--- description: Learn more about New Relic price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: New Relic Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [RMM Software](/directory/31715/remote-monitoring-and-management-software/software) > [New Relic](/software/118128/new-relic) # New Relic Canonical: https://www.capterra.com.au/software/118128/new-relic Page: 1 / 9\ Next: [Next page](https://www.capterra.com.au/software/118128/new-relic?page=2) > New Relic is an observability platform offering monitoring, debugging, and AI tools to enhance a business's technology stack. > > Verdict: Rated **4.5/5** by 201 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses New Relic? Small to large businesses in the retail, healthcare, media and entertainment, startups, nonprofit, and public sector. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 201 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: New Relic - **Founded**: 2008 ## Commercial Context - **Starting Price**: USD 10.00 - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: Sign up for free access with our perpetual free tier and 100 GB/month of data ingest included. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, China, Germany, India, Ireland, Japan, Netherlands, New Zealand, Singapore, Sweden, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Anomaly Detection - Audit Trail - Availability Testing - Bandwidth Monitoring - Baseline Manager - Collaboration Tools - Continuous Deployment - Continuous Integration - Customisable Dashboard - Dashboard - Data Security - Data Visualization - Debugging - Deployment Management - Diagnostic Tools - Drag & Drop - Event Logs - Graphical User Interface - IT Monitoring - Incident Management - Incident Reporting - Integrated Development Environment - Log Analysis - Log Collection - Multi-Language - Network Analysis - Network Monitoring - Performance Management - Performance Monitoring - Predictive Analytics - Query Analysis - Real-Time Monitoring - Reporting & Statistics - Reporting/Analytics - Resource Management - Root Cause Analysis - Search/Filter - Simple Network Management Protocol (SNMP) - Task Management - Third-Party Integrations - Threshold Alerts - Troubleshooting - Uptime Reporting - Workflow Automation - Workflow Management ... and 4 more features ## Integrations (142 total) - AWS AppSync - AWS CloudFormation - AWS CloudTrail - AWS Elastic Beanstalk - AWS Glue - AWS Identity and Access Management (IAM) - AWS IoT - AWS Lambda - AWS Personal Health Dashboard - AWS Step Functions - AlertOps - Amazon API Gateway - Amazon CloudFront - Amazon Connect - Amazon DocumentDB ... and 127 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [RMM Software](https://www.capterra.com.au/directory/31715/remote-monitoring-and-management-software/software) ## Related Categories - [Application Performance Management Tools](https://www.capterra.com.au/directory/30208/application-performance-management-software/software) - [Website Monitoring Software](https://www.capterra.com.au/directory/10021/website-monitoring/software) - [Server Management Software](https://www.capterra.com.au/directory/10019/server-management/software) - [IT, Server and Network Monitoring Tools](https://www.capterra.com.au/directory/32713/server-monitoring/software) - [ALM Software](https://www.capterra.com.au/directory/30525/application-lifecycle-management/software) ## Alternatives 1. [Site24x7](https://www.capterra.com.au/software/168192/site24x7) — 4.7/5 (382 reviews) 2. [ManageEngine OpManager](https://www.capterra.com.au/software/168854/manageengine-opmanager) — 4.6/5 (343 reviews) 3. [ManageEngine Applications Manager](https://www.capterra.com.au/software/172323/manageengine-applications-manager) — 4.6/5 (273 reviews) 4. [N-central](https://www.capterra.com.au/software/13803/n-central) — 4.2/5 (253 reviews) 5. [Datadog](https://www.capterra.com.au/software/135453/datadog-cloud-monitoring) — 4.6/5 (369 reviews) ## Reviews ### "Comprehensive Observability with a Learning Curve and Usage-Based Costs" — 4.0/5 > **Paul** | *9 September 2026* | Financial Services | Recommendation rating: 6.0/10 > > **Pros**: Provides detailed app performance monitoring that helps trace slow db queries, microservice latency, and system bottlenecks. Having logs, metrics, traces, and events aggregated into a single platform helps teams pinpoint issues during system outages without switching between multiple tools. > > **Cons**: Pricing which can lead to unexpected billing increases if logging output or telemetry volumes spike suddenly without strict data limits in place. The user interface is very dense. ----- ### "Does a very comprehensive job of monitoring." — 5.0/5 > **Ash** | *29 September 2025* | Broadcast Media | Recommendation rating: 8.0/10 > > **Pros**: Its very comprehensive with many options and senarios available for monitoring performance and speed. > > **Cons**: Some of the monitoring options are hard to setup. Some options have a higher learning curve and require more intergration into your application. > > Overall its a value and makes monitoring much easier with a wide variaty of options and metrics. I have it connected to Ops Genie as well for a full solution ----- ### "New Relic can do anything but is hard to get going with" — 4.0/5 > **Verified Reviewer** | *21 August 2025* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: New Relic is a very expansive product that can do so so much. It really can cover the capabilities of multiple other products. > > **Cons**: I found it very hard and complicated to get started without training. I found I got lost in the UI often and the terminology was confusing. It took a lot of training to figure out how to use it properly. > > I have used New Relic since 2016 but only in the last few years I set up the product and used it more extensively. ----- ### "New Relic delivers exceptional real time observability and deep full stack application monitoring" — 4.0/5 > **Estrella** | *11 August 2026* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Excellent application monitoring and web development insights boost performance and speed. Infrastructure management is clear, security controls are robust, customer support responds well, and overall value for money is solid. > > **Cons**: Telemetry volume can reduce value for money. Customer support is slow on complex issues, web development and infrastructure management need fine-tuning, security setup takes time, and complex queries slow down performance and speed monitoring. > > Over 1 year, web development monitoring and infrastructure management improved app performance and speed. Customer support is helpful, security features keep data safe, and value for money remains strong despite initial monitoring setup curves. ----- ### "good monitoring tool easy to use freindly user interface" — 4.0/5 > **Lorenzo** | *29 June 2026* | Insurance | Recommendation rating: 8.0/10 > > **Pros**: good monitoring tool that give real time notification in case of not reaching the application or the url address related to > > **Cons**: One of the main downsides of New Relic is its complexity, especially for new users. The interface can feel overwhelming, with many features that require time and experience to fully understand. Pricing is another concern, as costs can quickly increase depending on usage and data ingestion, making it less predictable for smaller teams. Additionally, setting up custom dashboards and alerts can be time‑consuming and sometimes unintuitive. While the platform is powerful, occasional performance lag and delayed data updates can also impact the overall user experience, particularly when rapid troubleshooting is needed in critical production environments. > > Overall, my experience with New Relic has been very positive. It provides a comprehensive and powerful platform for monitoring applications, infrastructure, and user experience in one place. I especially appreciate the depth of insights, real-time analytics, and customizable dashboards, which make troubleshooting and performance optimization much more efficient. The alerting system is also reliable and helps quickly identify issues before they impact users. However, it does come with a learning curve, and costs can grow as usage increases. Despite these challenges, it remains a valuable tool for maintaining visibility and control over complex systems. ----- Page: 1 / 9\ Next: [Next page](https://www.capterra.com.au/software/118128/new-relic?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/118128/new-relic) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data