--- description: Learn more about SmartProcess price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SmartProcess Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Quality Management Systems](/directory/30099/quality-management/software) > [SmartProcess](/software/119097/cwa-smartprocess) # SmartProcess Canonical: https://www.capterra.com.au/software/119097/cwa-smartprocess Page: 1 / 2\ Next: [Next page](https://www.capterra.com.au/software/119097/cwa-smartprocess?page=2) > Software for Business Process Management, Quality Management (QMS-Software) and Workflow Management with AI functions. > > Verdict: Rated **4.4/5** by 30 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses SmartProcess? Any company looking for Business Process Management Software or Quality Management Software. Its intuitive interface and AI and workflow functions makes it suitable for any business. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 30 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: CWA - **Founded**: 1999 ## Commercial Context - **Starting Price**: USD 1.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Contact CWA for pricing details. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop) - **Supported Languages**: English, German - **Available Countries**: Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Italy, Netherlands, Norway, Spain, Switzerland, Taiwan, United Kingdom, United States ## Features - Access Controls/Permissions - Audit Management - Business Process Automation - Change Management - Collaboration Tools - Complaint Management - Compliance Management - Corrective and Preventive Actions (CAPA) - Document Coding & Control - Drag & Drop - Equipment Management - Maintenance Management - No-Code - Process Modeling & Designing - Quality Control - Reporting/Analytics - Risk Management - Third-Party Integrations - Training Management - Workflow Management ## Integrations (3 total) - Microsoft Azure - Microsoft Excel - Microsoft Word ## Support Options - Email/Help Desk - Phone Support - Chat ## Category - [Quality Management Systems](https://www.capterra.com.au/directory/30099/quality-management/software) ## Related Categories - [Business Process Management Software](https://www.capterra.com.au/directory/30010/business-process-management/software) - [Quality Management Systems](https://www.capterra.com.au/directory/30099/quality-management/software) ## Alternatives 1. [MasterControl Quality Excellence](https://www.capterra.com.au/software/148577/mastercontrol) — 4.5/5 (526 reviews) 2. [KAWAK](https://www.capterra.com.au/software/211071/kawak) — 4.6/5 (319 reviews) 3. [Daruma](https://www.capterra.com.au/software/1024725/daruma) — 4.6/5 (137 reviews) 4. [Ideagen Quality Management](https://www.capterra.com.au/software/155354/Ideagen-Quality-Management) — 4.5/5 (178 reviews) 5. [Qualio](https://www.capterra.com.au/software/134050/quality-management-software) — 4.6/5 (128 reviews) ## Reviews ### "A game changer\! The perfect tool to support our goal of standardising and aligning all our business activities." — 5.0/5 > **Rosina Susana** | *25 July 2024* | Mechanical or Industrial Engineering | Recommendation rating: 10.0/10 > > **Pros**: The system is user friendly and the available functions allow us to create many workflows that support our business processes. Our processes are clear and transparent to the whole business for each user at every level. The reporting function is very beneficial for monitoring and managing. > > **Cons**: External persons (supplier/customer) not being able to save a form sent from SmartProcess, to send at a later date. As this means the user must complete the form in one go, which can be challenging when the forms are lengthy. > > Great service and support. The system keeps on opening up new opportunities for the business with regards to digitising processes, forms and workflows etc. ----- ### "Smartprocess in small companies" — 4.0/5 > **Kimmo** | *9 October 2023* | Maritime | Recommendation rating: 9.0/10 > > **Pros**: The system is easy to use and very well supports process modeling with documentation control. The system also has workflows that make it easy to manage processes. One big advantage of the system is the local system administrator and the possibility to modify workflows, forms, etc. without having to contact the system supplier every time. A big success with CWA is their support function, which works really well and most of the times you get a response within a couple of hours. > > **Cons**: There are some weaknesses in system to allow users filter their tasks in home page to show only the tasks where instant actions are required. Now Filtering can be done in cases, but filter doesn´t apply to home page. Other weakness what causes sometimes a lot of wasting time when creating new forms in workflows. When there is fields with same name it is really difficult to select correct one. This causes forms to not working at all or even crash the workflow totally This weakness could be fixed with visible field codes which are unique, then it is easy to use same source field in all places without temporary naming. > > System is good and easy to implement. So far we are very pleased to the system and we are looking forward to develop more functionalities by workflows. ----- ### "Vielseitig einsetzbar und hervorragend betreut" — 5.0/5 > **Stefanie** | *5 March 2026* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: Aus unserer Sicht sind insbesondere die \*\*große Anwendungsvielfalt\*\* sowie die \*\*sehr gute Kundenbetreuung\*\* hervorzuheben. Die Lösung lässt sich flexibel in unterschiedlichen Kontexten einsetzen und wird durch einen zuverlässigen und unterstützenden Service begleitet. > > **Cons**: Aktuell sehen wir nur wenige Nachteile. Einige Funktionen wirken anfangs etwas umfangreich, sodass man sich zunächst einarbeiten muss, um die Möglichkeiten vollständig zu nutzen. Mit etwas Erfahrung relativiert sich das jedoch schnell. > > Unsere bisherigen Erfahrungen mit SmartProcess sind sehr positiv. Die Anwendung bietet vielfältige Einsatzmöglichkeiten rund um Prozesse und lässt sich gut in den Arbeitsalltag integrieren. Besonders schätzen wir die gute Betreuung und den zuverlässigen Support, der bei Fragen oder Anliegen schnell und kompetent unterstützt. ----- ### "Easy to use, most features are self-explaining." — 4.0/5 > **Patrick** | *5 July 2018* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: I like the new front-end that came along with the update in June 2018. Especially the document management system is very handy and simplifies my job in the quality department. > > **Cons**: There are periods when the software is somewhat slowly. A few features are missing, like some field functions to readout ALL information you want into your documents. > > It helped us to totally improve our quality management system and process organization. ----- ### "TOP Anwendung, die ihren Namen verdient" — 5.0/5 > **Viktor** | *17 December 2025* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: 1. Intuitive Bedingung\! 2. Alles funktioniert, wie erwartet. 3. Guter Funktionsumfang. 4 4. Möglichkeit der Selbstgestaltung der Startseite sowie automatisierte Vorlagen, Workflows, etc.. 5. Mehrere Sprachen können angelegt werden 6. Super schneller und effizienter Support bei Problem oder Fragen - wirklich außerordentlich\!\!\! > > **Cons**: 1. Keine Möglichkeit Unterschriften in die Dokumente bei der Freigabe zu setzten. 2. Kataloge kann man nur einsprachig anlegen (Problem bei der Sichtbarkeit, wenn andere Sprache ausgewählt ist) > > Wird hauptsächlich als Prozessdokumentation verwendet. Letzter Zeit vermehrt als Datenmanagement und Workflow, was Anwendungsbereich sehr effektiv erweitert. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.com.au/software/119097/cwa-smartprocess?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/119097/cwa-smartprocess) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Structured Data