ShopKeep

by ShopKeep By Lightspeed

Who Uses ShopKeep?

Small to medium-sized retail, quick-service, full-service restaurants, and bars in the United States.

What Is ShopKeep?

ShopKeep By Lightspeed gives independent businesses the power to sell in store and online, take payments, and manage their day-to-day operations. Businesses use ShopKeep By Lightspeed to manage their inventory and employees, build an eCommerce store, send invoices, access real-time sales reports, and more: all from one seamless, intuitive platform. Our products, services, and award-winning retail analytics and customer care have helped small businesses grow for over a decade.

ShopKeep Details

ShopKeep By Lightspeed

https://www.shopkeep.com

Founded 2008

ShopKeep video
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ShopKeep pricing overview

ShopKeep has a free version and does not offer a free trial.


Free Version

Yes

Free Trial

No

ShopKeep deployment and support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

Deployment

  • Cloud, SaaS, Web
  • Mobile - iOS Native

Training

  • Live Online
  • Webinars

ShopKeep Features

  • Accounting Management
  • Customer Management
  • Inventory Management
  • Labor Cost Calculator
  • Nutrition & Ingredient Labels
  • Nutrition Analysis
  • Production Management
  • Recipe/Formula Costing
  • Recipe/Formula Management
  • Sales History
  • Sales Management

View full list of Bakery Software

  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • Electronic Signature
  • Gift Card Management
  • Loyalty Program
  • Multi-Location
  • Restaurant POS
  • Retail POS
  • Returns Management
  • eCommerce Integration

View full list of POS Systems

  • ACH Payment Processing
  • Billing & Invoicing
  • Cryptocurrency Processing
  • Data Security
  • Debit/Credit Card Processing
  • Electronic Signature
  • In-Person Payments
  • Mobile Payments
  • Multiple Payment Gateways
  • Online payment processing
  • PCI Compliance
  • POS Integration
  • Payment Fraud Prevention
  • Payment Processing
  • Payment Processing Services Integration
  • Recurring Billing
  • Reporting/Analytics

View full list of Payment Processing Software

  • CRM
  • Commission Management
  • Email Marketing
  • Employee Management
  • Loyalty Program
  • Mail Order
  • Merchandise Management
  • Multi-Location
  • Order Management
  • Purchase Order Management
  • Reporting/Analytics
  • Returns Management
  • eCommerce

View full list of Retail Management Software

  • Barcode Scanning
  • Commission Management
  • Discount Management
  • Gift Card Management
  • Inventory Management
  • Loyalty Program Support
  • Pricing Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen
  • eCommerce

View full list of Retail POS Systems

  • Bar POS
  • Barcode Scanning
  • Commission Management
  • Discount Management
  • Gift Card Management
  • Inventory Management
  • Loyalty Program Support
  • Pricing Management
  • Restaurant POS
  • Returns Tracking
  • Sales Tracking
  • User Access Permissions
  • eCommerce

View full list of iPad POS Software

ShopKeep Alternatives

More ShopKeep alternatives

ShopKeep Reviews

Read all reviews

Overall rating

4.2/5

Average score

Ease of Use 4.4
Customer Service 4.2
Features 4
Value for Money 4

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Angie F.
Owner
Retail, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 28/06/2019

"Puts Square to shame"

Comments: Anytime I have had any issue or problem, customer service has been the best in helping me work threw it (computer illiterate remember) plus they always have options for me to make changes that potentially make it easier on my end, or sometimes even cheaper.

Pros: I like the fact that it is a lot more detailed in the inventory set up because it allows you to actually separate you retail store into sections where square did not allowing check out to be easier and faster if you are having issues with or do not use UPC/SCU coding. I also like the fact that you can enter your inventory purchases which automatically adds it to your inventory counts and then you can enter your payout/paying for such accounts

Cons: The inventory entry durning initial setup. Because I am computer illiterate, I am still struggling to get it set up correctly and you do not have the option to go in and erase everything to start over.

  • Reviewer Source 
  • Reviewed on 28/06/2019
Denise K.
Owner
Retail, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 05/11/2019

"Review of ShopKeep"

Comments: I went from a complex system that I purchased for over $100,000 to ShopKeep. What a joy to have a system that is so easy to use and not time consuming to do the task at hand. Yet it provides so much information to know exactly where your company stands. Love everything about ShopKeep.

