---
description: Learn more about SamparkDesk ITSM price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SamparkDesk ITSM Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [SamparkDesk ITSM](/software/1110372/SamparkDesk-ITSM)

# SamparkDesk ITSM

Canonical: https://www.capterra.com.au/software/1110372/SamparkDesk-ITSM

> SamparkDesk is an ITSM platform that unifies service requests, incidents, SLAs and workflows for integrated IT operations.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses SamparkDesk ITSM?

Global

## About the vendor

- **Company**: Sampark Softwares Pvt Ltd

## Commercial Context

- **Starting Price**: USD 12.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: SamparkDesk is available on a per-user subscription model, with pricing ranging from $12 to $16 per user/month. Pricing varies based on the number of users, deployment scope, required workflows, integrations and implementation or support requirements. Volume pricing is available for larger teams. A free trial is available. Contact us for pricing based on your IT service management requirements.
- **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, France, Germany, India, Malaysia, Singapore, United Arab Emirates, United Kingdom, United States

## Features

- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Collaboration Tools
- Macros/Templated Responses
- Multi-Channel Communication
- Prioritization
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Third-Party Integrations
- Ticket Management
- Workflow Management

## Integrations (6 total)

- Attune Lab Information System
- ERP
- Gmail
- Jira
- Microsoft 365
- SugarCRM

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)
- [IT Service Software](https://www.capterra.com.au/directory/30672/it-service/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4090 reviews)
2. [HaloITSM](https://www.capterra.com.au/software/200140/haloitsm) — 4.7/5 (44 reviews)
3. [Freshservice](https://www.capterra.com.au/software/132997/freshservice) — 4.6/5 (792 reviews)
4. [Freshdesk](https://www.capterra.com.au/software/124981/freshdesk) — 4.5/5 (3470 reviews)
5. [HubSpot Service Hub](https://www.capterra.com.au/software/182476/hubspot-service-hub) — 4.4/5 (191 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/1110372/SamparkDesk-ITSM)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10054914/SamparkDesk-ITSM/> |
| en-AE | <https://www.capterra.ae/software/1110372/SamparkDesk-ITSM> |
| en-AU | <https://www.capterra.com.au/software/1110372/SamparkDesk-ITSM> |
| en-CA | <https://www.capterra.ca/software/1110372/SamparkDesk-ITSM> |
| en-GB | <https://www.capterra.co.uk/software/1110372/SamparkDesk-ITSM> |
| en-IE | <https://www.capterra.ie/software/1110372/SamparkDesk-ITSM> |
| en-IL | <https://www.capterra.co.il/software/1110372/SamparkDesk-ITSM> |
| en-IN | <https://www.capterra.in/software/1110372/SamparkDesk-ITSM> |
| en-NZ | <https://www.capterra.co.nz/software/1110372/SamparkDesk-ITSM> |
| en-SG | <https://www.capterra.com.sg/software/1110372/SamparkDesk-ITSM> |
| en-ZA | <https://www.capterra.co.za/software/1110372/SamparkDesk-ITSM> |

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