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What Is GuestPoint?
GuestPoint is an easy-to-learn Accommodation Management Solution streaming every step from reservation to check-out. GuestPoint offers the flexibility of a cloud-based system with the advantages of an installed solution. Features include: easy-to-use multi-task reservation plan (tape chart), guest communication/profiling, performance tracking/reporting, PCI-compliant credit card handling, housekeeping, financials, exports, remote management, commission free online booking page, plus much more.
Who Uses GuestPoint?
Small to Medium sized accommodation properties (hotel, motel, resort, Inn & B&B) looking to manage all guest records, reservations & online presence with an easy-to-learn, and simple-to-use tool.
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Reviews of GuestPoint
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Review from Eureka Lodge and Lake Inn Ballarat
Comments: GuestPoint is functional to all sizes of accommodation businesses. easy to use but there are rooms to improve.
Pros:
easy to use and responsive support team!
Cons:
sometimes crash, Group booking and multiply room booking are hard for new receptionists. Company invoicing could not be reversed. Invoicing number are different to room account invoice number.
Good company to deal with
Comments: We have been dealing with Guest Point for 10 years and have an excellent relationship with them. It is an excellent booking system. If the software would integrate with our accounting system it would be perfect.
Pros:
The support is exceptional. If we have problems they are resolved quickly.It is stable, rarely has glitches.Reservations are easy to make, search and email invoices to guests. The invoicing process is easy. Easy to set up Accounts. The customer information retention is good. Roll over easy. The Dash Board function is excellent, this helps us manage our business. Automated email function. The way the screen is set put with tabs down one side and then a "folder (s)" with further information under Customer, Accounting and Management tabs.
Cons:
The monthly reporting does not integrate with our accounting system. This has caused us to create complicated month end processes. If the software could speak to accounting systems it would be much better.
Don't go near Guest Point unless you want double bookings
Comments: Apart from the above issues and the major fault (#1), Guest Point would of been a great PMS which I would of recommended to others. Unfortunately the update time between Guest Point and your channel manager ruins the whole system because it makes it a liability for your property. I wouldn't normally leave a bad review on a company however the fact we first mentioned this fault over 12 months again, you can never get a hold of anyone, no one ever gets back to you from their company makes it obvious their staff don't actually care and Centium Software is more focused on their Event Air software rather the Guest Point.
Pros:
Has many good features that other PMS don't have. Property dashboard is a good idea, Management Tab is relatively easy to set up although some features weren't thought out very well like the promotions feature which could of been structured better to manage contracts. Accounts Management is really good, no complaints here over the functionality of the department. Customer Management is easy to manage and access data however again not thought out very well. The reservations calendar is visually good although takes getting use to, Guest Point has many good features other PMS's don't have however also has many annoying things which make it obvious it was designed by developers rather than them seeking advice for people in the industry.
Cons:
#1 fault with Guest Point which is why I wouldn't recommend it to other operators is it is the only PMS on the market who don't update availability to your channel manager on a regular basis. Most PMS I've dealt with in the past update your availability to your online platforms every 30-60 sec, Guest Point can take up to 10-20 mins before to sends an update to your channel manager. Also it can often take up to 10-20 minutes before an online reservation appears on your booking Calendar, not good if that was you last room and someone books it over the phone before the online booking appears. On top of that, beyond 3 months out from your current date they will only update your channel manager once a day. If you take a reservation over the phone 6 months out it will often be still bookable for over 12 hours online before Guest Point send an update to your channel manager. The staff at Guest Point don't seem to care about how big of an issue that is risking their customers reputations with double bookings as I first made them aware of this fault over 12 months ago and they still have no valid answers. All I have got out of them is them blaming the channel managers however after investigating multiple PMS and Channel Managers I discovered this is not true. Despite all the good features which would actual make Guest Point a great system to recommend this one fault is the #1 reason I would warn people away from Guest Point unless you like double bookings. #2 Support - Support if often difficult to get a hold of. Most modern systems have an online support portal to communicate through however with Guest Point you have to phone first. The majority of the time you get a hold of someone in their admin which can't help with an issue but schedules a ticket where a support team member will call back. Typically it takes a few hours before anyone contacts you. #3 Customer Tab - Gathering, storing and accessing guest information is great however customer/ individual records can't be linked to a company. When your making a booking it would of been great when you select said company that a list of all the employees or individuals in that company appear. This just makes it awkward when a regular books and you can't remember his name and or the company name so a feature like this would of been nice. #4 Reservations - Reservations are pretty simple to make however again their are a number of things the developers didn't think through properly. For example if your on the phone with a travel agent who wants you to book 4 rooms. You could book all 4 rooms at the same time however if they have different Purchase Orders you have to do them individually and then you don't have a record of which reservations are associated with each other. Also, you can't link reservations after they have been made, if you want them to be linked then you have to delete the reservations and start again which is just annoying.
Very Happy Customer
Comments:
Changed to reconline. [sensitive content hidden]
was very patient with us when trying to change over from resonline to reconline. Good work [sensitive content hidden]
. Thanks for helping us out.
Pros:
Very easy to use. All information when collected can be brought back up very quickly and search buttons are extremely useful.
Cons:
I don't use bulk entry but when needed to block out a room, I have to change the price everytime I go back in there to update daily.
A must Software to use for your Hospitality business
Comments: Would highly recommend Guestpoint and the team
Pros:
Guestpoint is so easy to understand and use. No matter how busy it is daily here in Reception/Reservations Guestpoint makes my days work run so smoothly. If I run into trouble or have a question the response from the team is so efficient and always so helpful, nothing is to much trouble.
Cons:
I cannot think of anything right now. All is wonderful Thank you