Pros: My favorite thing about ShopKeep is That it can give you so much information about your numbers yet it is so easy to operate.

Cons: I know this sounds crazy but I really don't have any negatives with this system.

  • Reviewer Source 
  • Reviewed on 05/11/2019
Alan A.
Owner
Restaurants, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 09/12/2020

"Excellent business responsive company"

Comments: Excellent customer service, easy to access them for help, always available 24/7

Pros: Relable, easy to develop and use, great tech and customer service response.

Cons: Initial card reader would not work on Gift Cards - had to upgrade to another card reader

  • Reviewer Source 
  • Reviewed on 09/12/2020
Kevin S.
Owner
Printing, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    1 /5
  • Ease of Use
    1 /5
  • Features & Functionality
    1 /5
  • Customer Support
    1 /5
  • Value for Money
    1 /5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 18/05/2017

"SALES TAX NIGHTMARE!"

Comments: We learned to be very careful, software isn't perfect and Shopkeep fail miserably.

Pros: Calculated sales tax correctly until latest update.
Price just changed to $69 a month which is a scam to charge for crazy sales tax errors

Cons: DO NOT USE SHOPKEEP They have a new update to the sales tax calculations. We are a print shop and sell
.10 copies and .05 cents special paper. I rang up 500 color copies @.20 total is $100
State sales tax is 8.25%
Most people could add the sales tax in their head for this amount.....Total should be $108.25
Well guess what good ol Shopkeep says on the iPad???
$110
How can you charge a customer $110 on a $100 taxable sale at 8.25?
That is illegal to over charge a customer on sales tax.
Shopkeeps response is the engineers set up the sales tax to calc on each line item. So that means .02 cents tax which is rounded up. 500 x .02 is $10. Because Shopkeep fails to program the software better I just overcharged customer $1.75 Shopkeep has the worst customer service. They have no management and when I called to ask how to fix sales tax, they sent me to someone named Craig to cancel service. 3 days after cancelling service they will lock you out of the back office. Shopkeep is the biggest scam to the customer ever. I set up Square account and it adds sales tax perfectly. If Shopkeep can't figure out how to calculate sales tax - why would any business use them? I suggest every business should ring up a bunch of sample orders and watch the sales tax go wildly off. The poor CEO of Shopkeep is going to get canned fast if he allows sales tax errors system wide. Fix your sales tax Shopkeep!

Vendor Response

by ShopKeep on 02/06/2017

Hi Kevin,

I'm on the Product team at ShopKeep and saw your feedback related to how we calculate tax. I wanted to provide a response so that you understood our stance and why this an improvement.

We've progressed from calculating tax on the subtotal to the more modern per-unit tax calculation which provides better accuracy. This is the recommendation of the Streamlined Sales Tax (SST) governing board's recommendation, which is the body that assists states to administer a simpler and more uniform sales and use tax system. The SST also states that both methods of tax accounting are acceptable, even though per-unit is preferred, as long as practiced consistently.

I hope that helps. We very much appreciate the feedback.

Best,
Hank

  • Reviewer Source 
  • Reviewed on 18/05/2017
Tracy H.
Owner
Consumer Services, Self Employed
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 12/11/2020

"Great Apple POS"

Comments: Overall experience with shopkeep is positive after switching from another POS system for small Business.

Pros: Great Apple iPad Pos system
Shopkeep is ideal for small businesses that have a storefront and small to medium items to sell.
It works quickly with less glitches than many other small business POS solutions.
Keeps tabs on inventory, hours, customer emails and can be quickly linked to Quickbooks for accurate tax accounting.
After having tried several POS systems for mine and my husband's small businesses over the years-this one is the most effective.
I really like the inventory setup. It can be customized and is colorful so you can quickly pick items for sale for smooth transactions. It also allows for easy reordering of inventory when items are almost out of stock. A big plus is that it takes major credit cards without huge extra transaction fees.

Cons: The only downside is cost as the software, apple phones and tablets can be expensive if just starting up.

  • Reviewer Source 
  • Reviewed on 12/11/2020