https://www.capterra.com.au/software/107225/sysaid) — 4.5/5 (512 reviews)
5. [monday service](https://www.capterra.com.au/software/1069948/monday-service) — 4.6/5 (108 reviews)

## Reviews

### "Simple and user friendly" — 5.0/5

> **Gerson** | *29 December 2017* | Recommendation rating: 10.0/10
> 
> **Pros**: Thee web interface is accessible from multiple browsers and platforms .  Also provides each operator with all the functionality and the tools needed.
The self-service mode provides a bit of help for technicians.
> 
> **Cons**: As any other helpdesk software, you need some time to configure.  Not exclusive for this software, all are the same. You need a good planning stage and voila.
> 
> Easy to use, that's always good when helpdesk personal is young

-----

### "HelpDeskAdvanced" — 4.0/5

> **Verified Reviewer** | *27 January 2019* | Outsourcing/Offshoring | Recommendation rating: 5.0/10
> 
> **Pros**: HelpDeskAdvanced is very good for your job.
> 
> **Cons**: I don't like the fact it is not very user-friendly.

## Links

- [View on Capterra](https://www.capterra.com.au/software/120160/helpdeskadvanced)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/120160/HelpDeskAdvanced/> |
| en-AE | <https://www.capterra.ae/software/120160/helpdeskadvanced> |
| en-AU | <https://www.capterra.com.au/software/120160/helpdeskadvanced> |
| en-CA | <https://www.capterra.ca/software/120160/helpdeskadvanced> |
| en-GB | <https://www.capterra.co.uk/software/120160/helpdeskadvanced> |
| en-IE | <https://www.capterra.ie/software/120160/helpdeskadvanced> |
| en-IL | <https://www.capterra.co.il/software/120160/helpdeskadvanced> |
| en-IN | <https://www.capterra.in/software/120160/helpdeskadvanced> |
| en-NZ | <https://www.capterra.co.nz/software/120160/helpdeskadvanced> |
| en-SG | <https://www.capterra.com.sg/software/120160/helpdeskadvanced> |
| en-ZA | <https://www.capterra.co.za/software/120160/helpdeskadvanced> |
| it | <https://www.capterra.it/software/120160/helpdeskadvanced> |

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