---
description: Learn more about ID Insight price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ID Insight Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Conversation Intelligence](/directory/34395/conversation-intelligence/software) > [ID Insight](/software/1105675/ID-Insight)

# ID Insight

Canonical: https://www.capterra.com.au/software/1105675/ID-Insight

> AI-based quality assurance solution that helps businesses monitor customer interactions, detects sentiment, and guides agents.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## About the vendor

- **Company**: Teckinfo Solutions
- **Founded**: 1995

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French, German, Hindi, Spanish
- **Available Countries**: Canada, Germany, India, United Kingdom, United States

## Features

- AI/Machine Learning
- Natural Language Processing

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Conversation Intelligence](https://www.capterra.com.au/directory/34395/conversation-intelligence/software)

## Alternatives

1. [CallRail](https://www.capterra.com.au/software/141829/callrail) — 4.5/5 (173 reviews)
2. [Ringover](https://www.capterra.com.au/software/169627/ringover) — 4.7/5 (884 reviews)
3. [Fireflies](https://www.capterra.com.au/software/197037/fireflies) — 4.9/5 (735 reviews)
4. [Dialpad](https://www.capterra.com.au/software/190976/dialpad-sell) — 4.2/5 (570 reviews)
5. [Gong.io](https://www.capterra.com.au/software/157969/gong-io) — 4.8/5 (561 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/1105675/ID-Insight)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10050271/ID-Insight/> |
| en-AE | <https://www.capterra.ae/software/1105675/ID-Insight> |
| en-AU | <https://www.capterra.com.au/software/1105675/ID-Insight> |
| en-CA | <https://www.capterra.ca/software/1105675/ID-Insight> |
| en-GB | <https://www.capterra.co.uk/software/1105675/ID-Insight> |
| en-IE | <https://www.capterra.ie/software/1105675/ID-Insight> |
| en-IL | <https://www.capterra.co.il/software/1105675/ID-Insight> |
| en-IN | <https://www.capterra.in/software/1105675/ID-Insight> |
| en-NZ | <https://www.capterra.co.nz/software/1105675/ID-Insight> |
| en-SG | <https://www.capterra.com.sg/software/1105675/ID-Insight> |
| en-ZA | <https://www.capterra.co.za/software/1105675/ID-Insight> |

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