---
description: Learn more about Open Helpdesk price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Open Helpdesk Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Open Helpdesk](/software/1109135/Open-Helpdesk)

# Open Helpdesk

Canonical: https://www.capterra.com.au/software/1109135/Open-Helpdesk

> Open Helpdesk is open-source help desk software that manages tickets, surveys, and client workspaces across multiple clients.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Open Helpdesk?

Small and mid-size businesses, IT service providers, managed service providers (MSPs), and support teams that need a simple, affordable helpdesk. Ideal for teams looking for an open-source al

## About the vendor

- **Company**: Open Helpdesk

## Commercial Context

- **Starting Price**: USD 0.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Spanish
- **Available Countries**: Angola, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Belgium, Bermuda, Bosnia and Herzegovina, Botswana, Brazil, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Croatia and 68 more

## Features

- Multi-Channel Communication

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Chat

## Category

- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)
- [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4116 reviews)
2. [Freshservice](https://www.capterra.com.au/software/132997/freshservice) — 4.5/5 (805 reviews)
3. [Freshdesk](https://www.capterra.com.au/software/124981/freshdesk) — 4.5/5 (3494 reviews)
4. [HaloITSM](https://www.capterra.com.au/software/200140/haloitsm) — 4.7/5 (44 reviews)
5. [Zoho Desk](https://www.capterra.com.au/software/169505/zoho-desk) — 4.5/5 (2216 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/1109135/Open-Helpdesk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10053730/Open-Helpdesk/> |
| en-AE | <https://www.capterra.ae/software/1109135/Open-Helpdesk> |
| en-AU | <https://www.capterra.com.au/software/1109135/Open-Helpdesk> |
| en-CA | <https://www.capterra.ca/software/1109135/Open-Helpdesk> |
| en-GB | <https://www.capterra.co.uk/software/1109135/Open-Helpdesk> |
| en-IE | <https://www.capterra.ie/software/1109135/Open-Helpdesk> |
| en-IL | <https://www.capterra.co.il/software/1109135/Open-Helpdesk> |
| en-IN | <https://www.capterra.in/software/1109135/Open-Helpdesk> |
| en-NZ | <https://www.capterra.co.nz/software/1109135/Open-Helpdesk> |
| en-SG | <https://www.capterra.com.sg/software/1109135/Open-Helpdesk> |
| en-ZA | <https://www.capterra.co.za/software/1109135/Open-Helpdesk> |

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