Who Uses This Software?

Small to mid-size online retailers. Our sellers typically have their own website while also selling on marketplaces such as Amazon, eBay, Etsy and others.

Average Ratings

30 reviews
  • Overall 3 / 5
  • Ease of Use 3 / 5
  • Customer Service 2.5 / 5
  • Features 3.5 / 5
  • Value for Money 3 / 5

Product Details

  • Starting Price $9/month
    See pricing details
  • Pricing Details TaxCloud can be FREE or fee based. Fee based is a minimum of $9/month.
  • Free Version Yes
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
  • Training Documentation
  • Support Business Hours
    Online

Vendor Details

  • FedTax
  • https://taxcloud.net/
  • Founded 2008

About TaxCloud

TaxCloud is a Cloud-based sales tax management & compliance service designed for online retailers.

TaxCloud offers sales tax calculation for any address in the United States as well as registration, filing, remittance, detailed reporting and audit response services. We currently serve over 24,000 online sellers. TaxCloud has two pricing options available - A FREE service option which is funded by our state partners and a fee based service. Our mission is to make sales tax easy!

TaxCloud Features

  • Compliance Management
  • Data Import / Export
  • Data Verification
  • Electronic Filing
  • Exception Notification
  • For Nonprofits
  • For Partnerships
  • K-1 Reporting
  • Payment Management
  • Payroll & Employer Forms
  • Status Tracking
  • Tax Planning
  • Catalog Management
  • Channel Management
  • Customer Accounts
  • Email Marketing
  • Inventory Management
  • Loyalty Program
  • Mobile Commerce
  • Order Management
  • Product Configurator
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart
  • Address Validation
  • Audit Trail
  • Consumer Use Tax
  • Exemption Management
  • Tax Calculator
  • Tax Filing
  • Taxability Verification
  • Transaction Tracking
  • Value Added Tax (VAT)
  • CRM
  • Data Security
  • Email Marketing
  • Inventory Management
  • Kitting
  • Mobile Access
  • Multi-Channel Marketing
  • Multi-Store Management
  • Promotions Management
  • Returns Management
  • Reviews Management
  • SEO Management
  • Templates

TaxCloud Most Helpful Reviews

Supper easy integration and amazing product compared to other services.

Reviewed on 19/06/2018
Cl G.
Owner
Retail, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Extremely cost efficient scalable sales tax processing and reporting that eliminated all burdensome sales tax matters. Sales tax is now easy. By voluntarily signing up to remit sales taxes in SSUTA states my business is indemnified against audit risks in those states.

Pros: All sales tax functionality is simplified, and now is much more cost effective. The service has been completely re-engineered and is much improved. The new reporting and customer interface are superior to anything else on the market. I love not having to buy an expensive enterprise software solution. TaxCloud works seamlessly across multiple platforms and is designed to scale with my business needs. TaxCloud is a true very powerful cloud based system providing my business with a tremendous service that frees up valuable time and resources.

Cons: No real cons..at first customer service seems a concern. However, this is short lived once the immediate anxiety of employing a new service is overcome. I quickly realized that this is an efficient customer friendly self service platform, and after integrating the service most all customer service issues were unwarranted. Therefore, there was little need for me to actually request customer service. That said, this product is a tremendous value. I could pay more for a competing service with more immediate customer service, however there does not seem to be any advantage in doing so. Once up and running TaxCloud is seamless and needs no additional handholding, and their scalability, reporting and functionality is the best value out there.

Calcuates tax great - pray you dont need tech support

Reviewed on 26/02/2019
Brynn R.
NetSuite Admin
Retail, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I love the ease of which it works when it works. But when you do need help it is virtually impossible to receive it timely.

Pros: The ease of setting up an account and nexus.

Cons: The customer service is horrible. They have been saying since last summer that they are aware of the issue and are working to make it better but we still see that same lack of support. We have tried calling and contacting online but receive no response. The receptionist will not put you in touch with an actual human or escalate the message.

Vendor Response

by FedTax on 06/03/2019

I connected with the reviewer on this feedback. It appears there was some communication issues between our receptionist and support team that delayed our initial response back to the reviewer. For this we apologize. After two requests, I have not been informed of the issue that has been out there since last summer. We have no record in our service ticketing system that an incident was opened last summer for this client.

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