---
description: Learn more about Optlo price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Optlo Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [AI Agents for Customer Support](/directory/34696/ai-agents-for-customer-support/software) > [Optlo](/software/1113748/Optlo)

# Optlo

Canonical: https://www.capterra.com.au/software/1113748/Optlo

> AI support chat priced as a platform subscription, not per resolution. AI usage runs on your own OpenAI, Anthropic or Gemini account.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Optlo?

Support and CX leads at SaaS and online businesses running support at volume who want an AI agent on their website without a per-resolution markup, and hold their own AI provider account.

## About the vendor

- **Company**: Optlo

## Commercial Context

- **Starting Price**: USD 19.00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: Optlo charges a platform subscription based on active conversations and seats. AI token usage is not included and is not marked up: you connect your own OpenAI, Anthropic or Google Gemini account and pay that provider directly, so the AI cost appears on your provider bill rather than on ours. This is the reverse of the per-resolution pricing common in this category, and it is the main thing to understand before comparing our numbers with anyone else's.

Starter is $19 per month, or $16 per month billed annually ($190 per year). It covers 500 active conversations per month, 1 seat, 3 workflows, 100 website sources, 1,000 notes and unlimited websites to embed on.

Growth is $59 per month, or $49 per month billed annually ($590 per year). It covers 2,000 active conversations per month, 3 seats, 8 workflows, 100 website sources, 1,000 notes and unlimited websites to embed on. This is the most popular plan.

A custom plan is available for teams with higher conversation volumes or specific requirements, priced on request.

Annual billing gives two months free on both paid plans.

Add-ons: extra conversations at $15 per 500 active conversations per month, extra seats at $15 per seat per month, and removal of the "We run on Optlo" widget branding at $99 per month.

The 7-day free trial requires no credit card and sits outside the plan table. During the trial AI usage is on us, so you can evaluate a working agent before connecting a provider account of your own. Trial limits are 500 active conversations, 3 seats, 3 workflows, 5 website sources, 50 notes and unlimited websites to embed on. Note that the trial is more generous than Starter on seats and tighter on notes and website sources, so it is not simply Starter for seven days.

There is no permanently free plan.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, France, Germany, India, Japan, Netherlands, New Zealand, Singapore, United Kingdom, United States

## Features

- Knowledge Base Management
- Live Chat

## Integrations (1 total)

- Stripe

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [AI Agents for Customer Support](https://www.capterra.com.au/directory/34696/ai-agents-for-customer-support/software)

## Related Categories

- [AI Agents for Customer Support](https://www.capterra.com.au/directory/34696/ai-agents-for-customer-support/software)
- [Customer Support Software](https://www.capterra.com.au/directory/32315/customer-support/software)

## Alternatives

1. [Freshdesk](https://www.capterra.com.au/software/124981/freshdesk) — 4.5/5 (3494 reviews)
2. [Zoho Desk](https://www.capterra.com.au/software/169505/zoho-desk) — 4.5/5 (2216 reviews)
3. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1789 reviews)
4. [Fin](https://www.capterra.com.au/software/1077853/Fin) — 4.5/5 (1153 reviews)
5. [TeamSupport](https://www.capterra.com.au/software/87908/teamsupport) — 4.5/5 (850 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/1113748/Optlo)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10058252/Optlo/> |
| en-AE | <https://www.capterra.ae/software/1113748/Optlo> |
| en-AU | <https://www.capterra.com.au/software/1113748/Optlo> |
| en-CA | <https://www.capterra.ca/software/1113748/Optlo> |
| en-GB | <https://www.capterra.co.uk/software/1113748/Optlo> |
| en-IE | <https://www.capterra.ie/software/1113748/Optlo> |
| en-IL | <https://www.capterra.co.il/software/1113748/Optlo> |
| en-IN | <https://www.capterra.in/software/1113748/Optlo> |
| en-NZ | <https://www.capterra.co.nz/software/1113748/Optlo> |
| en-SG | <https://www.capterra.com.sg/software/1113748/Optlo> |
| en-ZA | <https://www.capterra.co.za/software/1113748/Optlo> |

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