---
description: Learn more about Duochat price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Duochat Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Unified Communications Software](/directory/31035/unified-communications/software) > [Duochat](/software/1103880/Duochat)

# Duochat

Canonical: https://www.capterra.com.au/software/1103880/Duochat

> An AI-powered customer engagement platform that unifies messaging, automation, CRM, and analytics. Manage every customer conversation f
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Duochat?

Duochat serves small and medium-sized businesses (SMBs), startups, enterprises, agencies, and e-commerce brands looking to manage customer communications across multiple channels. Our platform is desi

## About the vendor

- **Company**: Duochat

## Commercial Context

- **Starting Price**: USD 15.00
- **Pricing model**: Other (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile)
- **Supported Languages**: Arabic, English, French, German, Hindi, Indonesian, Japanese, Korean, Portuguese, Spanish, Turkish
- **Available Countries**: Brazil, France, Germany, India, Indonesia, Saudi Arabia, Spain, Türkiye, United Kingdom, United States

## Features

- Mobile Access

## Integrations (11 total)

- Google Calendar
- Instagram
- Lead
- LinkedIn Marketing Solutions
- LinkedIn for Business
- Shopify
- WhatsApp
- WhatsApp Business API
- WhatsApp Business API
- WhatsApp Business Suite
- Whatsapp CRM

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Unified Communications Software](https://www.capterra.com.au/directory/31035/unified-communications/software)

## Alternatives

1. [3CX](https://www.capterra.com.au/software/158704/3cx) — 4.4/5 (467 reviews)
2. [CTM](https://www.capterra.com.au/software/152004/call-tracking-software) — 4.7/5 (158 reviews)
3. [ClickSend](https://www.capterra.com.au/software/175783/clicksend) — 4.3/5 (93 reviews)
4. [Zenzap](https://www.capterra.com.au/software/1064060/zenzap) — 4.7/5 (41 reviews)
5. [Slack](https://www.capterra.com.au/software/135003/slack) — 4.7/5 (24167 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/1103880/Duochat)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10048503/Duochat/> |
| en-AE | <https://www.capterra.ae/software/1103880/Duochat> |
| en-AU | <https://www.capterra.com.au/software/1103880/Duochat> |
| en-CA | <https://www.capterra.ca/software/1103880/Duochat> |
| en-GB | <https://www.capterra.co.uk/software/1103880/Duochat> |
| en-IE | <https://www.capterra.ie/software/1103880/Duochat> |
| en-IL | <https://www.capterra.co.il/software/1103880/Duochat> |
| en-IN | <https://www.capterra.in/software/1103880/Duochat> |
| en-NZ | <https://www.capterra.co.nz/software/1103880/Duochat> |
| en-SG | <https://www.capterra.com.sg/software/1103880/Duochat> |
| en-ZA | <https://www.capterra.co.za/software/1103880/Duochat> |

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