---
description: Learn more about VeloxGuest price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: VeloxGuest Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [VeloxGuest](/software/1105992/Virtual-Guest-Assistant)

# VeloxGuest

Canonical: https://www.capterra.com.au/software/1105992/Virtual-Guest-Assistant

> Virtual Guest Assistant is hotel management software that enables guests to submit requests and feedback by scanning QR codes.
> 
> Verdict: Rated **5.0/5** by 5 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses VeloxGuest?

Boutique hotels, 3\* 4\* and 5\* hotels

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 5 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Virtual Guest Assistant

## Commercial Context

- **Pricing model**: Flat Rate (Free Trial)
- **Target Audience**: 2–10, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, France, Germany, Ireland, Italy, Spain, United Arab Emirates, United Kingdom, United States

## Features

- Automated Routing
- Task Automation

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software)

## Alternatives

1. [Text](https://www.capterra.com.au/software/1078275/Text-App) — 4.7/5 (30 reviews)
2. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4089 reviews)
3. [Salesforce Starter](https://www.capterra.com.au/software/132665/Salesforce-Starter) — 4.4/5 (224 reviews)
4. [HubSpot Service Hub](https://www.capterra.com.au/software/182476/hubspot-service-hub) — 4.4/5 (191 reviews)
5. [Qiscus](https://www.capterra.com.au/software/1026338/qiscus) — 4.4/5 (7 reviews)

## Reviews

### "Excellent 5 star" — 5.0/5

> **Elsa** | *22 July 2026* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: What I liked most about VeloxGuest was its ease of use, convenience, and user-friendly interface. It made managing guest-related activities simple and efficient.
> 
> **Cons**: The thing I liked least about VeloxGuest was that some features could be more intuitive and easier to navigate. However, overall, my experience was positive.
> 
> My overall experience with VeloxGuest has been very good. It is easy to use, convenient, and helps make the guest management process simple and efficient. Overall, I am satisfied with the service and would recommend it.

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### "Amazing\! Recommended to everyone" — 5.0/5

> **Emily** | *22 July 2026* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: Everything is in an order when we receive the room service orders, it shows everything clearly what the guest wants.
> 
> **Cons**: App needs to be open in the back ground to receive the notification as the other apps, however we do still receive e mail at the same time so is not a big issue
> 
> It's been fantastic since we set this up, especially room services are organized. Quick \& fast service, started making more revenue

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### "New & Innovative Software" — 5.0/5

> **Alexandre** | *22 July 2026* | Hospitality | Recommendation rating: 8.0/10
> 
> **Pros**: It is very easy to use and it provides great customer support. I like the instant chat which gives every guests the opportunity to request anything they need within only few clicks.
> 
> **Cons**: There is a option on the system to order food, it would probably be even better if there was also a payment option included. Maybe if the guests could directly charge to his room via the app.
> 
> Velox is very inovative system, easy to understand and to use. The layout is designed to make everything look simple for both the guests and the team, and this software could save a lot of time for the reception team during busy operations

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### "Easy to use, fast review & request platform for guests" — 5.0/5

> **Raymond** | *22 July 2026* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: I like the most live chat option that gives you instant alert also requests \& reviews comes in a time manner.
> 
> **Cons**: When it's loged in in my phone, I need to log in every day due to security reason but other than that no isues.

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### "Fantastic App\!" — 5.0/5

> **Serkan** | *22 July 2026* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: It's easy to manage the guest requests, instant communication with the guest, the app is also made it easy to manage.
> 
> **Cons**: We need to reset the QR codes if we move the guest to the different room as it has not integrated yet.

## Links

- [View on Capterra](https://www.capterra.com.au/software/1105992/Virtual-Guest-Assistant)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10050588/Virtual-Guest-Assistant/> |
| en-AE | <https://www.capterra.ae/software/1105992/Virtual-Guest-Assistant> |
| en-AU | <https://www.capterra.com.au/software/1105992/Virtual-Guest-Assistant> |
| en-CA | <https://www.capterra.ca/software/1105992/Virtual-Guest-Assistant> |
| en-GB | <https://www.capterra.co.uk/software/1105992/Virtual-Guest-Assistant> |
| en-IE | <https://www.capterra.ie/software/1105992/Virtual-Guest-Assistant> |
| en-IL | <https://www.capterra.co.il/software/1105992/Virtual-Guest-Assistant> |
| en-IN | <https://www.capterra.in/software/1105992/Virtual-Guest-Assistant> |
| en-NZ | <https://www.capterra.co.nz/software/1105992/Virtual-Guest-Assistant> |
| en-SG | <https://www.capterra.com.sg/software/1105992/Virtual-Guest-Assistant> |
| en-ZA | <https://www.capterra.co.za/software/1105992/Virtual-Guest-Assistant> |

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