Who Uses This Software?

Small to mid-size online retailers. Our sellers typically have their own website while also selling on marketplaces such as Amazon, eBay, Etsy, Bonanza and others.

Average Ratings

33 reviews
  • Overall 2.9 / 5
  • Ease of Use 2.9 / 5
  • Customer Service 2.4 / 5
  • Features 3.1 / 5
  • Value for Money 2.8 / 5

Product Details

  • Starting Price USD 9.00/month
  • Pricing Details TaxCloud can be FREE or fee based. Fee based is a minimum of $9/month.
  • Free Version Yes
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
  • Training Documentation
  • Support Business Hours
    Online

Vendor Details

  • FedTax
  • https://taxcloud.net/
  • Founded 2008

About TaxCloud

TaxCloud is a Cloud-based sales tax management & compliance service designed for online retailers.

TaxCloud offers sales tax calculation for any address in the United States as well as registration, filing, remittance, detailed reporting and audit response services. We currently serve over 27,000 online sellers. TaxCloud has two pricing options available - A state paid service option in 25 member states and a fee based service. Our mission is to make sales tax easy!

TaxCloud Features

  • Compliance Management
  • Data Import / Export
  • Data Verification
  • Electronic Filing
  • Exception Notification
  • For Nonprofits
  • For Partnerships
  • K-1 Reporting
  • Payment Management
  • Payroll & Employer Forms
  • Status Tracking
  • Tax Planning
  • Catalog Management
  • Channel Management
  • Customer Accounts
  • Email Marketing
  • Inventory Management
  • Loyalty Program
  • Mobile Commerce
  • Order Management
  • Product Configurator
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart
  • Address Validation
  • Audit Trail
  • Consumer Use Tax
  • Exemption Management
  • Tax Calculator
  • Tax Filing
  • Taxability Verification
  • Transaction Tracking
  • Value Added Tax (VAT)
  • CRM
  • Data Security
  • Email Marketing
  • Inventory Management
  • Kitting
  • Mobile Access
  • Multi-Channel Marketing
  • Multi-Store Management
  • Promotions Management
  • Returns Management
  • Reviews Management
  • SEO Management
  • Templates

TaxCloud Most Helpful Reviews

Slow/Poor Customer Support

Reviewed on 30/05/2018
Jeffrey K.
Web Developer
Used the Software for: 2+ years
Reviewer Source 
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: We have liked how easy it is to calculate shipping in our WooCommerce store when their Simple Sales Tax plugin is not having compatibility issues.

Cons: Our organization has been using TaxCloud for tax calculations over the past few years in conjunction with the free Simple Sales Tax plugin for WordPress. The original developer of the plugin did a good job of keeping it up to date with the changes in WordPress and WooCommerce. Then TaxCloud acquired the plugin and now dealing with customer support for the plugin is a nightmare. As others have said, support typically takes over a week to respond to tickets, even urgent ones. There was a recent software incompatibility with Simple Sales Tax and WooCommerce that took nearly two weeks to get addressed and resolved. The first person who replied, Stephen, obviously didn't read the ticket and provided a "solution" that was unrelated to the software plugin issue. The support staff later replied saying that he would provide an update once they had an action plan to fix the plugin issues but that reply never came. Eventually, they finally fixed the plugin issues but it simply took much longer than it should have. They recently changed their prices for the monthly package (we pay the fee because we don't allow them to file our tax returns for us). With the price increase evidently came no improvement in customer service. We're strongly considering switching to another tax services provider that has a better track record of actually helping customers, especially paying ones. This review is not unfair and is an accurate representation of our experience with the company.

Vendor Response

by FedTax on 04/06/2018

What Jeffrey indicates is accurate but has to be put into context. There was an issue with the SST plug-in caused by an poorly communicated update to the Woo platform which created the issue with the SST plug-in. In addition, we released our new UI and did a price change at the same time. This caused record ticket & call volume from our 1000's of clients which as a small company we needed to prioritize. Not using this an excuse but rather just sharing the reality of what happened. Our call volumes have returned to normal so response times are normalizing. I'd also point out that as the FREE and low cost provider in the marketplace we don't have the resources to pick-up every call or respond to email tickets as they come in. We apologize to Jeffrey for his experience and hope he will remain a TaxCloud customer.

Supper easy integration and amazing product compared to other services.

