ShopKeep

Who Uses ShopKeep?

Small to medium-sized retail, quick-service, full-service restaurants, and bars in the United States.

What Is ShopKeep?

ShopKeep gives tens of thousands of independent businesses the power to sell in store and online, take payments, and manage their day-to-day operations. Businesses use ShopKeep to manage their inventory and employees, build an eCommerce store, send invoices, access real-time sales reports, and more: all from one seamless, intuitive platform. Our products, services, and award-winning retail analytics and customer care have helped small businesses grow for over a decade.

ShopKeep Details

ShopKeep

https://www.shopkeep.com

Founded 2008

ShopKeep video
Play
-thumb
-thumb
-thumb
-thumb

ShopKeep pricing overview

ShopKeep has a free version and does not offer a free trial.


Free Version

Yes

Free Trial

No

ShopKeep deployment and support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

Deployment

  • Cloud, SaaS, Web
  • Mobile - iOS Native

Training

  • Live Online
  • Webinars

ShopKeep Features

  • Accounting Management
  • Customer Management
  • Inventory Management
  • Labor Cost Calculator
  • Nutrition & Ingredient Labels
  • Nutrition Analysis
  • Production Management
  • Recipe/Formula Costing
  • Recipe/Formula Management
  • Sales History
  • Sales Management

View full list of Bakery Software

  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • Electronic Signature
  • Gift Card Management
  • Loyalty Program
  • Multi-Location
  • Restaurant POS
  • Retail POS
  • Returns Management
  • eCommerce Integration

View full list of POS Systems

  • ACH Payment Processing
  • Billing & Invoicing
  • Cryptocurrency Processing
  • Data Security
  • Debit/Credit Card Processing
  • Electronic Signature
  • In-Person Payments
  • Mobile Payments
  • Multiple Payment Gateways
  • Online payment processing
  • PCI Compliance
  • POS Integration
  • Payment Fraud Prevention
  • Payment Processing
  • Payment Processing Services Integration
  • Recurring Billing
  • Reporting/Analytics

View full list of Payment Processing Software

  • CRM
  • Commission Management
  • Email Marketing
  • Employee Management
  • Loyalty Program
  • Mail Order
  • Merchandise Management
  • Multi-Location
  • Order Management
  • Purchase Order Management
  • Reporting/Analytics
  • Returns Management
  • eCommerce

View full list of Retail Management Software

  • Barcode Scanning
  • Commission Management
  • Discount Management
  • Gift Card Management
  • Inventory Management
  • Loyalty Program Support
  • Pricing Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen
  • eCommerce

View full list of Retail POS Systems

  • Bar POS
  • Barcode Scanning
  • Commission Management
  • Discount Management
  • Gift Card Management
  • Inventory Management
  • Loyalty Program Support
  • Pricing Management
  • Restaurant POS
  • Returns Tracking
  • Sales Tracking
  • User Access Permissions
  • eCommerce

View full list of iPad POS Software

ShopKeep Alternatives

More ShopKeep alternatives

ShopKeep Reviews

Read all reviews

Overall rating

4.2/5

Average score

Ease of Use 4.4
Customer Service 4.2
Features 4
Value for Money 4

Review software

Share your experiences with other software buyers.

Write a Review!
Angie F.
Owner
Retail, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 28/06/2019

"Puts Square to shame"

Comments: Anytime I have had any issue or problem, customer service has been the best in helping me work threw it (computer illiterate remember) plus they always have options for me to make changes that potentially make it easier on my end, or sometimes even cheaper.

Pros: I like the fact that it is a lot more detailed in the inventory set up because it allows you to actually separate you retail store into sections where square did not allowing check out to be easier and faster if you are having issues with or do not use UPC/SCU coding. I also like the fact that you can enter your inventory purchases which automatically adds it to your inventory counts and then you can enter your payout/paying for such accounts

Cons: The inventory entry durning initial setup. Because I am computer illiterate, I am still struggling to get it set up correctly and you do not have the option to go in and erase everything to start over.

  • Reviewer Source 
  • Reviewed on 28/06/2019
Denise K.
Owner
Retail, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 05/11/2019

"Review of ShopKeep"

Comments: I went from a complex system that I purchased for over $100,000 to ShopKeep. What a joy to have a system that is so easy to use and not time consuming to do the task at hand. Yet it provides so much information to know exactly where your company stands. Love everything about ShopKeep.

Pros: My favorite thing about ShopKeep is That it can give you so much information about your numbers yet it is so easy to operate.

Cons: I know this sounds crazy but I really don't have any negatives with this system.

  • Reviewer Source 
  • Reviewed on 05/11/2019
John D.
OWNER
Retail, Self Employed
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 13/10/2020

"Saves me so much time managing crossplatform sales"

Comments: I love it, easy to use and easy to review sales reports, I really like the equipment I am using as well.

Pros: I think it is very easy to use, wish I signed up for it many years earlier. I have been using it for 2 years now and it makes my bookkeeping and my tax prep work so much easier. I love the Clover equipment I am using, there are very easy to use and portable for when I do a trade show. I sell in my store and online and I am able to manage all my sales from store and online all in one place.

Cons: I wish it cost a little less but it was still less expensive then most of the other ones. I wish it had more inventory management abilities.

  • Reviewer Source 
  • Reviewed on 13/10/2020
Scott B.
President
Retail, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    3 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    3 /5
  • Customer Support
    2 /5
  • Value for Money
    2 /5
  • Likelihood to Recommend
    1/10
  • Reviewer Source 
  • Reviewed on 03/08/2019

"I was a bit disappointed"

Comments: The inventory issues were dealt with but the lack of solid integration between the POS and Clover was a killer. I had called several times begging for them to fix the problems. After the last one, I investigated other options. While my current POS is not quite as slick looking, it is functional. Their phone support people were nice and helpful to a point, but this issue with the Clover integration cost me money in lost charges.

Pros: It was easy to set up​ and the use of an iPad as a POS terminal was nice. The use of the Clover systems was nice except for the problems.

Cons: Where to begin: Inventory management is very basic. If you have a varied or a lot of variations in your inventory, this is not the software for you. Because of that, the labeling system is nearly worthless. Finally, and the reason I stopped using ShopKeep, the integration with the iPad POS and the Clover terminal was flakey. At least once per week, the Clover would appear "stuck." Transactions would go through, it could be verified on the Clover, then a void receipt would print from the Clover when a restart was tried. I lost a few credit card transactions this way. My theory it is because of the nature of the wireless communications. What's funny is the clover could have been hardwired to the network but ShopKeep doesn't do that. I tried to explain to the CSR that it could help but received no response.

  • Reviewer Source 
  • Reviewed on 03/08/2019
Jamie S.
Manager
Retail, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    Unrated
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 17/09/2020

"A must for any business"

Comments: ShopKeep has been a great experience and a huge asset for my store. It integrates easily even for new store owners and is reliable and easy to learn.

Pros: What I like most is that ShopKeep shows me what's trending in my store and my best sellers. This makes it really easy to know what I should reorder and what items I should mark down. The interface is also really easy for my staff to use whether it's updating our inventory or completing transactions.

Cons: There isn't much I can think of that I don't like, except I wish the inventory shows the date when we put an item into our inventory for the first time, so we can easily identify what the oldest items in our inventory are.

  • Reviewer Source 
  • Reviewed on 17/09/2020