---
description: Learn more about ServiceTonic price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ServiceTonic Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [ServiceTonic](/software/112516/servicetonic)

# ServiceTonic

Canonical: https://www.capterra.com.au/software/112516/servicetonic

> Powerful, flexible and easy-to-manage Web-based help desk, issue tracking and service management software.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses ServiceTonic?

ServiceTonic targets small and medium size enterprises as well as enterprise departments that want to easily and effectively automate their IT and not IT support services with a strong ROI.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: ServiceTonic
- **Founded**: 2009

## Commercial Context

- **Starting Price**: EUR 20.00
- **Pricing model**:  (Free Trial)
- **Pricing Details**: Contat ServiceTonic for pricing details
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: Catalan, Czech, Dutch, English, European Portuguese, French, German, Italian, Korean, Polish, Portuguese, Spanish, Swedish, Traditional Chinese
- **Available Countries**: Albania, Andorra, Argentina, Austria, Belarus, Belgium, Bolivia, Bosnia and Herzegovina, Brazil, Bulgaria, Chile, Colombia, Croatia, Cyprus, Czechia, Denmark, Ecuador, Estonia, Falkland Islands, Faroe Islands and 47 more

## Features

- Access Controls/Permissions
- Activity Dashboard
- Asset Tracking
- Assignment Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Catalog Management
- Change Management
- Chat/Messaging
- Collaboration Tools
- Complaint Monitoring
- Compliance Management
- Configuration Automation
- Configuration Management
- Contact Management
- Customer Database
- Customer History
- Customer Support
- Customisable Forms
- Dashboard
- Feedback Management
- For Insurance Industry
- IT Asset Tracking
- IT Reporting
- IVR
- Incident Management
- Inventory Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Mobile Access
- NPS Survey Structure
- Process/Workflow Automation
- Real-Time Monitoring
- Release Management
- Remote Access/Control
- SMS Messaging
- Sales Pipeline Management
- Self Service Portal
- Survey/Poll Management
- Surveys & Feedback
- Task Management
- Ticket Management
- User Management
- Version Control

... and 48 more features

## Integrations (1 total)

- DoneTonic

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)
- [IT Service Software](https://www.capterra.com.au/directory/30672/it-service/software)
- [ITSM Tools](https://www.capterra.com.au/directory/30676/itsm/software)
- [Service Desk Software](https://www.capterra.com.au/directory/31027/service-desk/software)
- [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software)

## Alternatives

1. [JIRA Service Management](https://www.capterra.com.au/software/138769/jira-service-management) — 4.5/5 (764 reviews)
2. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1755 reviews)
3. [Freshdesk](https://www.capterra.com.au/software/124981/freshdesk) — 4.5/5 (3410 reviews)
4. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4076 reviews)
5. [Zoho Desk](https://www.capterra.com.au/software/169505/zoho-desk) — 4.5/5 (2212 reviews)

## Reviews

### "ServiceTonic Software for IT Management" — 4.0/5

> **Domenec** | *18 November 2014*
> 
> The software totally adapted our needs, with an easy way to manage it without need to program. BTW: there some available features marked as unavailable: asset management, automation, customer self-service, Service Desk (ITIL / ITSM) and Surveys.

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### "Servicetonic - imprescindible para el Customer Service. Experiencia muy sencilla y altamente productiva." — 5.0/5

> **David** | *8 January 2025* | Pharmaceuticals | Recommendation rating: 10.0/10
> 
> **Pros**: Servicetonic tiene diversas ventajas:
- El servicio web no requiere instalación y las funcionalidades son completas. Es accesible desde cualquier dispositivo.
- Total personalización y adaptación a los flujos de trabajo de la empresa.
- Autogestión y autopersonalización para tener máxima eficiencia.
- Es muy sencillo de utilizar.
> 
> **Cons**: Nada en especial, Servicetonic realmente tiene un valor enorme para la organización.
> 
> La experiencia con Servicetonic es altamente satisfactoria. Es una herramienta crucial para aumentar la productividad de cualquier departamento donde se implante, permitiendo en todo momento adaptarse a los flujos de trabajo e implementar los cambios necesarios de forma inmediata.
El trabajo de Customer Service pasa a ser altamente eficiente, ordenado y rápido. Permite procesar un alto volumen de trabajo con muy pocos recursos.
A nivel de control opertaivo, tiene multitud de informes predefinidos y permite generar los propios informes 100% adaptados a las necesidades de cada usuario.

## Links

- [View on Capterra](https://www.capterra.com.au/software/112516/servicetonic)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/112516/ServiceTonic/> |
| en-AE | <https://www.capterra.ae/software/112516/servicetonic> |
| en-AU | <https://www.capterra.com.au/software/112516/servicetonic> |
| en-CA | <https://www.capterra.ca/software/112516/servicetonic> |
| en-GB | <https://www.capterra.co.uk/software/112516/servicetonic> |
| en-IE | <https://www.capterra.ie/software/112516/servicetonic> |
| en-IL | <https://www.capterra.co.il/software/112516/servicetonic> |
| en-IN | <https://www.capterra.in/software/112516/servicetonic> |
| en-NZ | <https://www.capterra.co.nz/software/112516/servicetonic> |
| en-SG | <https://www.capterra.com.sg/software/112516/servicetonic> |
| en-ZA | <https://www.capterra.co.za/software/112516/servicetonic> |
| es | <https://www.capterra.es/software/112516/servicetonic> |
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| es-PE | <https://www.capterra.pe/software/112516/servicetonic> |

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