CloudNine

CloudNine

by CloudNine Discovery

Who Uses CloudNine?

We help law firms, corporations and e-discovery service providers save time and money by consolidating all of their data collection, processing and review requirements into one platform.

What Is CloudNine?

Simplify Your Electronic Discovery with our Easy-To-Use Processing and Review Tools. Easily Upload, Process, and Review eDiscovery Data. Process Your Data with CloudNine's On-Premise and Cloud-Based Software to Dramatically Reduce the Overall Costs of eDiscovery Processing. Free 30 Day Trial on-premise or cloud-based.

CloudNine Details

CloudNine Discovery

http://www.cloudninediscovery.com

Founded 2002

CloudNine Cost Overview

CloudNine does not have a free version but does offer a free trial. CloudNine paid version starts at USD 35.00/month.

Starting Price

USD 35.00/month

Pricing Details

CloudNine offers multiple pricing models to support legal discovery.

Free Version

No

Free Trial

Yes

Deployment

Installed - Mac

Cloud, SaaS, Web

Installed - Windows

Training

In Person

Live Online

Webinars

Documentation

Support

Business Hours

Online

CloudNine Features

Electronic Discovery Software
Case Analytics
Compliance Management
Discussion Threads
Document Indexing
Document Tracking
Full Text Extraction
Keyword Search
Metadata Extraction
Topic Clustering
Access Controls/Permissions
Archiving & Retention
Collaboration Tools
Contract Management
Document Assembly
Document Indexing
Full Text Search
Version Control

CloudNine Reviews

Showing 5 of 44 reviews

Overall
4.7/5
Ease of Use
4.6/5
Customer Service
4.9/5
Features
4.6/5
Value for Money
4.6/5
Verified Reviewer
Litigation Technology Manager
Legal Services, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 15/08/2019

"Incredible Product"

Comments: Incredible support team

Pros: I am a heavy user of LAW PreDiscovery, the endless things that can be done in this product.

Cons: I really don’t have anything that I dislike about them!

  • Reviewer Source 
  • Reviewed on 15/08/2019
Bradette G.
Project Manager
Legal Services, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 24/08/2017

"CloudNine offers ease of use and exceptional customer support."

Comments: Offering a database that any level of experience user could review and perform tasks.

Pros: We really like the functionality and ease of use. We have various levels of database experience users and have found that most, if not all, are extremely comfortable in this database. It removes factors that are not necessary to review and tag/code documents. Also, the customer service and training is superior. You won't find a better trainer.

Cons: It is missing a couple of components that are specific to our litigation. However, I am not sure any of the datatbases out there have these capabilities, yet. If you ask CloudNine to configure something new for you, they will always do their very best. They continually strive to meet your needs.

Vendor Response

by CloudNine Discovery on 24/08/2017

Thank you Bradette for the kind review. We are grateful to have the opportunity to support you in your eDiscovery efforts.

  • Reviewer Source 
  • Reviewed on 24/08/2017
Robert G.
Sales
Legal Services, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    3/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Reviewed on 13/06/2017

"Experience"

Comments: I had positive experience with the company . What ever my need they were able to help

Pros: Flexable, client service and their knowledge and experience in the space. They where able handle all request.

  • Reviewer Source 
  • Reviewed on 13/06/2017
Michael P.
Litigation Paralegal
Legal Services, 51-200 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 13/09/2017

"Easy to learn, easy to use, great experience so far."

Comments: Ease of use in managing complex discovery issues.

Pros: Love the UI and the ease of learning the software. It's very intuitive compared with other discovery management software and the attorneys pick it up in no time. It is also very speedy in pulling up docs and moving from one document to the next. No problems experienced in our first discovery project using this software. We were able to customize it to meet our needs nicely. Also love the fact that it's easy for each user to customize their own interface so the most important document coding elements are always at the top of the screen. No need to scroll through long windows of coding selections to find what you are looking for. This software is an outstanding alternative to other discovery management databases on the market, and comes at a great value.

Cons: Searches take a bit of work to catch on to, and I didn't really care for the fact that while global tag/field creation is so easy, it's much more difficult to alter or delete a field/tag once it has been created, and this requires admin rights. This was likely done intentionally to prevent users from accidentally deleting things, but I feel like it would be more useful to enable a user on location with some limited admin rights who has the ability to make these sort of alterations rather than the need to escalate a help ticket.

Vendor Response

by CloudNine Discovery on 15/09/2017

Thank you for the review, Michael. Great comments and feedback. We will continue to work on providing you and all users the best eDiscovery experience possible.

  • Reviewer Source 
  • Reviewed on 13/09/2017
Neil M.
Account Manager
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 01/09/2017

"CloudNine is intuitive, highly functional, yet maintains a very user friendly interface."

Comments: I am able to consult on a higher level with this software in our tool bag.

Pros: My favorite feature is the ability to utilize extracted metadata fields alongside custom fields to run complex searches.

Cons: Clients are often confused when editing searches from a saved search, and often change the criteria of the saved search as the "saved search window" auto populates and overwrites. I would prefer to be able to lock a search. However, it's typically remedied after several reminders and training sessions.

Vendor Response

by CloudNine Discovery on 04/09/2017

Thanks for the strong review Neil. We are grateful you took the time to share and will work to address the recommendations you made and accentuate the strengths you highlighted.

  • Reviewer Source 
  • Reviewed on 01/09/2017