---
description: Learn more about Upservice price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Upservice Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Upservice](/software/1103747/Upservice)

# Upservice

Canonical: https://www.capterra.com.au/software/1103747/Upservice

> Upservice is a help desk software that unifies customer requests, helps support teams respond faster, and tracks tickets effectively.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Upservice?

Upservice is designed for customer support, service desk, and internal operations teams that manage requests across multiple communication channels. It is best suited for service companies, IT support

## About the vendor

- **Company**: PRIME NETTO

## Commercial Context

- **Starting Price**: USD 17.90
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Chinese, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish
- **Available Countries**: Australia, Canada, France, Germany, Italy, Netherlands, Poland, Spain, United Kingdom, United States

## Features

- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Collaboration Tools
- Customer Database
- Macros/Templated Responses
- Multi-Channel Communication
- Prioritization
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Workflow Management

## Integrations (7 total)

- Facebook Business Suite
- Gmail
- Instagram
- Telegram
- WhatsApp
- WhatsApp Business API
- WhatsApp Business API

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)

## Alternatives

1. [Freshservice](https://www.capterra.com.au/software/132997/freshservice) — 4.5/5 (753 reviews)
2. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4083 reviews)
3. [Freshdesk](https://www.capterra.com.au/software/124981/freshdesk) — 4.5/5 (3460 reviews)
4. [HaloITSM](https://www.capterra.com.au/software/200140/haloitsm) — 4.7/5 (44 reviews)
5. [HubSpot Service Hub](https://www.capterra.com.au/software/182476/hubspot-service-hub) — 4.4/5 (190 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/1103747/Upservice)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10048369/Upservice/> |
| en-AE | <https://www.capterra.ae/software/1103747/Upservice> |
| en-AU | <https://www.capterra.com.au/software/1103747/Upservice> |
| en-CA | <https://www.capterra.ca/software/1103747/Upservice> |
| en-GB | <https://www.capterra.co.uk/software/1103747/Upservice> |
| en-IE | <https://www.capterra.ie/software/1103747/Upservice> |
| en-IL | <https://www.capterra.co.il/software/1103747/Upservice> |
| en-IN | <https://www.capterra.in/software/1103747/Upservice> |
| en-NZ | <https://www.capterra.co.nz/software/1103747/Upservice> |
| en-SG | <https://www.capterra.com.sg/software/1103747/Upservice> |
| en-ZA | <https://www.capterra.co.za/software/1103747/Upservice> |

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