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What Is AdvancedMD EHR?

AdvancedMD EHR/EMR: Practice from anywhere. Run your entire practice from a single program, a single database and a single login. Seamless integration of your clinical & business technologies helps your staff chart, manage tasks, compare data & report for Meaningful Use or MACRA with ease. Our mobile IOS apps means you and your staff are never out of touch with your practice. Improve your physician/patient workflow with AdvancedEHR. Healthier practice = healthier patients.

Who Uses AdvancedMD EHR?

Physicians, physician executives, clinical managers, practice managers, office managers, office administrators, healthcare executives, nurse practitioners, physician assistants

AdvancedMD EHR Software - AdvancedEHR
AdvancedMD EHR Software - HealthWatcher
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Reviews of AdvancedMD EHR

Average score

Overall
3.6
Ease of Use
3.5
Customer Service
3.4
Features
3.6
Value for Money
3.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Vishal
Vishal
Senior AR Executive in India
Verified LinkedIn User
Hospital & Health Care, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

AdvancedMD is good

5.0 2 years ago

Comments: Overall it was good experience by using AdvancedMD and I recommend it to others as well.

Pros:

Working in AdvancedMD is good and it's user friendly.

Cons:

Sometimes there is glitch. Software becomes slow for 5 minutes. Again it will be back to normal.

Erica
Director, HR and Administration in US
Hospital & Health Care, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Solid System

4.0 8 months ago

Comments: Overall, AdvancedMD is a solid software. They have a ways to go to catch up with current end user expectations to make the experience better, but they are dedicated to making enhancements.

Pros:

AdvancedMD's ability to customize your templates is very good. You don't have to submit changes you'd like to implement to their development team to get them done; with the right permissions you're able to go in and make any changes you need to and they are available immediately. It does however take quite a bit of practice and patience to learn how to fully customize word merge templates. Their customer service is pretty helpful and readily available. Some of the customer service reps are really dedicated to finding solutions and are willing to try any and everything to help you find it, while others are not. Their account managers are really helpful and truly do advocate for what's best for their customers.

Cons:

As much as AdvancedMD is dedicated to enhancing their system, there are still some features that either need enhancing or don't exist, which for where we are in technology, could leave AdvancedMD lacking. For one, there isn't any marketing or referral data tracking in their Analytics feature. The customer survey isn't customizeable. Some essential features for telehealth are not there, for example an ask to mute feature. The connectivity for the telehealth feature could be better as well - we have lots of issues with patients and providers connecting to and maintaining their signal. If you don't have EDI agreements for electronic remittance, posting insurance payments is a very slow and tedious process with long wait times to navigate between fields. The online scheduling isn't truly integrated into their scheduling system. You have to create blocks and holds in order to populate the provider availability instead of it being able to see what's available based on the appointments that are already scheduled.

AdvancedMD Response

7 months ago

Thank you so much for taking the time to submit this review. We are submitting your enhancement suggestions to be reviewed by our product team.

Cassie
Patient Services Manager in US
Medical Practice, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

Very disappointed in implementation, training and customer service

2.0 last year

Comments: I feel like I would have issues with any system, we cannot expect perfection, so overall it's not terrible. Honestly the most baffling part is the incompetency of the support and tech team. When things go awry, that is the point of a support team. We have been using AdvancedMD for about 8 months, I know more about the system than a majority of the people I have spoken to in the support department. If you choose this system, just know you will need someone very intuitive and willing to be a problem solver without the help of AMD.

Pros:

Basically everything our sales guy promised us we got, great price, features that we knew we needed are available. (switched from paper charting, so went in completely blind).

Cons:

Their customer service is by far my least favorite part. The implementation team was terrible and barely trained us, anything I understand about the system is because I figured it out myself through hours of trial & error/google searches/etc. Nearly every question or system issue we have had has been left unanswered, and almost any time I've reached out to support I can tell they have no idea what I am even asking. - You have to understand coding to make a simple note template. - The notes OFTEN have internal issues that change the note AFTER its signed.- There is no admin level that allows editing of a signed note...even when its a SYSTEM error and not user error. - Reporting is a MESS and very unorganized and difficult to figure out. You have to pay extra to get another level of reporting for BASIC information.- Things glitch all the time, support never knows why.- Even though it is a

Thomas
Physician-owner in US
Medical Practice, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

AdvancedMD is an excellent well integrated PM/EMR

5.0 4 months ago

Comments: I have been happy with Advanced MD and it helps me run my solo medical practice efficiently.

Pros:

I have been using AdvanceMD for 6 years now. It is well integrated and has all of the software that I need in running my solo medical practice. It contains PM, Reporting, Messaging, Faxing, Patient Portal, EMR and E-prescribing. It is very customizable.

Cons:

It comes with a library of templates for the EMR but creating your own from scratch can be time consuming. Creating output of finished notes for these templates can also be difficult, but once it is set up it continues to work well.

Michael
Owner in US
Computer Software, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Alternatives Considered:

New User for multiple clinics

4.0 6 months ago

Comments: We have installed this for a number of clinics in the last several months with more to come. After the normal hurdles at the start we are starting to really fly and our clients are very happy.

Pros:

Without question the people and support from the company. The software is very good as well but without the backend support is just another piece of softare.

Cons:

A little confusing learning the AdvancedMD language. Differences in terminology was a short term stumbling block. Once that was cleared up all is great.

AdvancedMD Response

6 months ago

Thank you so much for taking the time to leave the review.