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Bonterra Guided Fundraising
What Is Bonterra Guided Fundraising?
Track and measure supporter activity and fundraising efforts all in one place with clear, simple visuals and charts.
Who Uses Bonterra Guided Fundraising?
Bonterra Guided Fundraising (formerly Network for Good) helps small and growing nonprofits build strong donor relationships that advance their missions with simple, smart fundraising software.
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Bonterra Guided Fundraising
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Reviews of Bonterra Guided Fundraising
Fantastic for Nonprofits
Comments: It's been a really positive experience. The customer service is quick and friendly. They're constantly updating the software for the better. It's really easy to use, even for the least tech-savvy people.
Pros:
The CRM works really well -- it's easy to keep track of donors, real-time donations, and events. It lets you stay in contact with donors and see their patterns of giving. It's also easy to see which events brought in the most donations, and lets you easily email groups of donors, either by event or by giving patterns.
Cons:
The forms (surveys) are too limited. I can't collect data in the way I want, so it makes surveying donors difficult.
Alternatives Considered:
Bonterra works for me
Comments: I love this software. I have used many other CRM's, but this is my favorite!
Pros:
I like the user-friendly interface. It has a professional look. It does basically everything I need for a small non-profit organization.
Cons:
There are a couple features that I wish Bonterra would implement: 1. The date of the first gift for each constituent on the first screen 2. An easy to read Pie Chart on the dashboard that breaks the current donor count into three categories: New Donors, Retained Donors and Reactivated Donors
Bonterra Response
5 months ago
We're so glad to hear Bonterra's user-friendly interface and professional look have been a great fit for your nonprofit! Thank you for the valuable feedback and feature suggestions - candid insights from partners like you are a gift that help us continuously improve. Rest assured, we'll share your feedback with the appropriate teams. Thanks again for choosing Bonterra!
Please consider other donor software!
Comments: Terrible! After less than a year, they are taking away a key feature of their platform (event ticketing) and making it an additional $2000 (!!!!!) to have. This is a 55% increase in cost despite it being a service I was told I would have when I signed up. Despite multiple complaints from almost all their clients, no one at the company will take responsibility for the decision or admit the error and not do it. I am having to switch to another platform immediately as that is a cost that small or medium size nonprofits (their target audience) cannot support. Their customer service uses platitudes ("I understand your frustration") rather than solutions. Even if they realize how unethical this is and how it damages our ability to fulfill our mission, I cannot trust them because what's next? Will they start charging thousands for emails next? Who knows, they cannot be trusted even though I have a signed contract stating this is a service I am guaranteed to have, they will not honor it. Please go with any other donor management software!!
Pros:
It's easy to use and when I started with it, it combined all the features I need in one place - peer to peer, event management, ticketing, etc., and at a reasonable rate.
Cons:
There are many features that need to be improved. Their help articles are often out of date and do not follow the current version of the software with the steps that need to be taken. The compatibility of auctions to donor records is terrible creating multiple duplicate entries that staff had to correct. They not only charge a flat rate for services but ALSO a percentage so there are a LOT of hidden costs. They do not have a way to track volunteer hours (essential in the nonprofit world!!) and their customer service, while responsive, resorts to platitudes rather than solutions.
Bonterra Response
3 years ago
Kendra, Thanks for your feedback. It sounds like you were really enjoying your software until these changes were implemented - I'm sorry to hear that and we would love to get things back on track. This change was meant to make your experience better and add a lot of value to your events run through Network for Good but we understand the concerns. Pricing changes aren't something we do often and with the costs you shared, I think we should connect to make sure you understand any new fees - it may be less than you expect. With the changes going on at Network for Good, we are listening to your feedback earnestly. Your trust is unequivocally important to us. Can you please email me so I can set up a conversation with you and a member of our team? [email protected] We take pride in being very transparent about our fees - if you can email me, I would appreciate to hear which fees you were surprised about. We really appreciate you taking the time to review us! Kathleen
Our Valentine's Day message - we love you!
Comments: We LOVE Network for Good! It has simplifed things by putting data all in one place! No more moving data from the event reservation platform, the credit card processor, and the newsletter service! And the platform is easy to use and generates great-looking newsletters.
Pros:
It has simplifed things by putting data all in one place! No more moving data from the event reservation platform, the credit card processor, and the newsletter service! And the platform is easy to use and generates great-looking newsletters.
Cons:
We wish it had a grant tracking platform as we were told that Salesforce had one.
Bonterra Response
7 months ago
We're thrilled our paths crossed and that you've fallen in love with the ease of Bonterra Guided Fundraising! Just like you've united all your data, we feel united in our mission by your enthusiasm and trust. Sending loads of love back for making everything more efficient and your newsletters more captivating. Although grant tracking isn't currently within this product, we value your feedback and will be sure to take this into account. Here's to more joy and less juggling in all your future fundraising activities!
Alternatives Considered:
Satisfied Customer Since 2020
Comments: Love the customer support! So responsive! We implemented the product during COVID and it couldn't have gone more smoothly.
Pros:
The addition of event ticketing and auction functionality makes the package even more attractive and useful.
Cons:
Our database count is inflated by zero-dollar "subscribers" -- people who have never donated but receive information (such as local government officials on the newsletter list) -- so our annual costs are higher than I would like.
Bonterra Response
7 months ago
Thank you for the awesome feedback, Kate! Absolutely delighted that you've been happy with our product and support since 2020. I'll be sure to share your pricing feedback with our product team. Thanks for choosing Bonterra Guided Fundraising!
