---
description: Learn more about SAMPAT Service Desk price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SAMPAT Service Desk Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/31027/service-desk/software) > [SAMPAT Service Desk](/software/1106918/SAMPAT-Service-Desk)

# SAMPAT Service Desk

Canonical: https://www.capterra.com.au/software/1106918/SAMPAT-Service-Desk

> Service desk software unifies ticket management, workflow automation, and SLA tracking across IT, HR, Finance, and Facilities teams.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## About the vendor

- **Company**: SAMPAT

## Commercial Context

- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Canada, France, Germany, India, United Kingdom, United States

## Features

- Analytics
- Customer Support
- Incident Management
- Knowledge Base Management
- Self Service Portal

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Service Desk Software](https://www.capterra.com.au/directory/31027/service-desk/software)

## Alternatives

1. [ManageEngine ServiceDesk Plus](https://www.capterra.com.au/software/179501/manageengine-service-desk-plus) — 4.4/5 (234 reviews)
2. [Freshservice](https://www.capterra.com.au/software/132997/freshservice) — 4.6/5 (783 reviews)
3. [Atera](https://www.capterra.com.au/software/144309/atera) — 4.5/5 (451 reviews)
4. [HaloITSM](https://www.capterra.com.au/software/200140/haloitsm) — 4.7/5 (44 reviews)
5. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4089 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/1106918/SAMPAT-Service-Desk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10051536/SAMPAT-Service-Desk/> |
| en-AE | <https://www.capterra.ae/software/1106918/SAMPAT-Service-Desk> |
| en-AU | <https://www.capterra.com.au/software/1106918/SAMPAT-Service-Desk> |
| en-CA | <https://www.capterra.ca/software/1106918/SAMPAT-Service-Desk> |
| en-GB | <https://www.capterra.co.uk/software/1106918/SAMPAT-Service-Desk> |
| en-IE | <https://www.capterra.ie/software/1106918/SAMPAT-Service-Desk> |
| en-IL | <https://www.capterra.co.il/software/1106918/SAMPAT-Service-Desk> |
| en-IN | <https://www.capterra.in/software/1106918/SAMPAT-Service-Desk> |
| en-NZ | <https://www.capterra.co.nz/software/1106918/SAMPAT-Service-Desk> |
| en-SG | <https://www.capterra.com.sg/software/1106918/SAMPAT-Service-Desk> |
| en-ZA | <https://www.capterra.co.za/software/1106918/SAMPAT-Service-Desk> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Capterra Australia helps millions of people find the best business software with user reviews, ratings and price comparisons.","email":"info@capterra.com.au","url":"https://www.capterra.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.com.au/#organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/Capterra","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCjRCDmEibpHwyX3m2b3y80w"]},{"name":"SAMPAT Service Desk","description":"Service desk software is a unified platform for managing IT incidents, service requests, SLA tracking, and ITSM processes across departments like HR, Finance, and Facilities. It centralizes request management with intelligent ticketing that categorizes and prioritizes tasks based on rules and needs. Workflow automation reduces manual effort, ensuring faster responses and consistent service delivery. Real-time SLA monitoring and dashboards provide visibility into performance metrics. Multi-channel accessibility allows users to submit and track requests via email, web portals, forms, and messaging apps. Knowledge base integration offers self-service resources, improving resolution times and user satisfaction. Built on ITIL principles, the platform supports customizable workflows, scalability, and both cloud and on-premise deployment. Advanced analytics and asset management integration ensure operational control and reliability, backed by technical support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3ff1f11c-3833-4908-a87d-cf0dcdcc39ed.png","url":"https://www.capterra.com.au/software/1106918/SAMPAT-Service-Desk","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/1106918/SAMPAT-Service-Desk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"operatingSystem":"Cloud, Windows on premise"},{"@type":"FAQPage","@id":"https://www.capterra.com.au/software/1106918/SAMPAT-Service-Desk#faqs","mainEntity":[{"name":"What Is SAMPAT Service Desk?","@type":"Question","acceptedAnswer":{"text":"Service desk software is a unified platform for managing IT incidents, service requests, SLA tracking, and ITSM processes across departments like HR, Finance, and Facilities. It centralizes request management with intelligent ticketing that categorizes and prioritizes tasks based on rules and needs. Workflow automation reduces manual effort, ensuring faster responses and consistent service delivery. Real-time SLA monitoring and dashboards provide visibility into performance metrics. Multi-channel accessibility allows users to submit and track requests via email, web portals, forms, and messaging apps. Knowledge base integration offers self-service resources, improving resolution times and user satisfaction. Built on ITIL principles, the platform supports customizable workflows, scalability, and both cloud and on-premise deployment. Advanced analytics and asset management integration ensure operational control and reliability, backed by technical support.","@type":"Answer"}}]},{"@type":"BreadcrumbList","@id":"https://www.capterra.com.au/software/1106918/SAMPAT-Service-Desk#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Service Desk Software","position":2,"item":"/directory/31027/service-desk/software","@type":"ListItem"},{"name":"SAMPAT Service Desk","position":3,"item":"/software/1106918/SAMPAT-Service-Desk","@type":"ListItem"}]}]}
</script>