Reviewed on 19/06/2018
Cl G.
Owner
Retail, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Extremely cost efficient scalable sales tax processing and reporting that eliminated all burdensome sales tax matters. Sales tax is now easy. By voluntarily signing up to remit sales taxes in SSUTA states my business is indemnified against audit risks in those states.

Pros: All sales tax functionality is simplified, and now is much more cost effective. The service has been completely re-engineered and is much improved. The new reporting and customer interface are superior to anything else on the market. I love not having to buy an expensive enterprise software solution. TaxCloud works seamlessly across multiple platforms and is designed to scale with my business needs. TaxCloud is a true very powerful cloud based system providing my business with a tremendous service that frees up valuable time and resources.

Cons: No real cons..at first customer service seems a concern. However, this is short lived once the immediate anxiety of employing a new service is overcome. I quickly realized that this is an efficient customer friendly self service platform, and after integrating the service most all customer service issues were unwarranted. Therefore, there was little need for me to actually request customer service. That said, this product is a tremendous value. I could pay more for a competing service with more immediate customer service, however there does not seem to be any advantage in doing so. Once up and running TaxCloud is seamless and needs no additional handholding, and their scalability, reporting and functionality is the best value out there.

Horrible Support

Reviewed on 12/12/2018
Larry M.
Webmaster
Consumer Goods, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
2/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Easy to setup and use. Address lookup works most of the time.

Cons: We are being charged for duplicate transactions and cannot find a reason. The downloaded transaction history shows all transactions occurred at 4:00 AM so that was no help at all. A support ticket was created 4 months ago and still no answer. As a test, I created a test website, made one test transaction and immediately took the site down. There were no duplicate transactions from the test website that day however; the next day there was.

Vendor Response

by FedTax on 18/12/2018

Our redundant API call policy is clearly outlined here: https://taxcloud.com/topics/Frequently%20Asked%20Questions/#Troubleshooting:tta360013700311 Redundant API calls are a problem as they hinder the performance of our platform unnecessarily and add to our technology infrastructure costs. We charge for redundant calls to change behavior, not make money. A decent developer should be able to look at your implementation and quickly fix the issue. Your charges for redundant API calls are in the single digit $'s per month. The reason you are not hearing back from support is that we can't fix this problem, but you can...and it is taking time away from more serious client issues.

Calcuates tax great - pray you dont need tech support

Reviewed on 26/02/2019
Brynn R.
NetSuite Admin
Retail, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I love the ease of which it works when it works. But when you do need help it is virtually impossible to receive it timely.

Pros: The ease of setting up an account and nexus.

Cons: The customer service is horrible. They have been saying since last summer that they are aware of the issue and are working to make it better but we still see that same lack of support. We have tried calling and contacting online but receive no response. The receptionist will not put you in touch with an actual human or escalate the message.

Vendor Response

by FedTax on 06/03/2019

I connected with the reviewer on this feedback. It appears there was some communication issues between our receptionist and support team that delayed our initial response back to the reviewer. For this we apologize. After two requests, I have not been informed of the issue that has been out there since last summer. We have no record in our service ticketing system that an incident was opened last summer for this client.

NO CUSTOMER SERVICE

Reviewed on 30/05/2019
Verified Reviewer
Director
Education Management, 2-10 Employees
Used the Software for: 6-12 months
Reviewer Source 
Source: GetApp
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I have repeatedly been trying to get TaxCloud to call me and to remote in to fix the bug in the software. We keep setting up phone calls but TaxCloud never calls in! They are NOT leaving me a phone number to call them.

Pros: I like that TaxCloud handles my website's needs for different tax rates for NC customers.

Cons: There is a bug where MORE tax is being collected than it should!!!!

Vendor Response

by FedTax on 05/06/2019

Please send me an email [email protected] and I will have someone reach out to you. It's unlikely we are collecting too much tax as we regularly get audited by state governments but we will certainly look into it for you. UPDATE 6/5/2019 - Upon investigation, this merchant is sending us shipping charges (even though there is no shipping being charged to their clients) that is creating a sales tax event on the shipping. This is not a bug, nor is more tax being collected than should be - TaxCloud is responding to the data we are sent with the proper sales tax treatment on shipping in NC. If there is no shipping, stop sending us shipping charges. This is a poor implementation in this merchant's cart /store that is erroneously being blamed on TaxCloud. The "No Customer Service" tag is silly as we have the record of interactions our support team has had with this merchant.

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