15 years helping Australian businesses
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What Is ClickTale?

Customer experience analytics platform that helps businesses of all sizes track visitors' browsing behavior, attributes and more using advanced filtering, segmentation, heat maps and other tools.

Who Uses ClickTale?

Cloud-based customer experience analytics platform that helps businesses of all sizes track visitors' browsing behavior, interactions, attributes, traffic sources, target segments & more.

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Reviews of ClickTale

Average score

Overall
4.1
Ease of Use
3.8
Customer Service
4.0
Features
4.3
Value for Money
3.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
44%
4
33%
3
11%
2
11%
foster
foster
Marketing manager in Ghana
Verified LinkedIn User
Accounting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Clicktale Review

5.0 2 years ago

Comments: Clicktale has comprehensive page reports and very easy to implement. It pinpoints conversion leakages on my landing pages

Pros:

Clicktale records and analyze my prospects in real time and gives me feedback on how they are interacting with my marketing sales funnel. It's easy to install with a unique value proposition with an insane granular data analysis. Clicktale has video recording of my clients entire session on my website

Cons:

Tracking tags slows down my entire website. Watching one recording after the other is time consuming.

Joel
Joel
CEO/Founder in US
Management Consulting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Expensive, but worth it!

5.0 5 years ago

Comments: We used ClickTale to see how our web site users were interacting with our content and all I can say is wow! Seeing how they were moving around the site, what they were clicking on was so valuable to us. We were able to make a few small tweaks and see big results in our revenue. They are a bit expensive compared to other solutions, but they are worth every penny if you are serious about getting the most out of your web site visitors.

Pros:

- Outstanding information for your web site analytics - Session replays and seeing what users do/click on is invaluable information - Tons of reports and data that you can filter through to get a great understanding of your customers

Cons:

- Can be cost prohibitive for most small businesses

Erin
Principal Designer in US
Used the Software for: 6-12 months
Reviewer Source

Not the greatest

3.0 6 years ago

Pros:

The concept behind the software sounds great! Being able to see all how people interact with your website from screen recordings, heat maps, etc... but in reality it never really worked that well for my company. The one good thing the company did was provide on-site training for the product. However, even after the training it felt it was super hard to use.

Cons:

We have a large, multinational corporation with users from around the globe in multiple languages and currencies. Our codebase is more than 20 years old and our product is very complex. Because of this, our subscription never really got set up so well that I found any use for the software. It seemed like something was always going wrong, no screen recordings were available, etc... every time I sat down to try to find something it was hard to figure out where to go and what to click on. The usability really needed a serious improvement. In the end, we cancelled our subscription as the money we were paying and the use we got out of it didn't make sense. I would not recommend it unless you have a very simple product with a new codebase.

Olga
Marketing Manager in Ukraine
Used the Software for: 1+ year
Reviewer Source

Great user attention tool

5.0 6 years ago

Pros:

Easy to implement - only with a script to the site - this software allows to see the Attention, Scroll reach, mouse movements, and even allows you to record a video of customers behaviour on your webpage. Great for enterprise use as they tailler the package and pricing to your needs

Cons:

Sometimes can be slow or buggy in loading - user must be web savvy to be able to navigate and understand it.

Andrew
SEO Manager in US
Computer Hardware, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Great Insights on Visitor Behavior and Use on Your Website

4.0 4 years ago

Comments: My organization was able to gain invaluable visitor insight from ClickTale. We saw the ROI very quickly. However, every organization's situation is different, so the cost-benefit analysis needs to be done on a case-by-case basis.

Pros:

Clicktale offers a peek into how visitors consume and navigate your site. Metrics like scroll reach, mouse movements, etc. allow you to actually see first-hand what the visitor journey looks like; this type of information can be invaluable and we never experienced this level of granularity prior to ClickTale.

Cons:

Though it is feature-packed, ClickTale is quite costly. For the right organizations, it is invaluable, but for some companies, the ROI is not there.