Who Uses OneDesk?
Small and mid-sized businesses as well as departments at large enterprises use OneDesk. OneDesk is frequently used by project managers, customer service managers, IT, help desk.
What Is OneDesk?
OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place.
Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
OneDesk Details
OneDesk
http://www.onedesk.com
Founded 2008
OneDesk pricing overview
See pricing plansOneDesk does not have a free version but does offer a free trial. OneDesk paid version starts at USD 30.00/month.
Starting Price
USD 30.00/month See pricing details
Pricing Details
5-user plan - $30/m or $300/y 10-user plan - $50/m or $500/y
Free Version
No
Free Trial
Yes, get a free trial
OneDesk deployment and support
Support
- Business Hours
- Online
Deployment
- Cloud, SaaS, Web
- Mobile - iOS Native
- Mobile - Android Native
Training
- Live Online
- Webinars
- Documentation
OneDesk Features
Help Desk Software
- Alerts / Escalation
- Automated Routing
- Call Center Management
- Customisable Branding
- Document Storage
- Email Integration
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Network Monitoring
- Real-time Chat
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Ticket Management
- Workflow Configuration
Project Management Software
- Agile Methodologies
- Budget Management
- Client Portal
- Collaboration Tools
- Cost-to-Completion Tracking
- Customizable Templates
- Gantt Charts
- Idea Management
- Kanban Board
- Milestone Tracking
- Portfolio Management
- Resource Management
- Time & Expense Tracking
- Traditional Methodologies
Project Portfolio Management Software
- Budgeting
- Change Management
- Collaboration
- Dashboard
- Milestone Tracking
- Portfolio Management
- Project Planning
- Reporting/Analytics
- Requirements Management
- Resource Management
- Task Management
- Time & Expense Tracking
OneDesk Alternatives
More OneDesk alternatives
OneDesk Reviews
Read all reviewsOverall rating
Average score
Bobby K.
-
Overall Rating4 /5
-
Ease of Use3 /5
-
Features & Functionality4 /5
-
Customer Support4 /5
-
Value for Money4 /5
-
Likelihood to RecommendUnrated
- Reviewer Source
- Source: GetApp
- Reviewed on 08/05/2017
- Reviewer Source
- Source: GetApp
- Reviewed on 08/05/2017
Rakesh S.
-
Overall Rating4 /5
-
Ease of UseUnrated
-
Features & FunctionalityUnrated
-
Customer SupportUnrated
-
Value for MoneyUnrated
-
Likelihood to RecommendUnrated
- Reviewer Source
- Source: GetApp
- Reviewed on 04/05/2011
"Good solution to combine voice of the customer with product management"
Comments: It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at http://www.getapp.com/blog/product-management-software-review-listening-to-your-customer-through-featureset/
Pros: For a first-time user of the product, I thought support was excellent
- Reviewer Source
- Source: GetApp
- Reviewed on 04/05/2011
