---
description: Learn more about SAP Engagement Cloud (formerly SAP Emarsys) price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SAP Engagement Cloud (formerly SAP Emarsys) Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Marketing Automation Software](/directory/6/marketing-automation/software) > [SAP Engagement Cloud (formerly SAP Emarsys)](/software/1114915/SAP-Engagement-Cloud-formerly-SAP-Emarsys)

# SAP Engagement Cloud (formerly SAP Emarsys)

Canonical: https://www.capterra.com.au/software/1114915/SAP-Engagement-Cloud-formerly-SAP-Emarsys

> Cloud-based omnichannel customer engagement platform for executing personalized campaigns across email, SMS, and mobile.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses SAP Engagement Cloud (formerly SAP Emarsys)?

Mid-market to global enterprise brands in retail, e-commerce, travel, consumer products, media, sports, utilities, and B2B industries.

## About the vendor

- **Company**: SAP
- **Founded**: 1999

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Supported Languages**: Chinese, Czech, English, French, German, Korean, Polish, Portuguese, Russian, Spanish, Turkish
- **Available Countries**: Germany

## Features

- Campaign Management
- Marketing Automation

## Integrations (24 total)

- Adobe Commerce (formerly Magento Commerce)
- Algonomy Customer Data Platform
- Amazon Redshift
- Amazon Simple Storage Service (S3)
- Annex Cloud Loyalty Experience Platform
- Antavo
- Burst SMS
- Channable
- Cloud-Based Customer Data Platform (CDP)
- Coveo
- Email Validation
- Facebook
- Genesys Cloud CX
- Google BigQuery Data Transfer Service
- Instagram for Business

... and 9 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Marketing Automation Software](https://www.capterra.com.au/directory/6/marketing-automation/software)

## Related Categories

- [Marketing Automation Software](https://www.capterra.com.au/directory/6/marketing-automation/software)
- [Transactional Email Software](https://www.capterra.com.au/directory/31564/transactional-email/software)
- [Mobile Marketing Software](https://www.capterra.com.au/directory/31308/mobile-marketing/software)
- [Customer Loyalty Software](https://www.capterra.com.au/directory/10031/customer-loyalty/software)
- [Marketing Analytics Software](https://www.capterra.com.au/directory/31018/marketing-analytics/software)

## Alternatives

1. [HubSpot Marketing Hub](https://www.capterra.com.au/software/171840/hubspot-marketing) — 4.5/5 (6256 reviews)
2. [Klaviyo](https://www.capterra.com.au/software/156699/klaviyo) — 4.6/5 (539 reviews)
3. [Salesforce Starter](https://www.capterra.com.au/software/132665/Salesforce-Starter) — 4.4/5 (226 reviews)
4. [Vision6](https://www.capterra.com.au/software/154672/vision6) — 4.7/5 (58 reviews)
5. [Zoho CRM](https://www.capterra.com.au/software/155928/zoho-crm) — 4.3/5 (6999 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/1114915/SAP-Engagement-Cloud-formerly-SAP-Emarsys)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10059459/SAP-Engagement-Cloud-formerly-SAP-Emarsys/> |
| en-AE | <https://www.capterra.ae/software/1114915/SAP-Engagement-Cloud-formerly-SAP-Emarsys> |
| en-AU | <https://www.capterra.com.au/software/1114915/SAP-Engagement-Cloud-formerly-SAP-Emarsys> |
| en-CA | <https://www.capterra.ca/software/1114915/SAP-Engagement-Cloud-formerly-SAP-Emarsys> |
| en-GB | <https://www.capterra.co.uk/software/1114915/SAP-Engagement-Cloud-formerly-SAP-Emarsys> |
| en-IE | <https://www.capterra.ie/software/1114915/SAP-Engagement-Cloud-formerly-SAP-Emarsys> |
| en-IL | <https://www.capterra.co.il/software/1114915/SAP-Engagement-Cloud-formerly-SAP-Emarsys> |
| en-IN | <https://www.capterra.in/software/1114915/SAP-Engagement-Cloud-formerly-SAP-Emarsys> |
| en-NZ | <https://www.capterra.co.nz/software/1114915/SAP-Engagement-Cloud-formerly-SAP-Emarsys> |
| en-SG | <https://www.capterra.com.sg/software/1114915/SAP-Engagement-Cloud-formerly-SAP-Emarsys> |
| en-ZA | <https://www.capterra.co.za/software/1114915/SAP-Engagement-Cloud-formerly-SAP-Emarsys> |

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