Who Uses OneDesk?

Small and mid-sized businesses as well as departments at large enterprises use OneDesk. OneDesk is frequently used by project managers, customer service managers, IT, help desk.

What Is OneDesk?

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place.

Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

OneDesk Details

OneDesk

http://www.onedesk.com

Founded 2008

OneDesk Cost Overview

OneDesk does not have a free version but does offer a free trial. OneDesk paid version starts at USD 30.00/month.

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Starting Price

USD 30.00/month
See pricing details

Pricing Details

5-user plan - $30/m or $300/y 10-user plan - $50/m or $500/y

Free Version

No

Free Trial

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Live Online

Webinars

Documentation

Support

Business Hours

Online

OneDesk Features

  • Alerts / Escalation
  • Automated Routing
  • Call Center Management
  • Customisable Branding
  • Document Storage
  • Email Integration
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Ticket Management
  • Workflow Configuration

View full list of Help Desk Software

  • Agile Methodologies
  • Budget Management
  • Client Portal
  • Collaboration Tools
  • Cost-to-Completion Tracking
  • Customizable Templates
  • Gantt Charts
  • Idea Management
  • Kanban Board
  • Milestone Tracking
  • Portfolio Management
  • Resource Management
  • Time & Expense Tracking
  • Traditional Methodologies

View full list of Project Management Software

  • Budgeting
  • Change Management
  • Collaboration
  • Dashboard
  • Milestone Tracking
  • Portfolio Management
  • Project Planning
  • Reporting/Analytics
  • Requirements Management
  • Resource Management
  • Task Management
  • Time & Expense Tracking

View full list of Project Portfolio Management Software

OneDesk Alternatives

More OneDesk alternatives

OneDesk Reviews

Showing 2 of 2 reviews

Overall
4/5
Ease of Use
3/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Bobby K.
Statistical Data Analyst
Government Administration, 51-200 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4/5
  • Ease of Use
    3/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 08/05/2017
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 08/05/2017
Rakesh S.
  • Overall Rating
    4/5
  • Ease of Use
    Unrated
  • Features & Functionality
    Unrated
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 04/05/2011

"Good solution to combine voice of the customer with product management"

Comments: It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at http://www.getapp.com/blog/product-management-software-review-listening-to-your-customer-through-featureset/

Pros: For a first-time user of the product, I thought support was excellent

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 04/05/2011