---
description: Learn more about Gen4 Agency Management price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
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title: Gen4 Agency Management Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Insurance Software](/directory/20035/insurance-agency/software) > [Gen4 Agency Management](/software/118392/gen4-agency-management)

# Gen4 Agency Management

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> All-in-one insurance agency software solution that features customer tracking, commission management, renewals \& benefit websites, etc.
> 
> Verdict: Rated **2.4/5** by 7 users. Top-rated for **Customer Support**.

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## Overview

### Who Uses Gen4 Agency Management?

Group health/life insurance brokers \& individual medicare, medical, life and DI facilities, it is a cloud-based insurance agency software that helps track clients, policies, renewals, and commissions.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **2.4/5** | 7 Reviews |
| Ease of Use | 2.4/5 | Based on overall reviews |
| Customer Support | 2.6/5 | Based on overall reviews |
| Value for Money | 2.3/5 | Based on overall reviews |
| Features | 2.5/5 | Based on overall reviews |
| Recommendation percentage | 20% | (2/10 Likelihood to recommend) |

## About the vendor

- **Company**: Gen4 Systems
- **Founded**: 2004

## Commercial Context

- **Starting Price**: USD 195.00
- **Pricing model**: Flat Rate
- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- Claims Management
- Commission Management
- Contact Management
- Document Management
- Insurance Policy Management
- Policy Management
- Quotes/Estimates

## Category

- [Insurance Software](https://www.capterra.com.au/directory/20035/insurance-agency/software)

## Alternatives

1. [ePayPolicy](https://www.capterra.com.au/software/198072/epaypolicy) — 4.9/5 (247 reviews)
2. [Jenesis Software](https://www.capterra.com.au/software/119068/jenesis-software) — 4.7/5 (283 reviews)
3. [Applied Epic](https://www.capterra.com.au/software/70671/applied-epic) — 4.2/5 (141 reviews)
4. [Agency Matrix](https://www.capterra.com.au/software/50949/agency-matrix) — 3.7/5 (104 reviews)
5. [EZLynx](https://www.capterra.com.au/software/102928/ezlynx) — 3.7/5 (73 reviews)

## Reviews

### "Run far away, and fast" — 1.0/5

> **Chesley** | *27 April 2018* | Insurance
> 
> **Pros**: The customer service team is very quick to respond (???). Fast? Yes. Helpful? Nope. They always assume the issue is closed after one response, but you have to respond and tell them it is not closed.
> 
> **Cons**: I didn't hear their sales pitch, but whatever ease-of-use and reporting capability they talk about cannot be true. I would highly recommend that you give exact examples of the reports you need, and make them do a demo of how you would pull that report. Not only are the capabilities extremely limited (even compared to the outdated system we were using before), but their support team is condescending and usually end up saying, "Sorry, that's just how it is." Cool, guys. Thanks...

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### "Overall Review" — 5.0/5

> **Shannon** | *26 September 2019* | Insurance | Recommendation rating: 9.0/10
> 
> **Pros**: Gen4 is very user friendly. It gives us a one stop point for group policy information. The pre-built reports work well and encompass most of our reporting needs. The Outlook integration works great and is an awesome way to track histories.
> 
> **Cons**: The overall implementation went well when transitioning data from our old CRM. There is still a lot of heavy lifting when it comes to building the policies under each group. There is limited flexibility when it comes to adding customized functions.
> 
> Gen4 has been a great tool for us. It has allowed us to tie up loose ends and things more efficient.

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### "Great all in one product" — 4.0/5

> **Casey** | *30 August 2017*
> 
> **Pros**: Agency managment, ben admin and HRIS all in one integrated system instead of having to use several seperate systems.  We have used it for 9 years and it gets better every year.
> 
> **Cons**: No phone number for support, but they do respond within a few minutes.  Was initially old looking but some updates have made it a little better.

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### "Inflexible, outdated, no integrations, poor experience. Don't waste your time or money." — 1.0/5

> **Kirk** | *6 July 2017* | Insurance | Recommendation rating: 0.0/10
> 
> **Cons**: I am the owner of a brokerage and, like many brokers, have tried many employee benefits products over the years. Act, Goldmine, Microsoft Dynamics, Salesforce and Gen4. Don't be fooled by a product that is supposedly created for the employee benefit agency. Gen4 is old looking, very inflexible, and requires one employee to become a power user in order to fully utilize features. Like other small, industry focused software, Gen4 does not have many pre-built integrations with other modern apps (unlike Salesforce or Sugar CRM). Gen4 is specifically poor at communication tools. It requires multiple steps to prepare a list for a mail merge or email campaign. It is very poor with any type of customization. All in all, if you are an owner thinking about this product, save yourself some time and look elsewhere.
> 
> I wouldn't buy it again.

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### "READ THE ONE SIDED CONTRACT\!\!\!" — 3.0/5

> **Deborah** | *16 January 2019* | Insurance | Recommendation rating: 0.0/10
> 
> **Pros**: The promises to be efficient and maintain the accounting of the client billing.
The system is cumbersome, not easy to download the agency billing
Gen 4 is extremely unaccommodating
WASTE of funds over a long period of non utilization
> 
> **Cons**: My staff found it cumbersome to enter the data-
Time consuming for a small shop that uses Email to maintains client files
The contract renews annually and is all in favor of the vendor -IF you are not getting value for your investment get out at renewal or you pay the entire year to their profit and your waste.
> 
> Wanted to track client revenues -Carrier commissions- implement CRM
Staff push back due to user clunkiness

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## Links

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