---
description: Learn more about Kriseena price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Kriseena Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [AI Agents for Customer Support](/directory/34696/ai-agents-for-customer-support/software) > [Kriseena](/software/1105420/Kriseena)

# Kriseena

Canonical: https://www.capterra.com.au/software/1105420/Kriseena

> Kriseena is AI support software using AI agents for repetitive inquiries, while human teams approve drafts for responses.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses Kriseena?

Our primary customers are founders, support managers, and small support teams (1–10 agents).Ideal for Shopify and WooCommerce store owners processing high volumes of order-related inquiries.

## About the vendor

- **Company**: Daanbi Services

## Commercial Context

- **Starting Price**: USD 0.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Canada, France, Germany, United Arab Emirates, United Kingdom, United States

## Features

- AI/Machine Learning
- Automated Responses
- Chatbot
- Customer Support
- Natural Language Processing

## Integrations (6 total)

- Google Sheets
- Jira
- Shopify
- Slack
- WooCommerce
- Zapier

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [AI Agents for Customer Support](https://www.capterra.com.au/directory/34696/ai-agents-for-customer-support/software)

## Related Categories

- [AI Agents for Customer Support](https://www.capterra.com.au/directory/34696/ai-agents-for-customer-support/software)
- [Chatbot Software](https://www.capterra.com.au/directory/32448/chatbot/software)

## Alternatives

1. [Freshdesk](https://www.capterra.com.au/software/124981/freshdesk) — 4.5/5 (3494 reviews)
2. [Zoho Desk](https://www.capterra.com.au/software/169505/zoho-desk) — 4.5/5 (2216 reviews)
3. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1789 reviews)
4. [Fin](https://www.capterra.com.au/software/1077853/Fin) — 4.5/5 (1153 reviews)
5. [TeamSupport](https://www.capterra.com.au/software/87908/teamsupport) — 4.5/5 (850 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/1105420/Kriseena)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10050008/Kriseena/> |
| en-AE | <https://www.capterra.ae/software/1105420/Kriseena> |
| en-AU | <https://www.capterra.com.au/software/1105420/Kriseena> |
| en-CA | <https://www.capterra.ca/software/1105420/Kriseena> |
| en-GB | <https://www.capterra.co.uk/software/1105420/Kriseena> |
| en-IE | <https://www.capterra.ie/software/1105420/Kriseena> |
| en-IL | <https://www.capterra.co.il/software/1105420/Kriseena> |
| en-IN | <https://www.capterra.in/software/1105420/Kriseena> |
| en-NZ | <https://www.capterra.co.nz/software/1105420/Kriseena> |
| en-SG | <https://www.capterra.com.sg/software/1105420/Kriseena> |
| en-ZA | <https://www.capterra.co.za/software/1105420/Kriseena> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Capterra Australia helps millions of people find the best business software with user reviews, ratings and price comparisons.","email":"info@capterra.com.au","url":"https://www.capterra.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.com.au/#organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/Capterra","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCjRCDmEibpHwyX3m2b3y80w"]},{"name":"Kriseena","description":"Kriseena is AI customer support software that manages repetitive inquiries with human oversight via a draft approval system. Using a confidence threshold, it scores AI certainty from 0 to 100, saving uncertain responses as drafts for human review. Integrating with Shopify and WooCommerce, Kriseena queries live order data to provide real-time updates on order status, shipping, and delivery. Sentiment detection flags frustrated customers, escalating conversations to human agents. The platform references past interactions to avoid redundancy and operates in draft mode by default. Supporting live chat and Gmail integration, Kriseena consolidates interactions into a unified inbox. Setup involves connecting data sources, uploading policies, and deploying widgets. Businesses can white-label the AI agent with custom names, tones, and avatars. Analytics track resolution rates, confidence trends, and customer satisfaction scores.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/dbeb6de2-9bb4-4f38-a7ef-7a5dd27c7dea.webp","url":"https://www.capterra.com.au/software/1105420/Kriseena","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/1105420/Kriseena#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"FAQPage","@id":"https://www.capterra.com.au/software/1105420/Kriseena#faqs","mainEntity":[{"name":"What Is Kriseena?","@type":"Question","acceptedAnswer":{"text":"Kriseena is AI customer support software that manages repetitive inquiries with human oversight via a draft approval system. Using a confidence threshold, it scores AI certainty from 0 to 100, saving uncertain responses as drafts for human review. Integrating with Shopify and WooCommerce, Kriseena queries live order data to provide real-time updates on order status, shipping, and delivery. Sentiment detection flags frustrated customers, escalating conversations to human agents. The platform references past interactions to avoid redundancy and operates in draft mode by default. Supporting live chat and Gmail integration, Kriseena consolidates interactions into a unified inbox. Setup involves connecting data sources, uploading policies, and deploying widgets. Businesses can white-label the AI agent with custom names, tones, and avatars. Analytics track resolution rates, confidence trends, and customer satisfaction scores.","@type":"Answer"}},{"name":"Who Uses Kriseena?","@type":"Question","acceptedAnswer":{"text":"Our primary customers are founders, support managers, and small support teams (1–10 agents).Ideal for Shopify and WooCommerce store owners processing high volumes of order-related inquiries.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"AI Agents for Customer Support","position":2,"item":"/directory/34696/ai-agents-for-customer-support/software","@type":"ListItem"},{"name":"Kriseena","position":3,"item":"/software/1105420/Kriseena","@type":"ListItem"}],"@id":"https://www.capterra.com.au/software/1105420/Kriseena#breadcrumblist"}]}
</script>
