---
description: Learn more about FeedbackNow price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: FeedbackNow Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [FeedbackNow](/software/1143997/FeedbackNow)

# FeedbackNow

Canonical: https://www.capterra.com.au/software/1143997/FeedbackNow

> Real-time feedback and predictive analytics that help organizations improve customer experience and operational performance.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses FeedbackNow?

Airports, hospitals, retailers, hospitality, attractions, transportation providers, and other multi-location organizations focused on customer experience and operations.

## About the vendor

- **Company**: Forrester
- **Location**: Cambridge, US
- **Founded**: 1983

## Commercial Context

- **Pricing model**: Other
- **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop)
- **Supported Languages**: Arabic, English, French, German, Italian, Spanish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- Dashboard
- Data Visualization
- Feedback Management
- Multi-Channel Data Collection
- Negative Feedback Management
- Surveys & Feedback

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Customer Experience Software](https://www.capterra.com.au/directory/30671/customer-experience/software)

## Alternatives

1. [Zoho CRM](https://www.capterra.com.au/software/155928/zoho-crm) — 4.3/5 (7007 reviews)
2. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4094 reviews)
3. [livepro](https://www.capterra.com.au/software/165150/livepro) — 4.8/5 (183 reviews)
4. [Marvin](https://www.capterra.com.au/software/1032196/marvin) — 4.8/5 (13 reviews)
5. [SurveyMonkey](https://www.capterra.com.au/software/32728/surveymonkey) — 4.6/5 (10515 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/1143997/FeedbackNow)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10090083/FeedbackNow/> |
| en-AE | <https://www.capterra.ae/software/1143997/FeedbackNow> |
| en-AU | <https://www.capterra.com.au/software/1143997/FeedbackNow> |
| en-CA | <https://www.capterra.ca/software/1143997/FeedbackNow> |
| en-GB | <https://www.capterra.co.uk/software/1143997/FeedbackNow> |
| en-IE | <https://www.capterra.ie/software/1143997/FeedbackNow> |
| en-IL | <https://www.capterra.co.il/software/1143997/FeedbackNow> |
| en-IN | <https://www.capterra.in/software/1143997/FeedbackNow> |
| en-NZ | <https://www.capterra.co.nz/software/1143997/FeedbackNow> |
| en-SG | <https://www.capterra.com.sg/software/1143997/FeedbackNow> |
| en-ZA | <https://www.capterra.co.za/software/1143997/FeedbackNow> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Capterra Australia helps millions of people find the best business software with user reviews, ratings and price comparisons.","email":"info@capterra.com.au","url":"https://www.capterra.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.com.au/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/Capterra","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCjRCDmEibpHwyX3m2b3y80w"]},{"name":"FeedbackNow","description":"FeedbackNow is a real-time experience intelligence platform that helps organizations capture, analyze, and act on customer, patient, and traveler feedback as it happens.\n\nThe platform combines physical and digital feedback collection with real-time dashboards, alerts, analytics, and AI-powered predictive insights. Organizations can identify emerging issues, understand trends across locations and touchpoints, and give frontline teams the information they need to respond quickly.\n\nFeedbackNow supports large, multi-location organizations across airports, healthcare, retail, hospitality, attractions, and other high-traffic environments. Its solutions include Smiley Buttons, FlexBox, digital feedback channels, people counters, noise sensors, real-time reporting, benchmarking, and predictive analytics","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/502a9a99-bdf6-490d-ab0f-71fa293aa151.jpeg","url":"https://www.capterra.com.au/software/1143997/FeedbackNow","@id":"https://www.capterra.com.au/software/1143997/FeedbackNow#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"applicationCategory":"BusinessApplication","operatingSystem":"Cloud, Apple, Windows"},{"@id":"https://www.capterra.com.au/software/1143997/FeedbackNow#faqs","@type":"FAQPage","mainEntity":[{"name":"What Is FeedbackNow?","@type":"Question","acceptedAnswer":{"text":"FeedbackNow is a real-time experience intelligence platform that helps organizations capture, analyze, and act on customer, patient, and traveler feedback as it happens.The platform combines physical and digital feedback collection with real-time dashboards, alerts, analytics, and AI-powered predictive insights. Organizations can identify emerging issues, understand trends across locations and touchpoints, and give frontline teams the information they need to respond quickly.FeedbackNow supports large, multi-location organizations across airports, healthcare, retail, hospitality, attractions, and other high-traffic environments. Its solutions include Smiley Buttons, FlexBox, digital feedback channels, people counters, noise sensors, real-time reporting, benchmarking, and predictive analytics","@type":"Answer"}},{"name":"Who Uses FeedbackNow?","@type":"Question","acceptedAnswer":{"text":"Airports, hospitals, retailers, hospitality, attractions, transportation providers, and other multi-location organizations focused on customer experience and operations.","@type":"Answer"}}]},{"@id":"https://www.capterra.com.au/software/1143997/FeedbackNow#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Experience Software","position":2,"item":"/directory/30671/customer-experience/software","@type":"ListItem"},{"name":"FeedbackNow","position":3,"item":"/software/1143997/FeedbackNow","@type":"ListItem"}]}]}
</script>