
Who Uses OneDesk?
Small and mid-sized businesses as well as departments at large enterprises use OneDesk. OneDesk is frequently used by project managers, customer service managers, IT, help desk.
What Is OneDesk?
OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place.
Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
OneDesk Details
OneDesk
http://www.onedesk.com
Founded 2008











OneDesk pricing overview
See pricing plansOneDesk does not have a free version but does offer a free trial. OneDesk paid version starts at USD 9.00/month.
Starting Price
USD 9.00/month See pricing details
Pricing Details
Plans start at $9/user/month.
Free Version
No
Free Trial
Yes, get a free trial
OneDesk deployment and support
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat
Deployment
- Cloud, SaaS, Web-based
- Mac (Desktop)
- Windows (Desktop)
- Linux (Desktop)
- Android (Mobile)
- iPhone (Mobile)
Training
- Live Online
- Webinars
- Documentation
- Videos
OneDesk Features
Help Desk Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Automated Routing
- CRM
- Call Center Management
- Chat/Messaging
- Client Portal
- Customer Database
- Customer History
- Customisable Branding
- Customisable Forms
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Document Storage
- Email Management
- Email Templates
- Feedback Management
- Help Desk Management
- IT Asset Management
- Interaction Tracking
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Macros/Templated Responses
- Monitoring
- Multi-Channel Communication
- Network Monitoring
- Performance Metrics
- Prioritization
- Real Time Notifications
- Real-Time Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Third Party Integrations
- Ticket Management
- Workflow Configuration
- Workflow Management
Product Roadmap Software
- @mentions
- API
- Activity Dashboard
- Activity Tracking
- Agile Methodologies
- Alerts/Notifications
- Assignment Management
- Calendar Management
- Charting
- Collaboration Tools
- Commenting / Notes
- Customizable Fields
- Data Import/Export
- Deadline Management
- Drag & Drop
- File Management
- Gantt/Timeline View
- Guest Access
- Idea Management
- Ideation / Crowdsourcing
- Milestone Tracking
- Multiple Projects
- Planning Tools
- Prioritization
- Progress Tracking
- Project Planning
- Project Templates
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Real Time Data
- Real Time Notifications
- Real-time Updates
- Reporting & Statistics
- Reporting/Analytics
- Requirements Management
- Resource Management
- Single Sign On
- Status Tracking
- Tagging
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Template Management
- Third Party Integrations
- Timeline Management
- Visualization
- Workflow Management
Project Management Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agile Methodologies
- Alerts/Notifications
- Billing & Invoicing
- Budget Management
- Calendar Management
- Client Portal
- Collaboration Tools
- Commenting / Notes
- Cost-to-Completion Tracking
- Customizable Templates
- Document Management
- Document Storage
- Drag & Drop
- File Sharing
- Gantt/Timeline View
- Idea Management
- Issue Management
- Kanban Board
- Milestone Tracking
- Multiple Projects
- Percent-Complete Tracking
- Portfolio Management
- Prioritization
- Progress Tracking
- Project Planning
- Project Planning/Scheduling
- Project Templates
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Real-time Updates
- Reporting & Statistics
- Reporting/Project Tracking
- Resource Management
- Risk Management
- Status Tracking
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Testing/QA Management
- Third Party Integrations
- Time & Expense Tracking
- Traditional Methodologies
- Workflow Management
Project Portfolio Management Software
- API
- Activity Dashboard
- Activity Tracking
- Assignment Management
- Budgeting/Forecasting
- Calendar Management
- Change Management
- Charting
- Collaboration Tools
- Commenting / Notes
- Customizable Fields
- Customizable Reports
- Dashboard
- Data Visualization
- Deadline Management
- Document Management
- Drag & Drop
- Gantt/Timeline View
- Milestone Tracking
- Monitoring
- Multiple Projects
- Planning Tools
- Portfolio Management
- Prioritization
- Progress Reports
- Progress Tracking
- Project Planning
- Project Templates
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Real Time Data
- Real Time Reporting
- Real-time Updates
- Reporting & Statistics
- Reporting/Analytics
- Requirements Management
- Resource Allocation & Planning
- Resource Management
- Risk Management
- Status Tracking
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Third Party Integrations
- Time & Expense Tracking
- Timesheet Management
- Workflow Management
Review Management Software
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- CRM
- Campaign Management
- Chat/Messaging
- Commenting / Notes
- Communication Management
- Customer Experience Management
- Customisable Branding
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Email Invitations & Reminders
- Email Management
- Engagement Analytics
- Feedback Management
- Monitoring
- Multi-Channel Campaigns
- Multi-Language
- Multi-Location
- Negative Feedback Management
- Performance Metrics
- Purchasing & Receiving
- Ratings / Reviews
- Real Time Analytics
- Real Time Data
- Real Time Notifications
- Reminders
- Reporting & Statistics
- Response Management
- Review Badge Management
- Review Monitoring
- Review Notification
- Review Request
- SEO Management
- SMS Messaging
- Sentiment Analysis
- Social Media Integration
- Social Promotion
- Social Sharing
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Third Party Integrations
- Visual Analytics
- Website Integration
- Widgets
OneDesk Alternatives
More OneDesk alternativesOneDesk Reviews
Read all reviewsOverall rating
Average score
Bobby K.
-
Overall Rating4 /5
-
Ease of Use3 /5
-
Features & Functionality4 /5
-
Customer Support4 /5
-
Value for Money4 /5
-
Likelihood to RecommendUnrated
- Reviewer Source
- Source: GetApp
- Reviewed on 08/05/2017
- Reviewer Source
- Source: GetApp
- Reviewed on 08/05/2017
Rakesh S.
-
Overall Rating4 /5
-
Ease of UseUnrated
-
Features & FunctionalityUnrated
-
Customer SupportUnrated
-
Value for MoneyUnrated
-
Likelihood to RecommendUnrated
- Reviewer Source
- Source: GetApp
- Reviewed on 04/05/2011
"Good solution to combine voice of the customer with product management"
Comments: It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at http://www.getapp.com/blog/product-management-software-review-listening-to-your-customer-through-featureset/
Pros: For a first-time user of the product, I thought support was excellent
- Reviewer Source
- Source: GetApp
- Reviewed on 04/05/2011