---
description: Learn more about Gastfreund price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Gastfreund Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [Gastfreund](/software/1103240/Gastfreund)

# Gastfreund

Canonical: https://www.capterra.com.au/software/1103240/Gastfreund

> The guest experience platform with guest app built for hotels, used by 7,000+ properties across 30 countries for over a decade.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Who Uses Gastfreund?

Hotels of all sizes, resorts, holiday rentals and campsites. Used by hoteliers, general managers, front-office, reception, marketing, operations and guest-relations teams.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Gastfreund

## Commercial Context

- **Starting Price**: EUR 29.00
- **Pricing model**: Other
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Danish, Dutch, English, Finnish, French, German, Italian, Norwegian, Portuguese, Spanish, Swedish
- **Available Countries**: Austria, Belgium, Finland, France, Germany, Italy, Liechtenstein, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom

## Features

- Customizable Templates
- Dashboard
- Employee Management
- Feedback Management
- Guest Experience Management
- Marketing Automation
- Multi-Channel Data Collection
- Reporting/Analytics
- Survey/Poll Management
- Surveys & Feedback

## Integrations (6 total)

- 3RPMS
- ASA HOTEL
- Planet
- RoomRaccoon
- ibelsa.rooms
- protel PMS

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Customer Experience Software](https://www.capterra.com.au/directory/30671/customer-experience/software)

## Related Categories

- [Customer Experience Software](https://www.capterra.com.au/directory/30671/customer-experience/software)
- [Hospitality Property Management Software](https://www.capterra.com.au/directory/20031/hospitality-property-management/software)

## Alternatives

1. [Zoho CRM Plus](https://www.capterra.com.au/software/182207/zoho-crmplus) — 4.4/5 (71 reviews)
2. [Zoho CRM](https://www.capterra.com.au/software/155928/zoho-crm) — 4.3/5 (6987 reviews)
3. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4089 reviews)
4. [Marvin](https://www.capterra.com.au/software/1032196/marvin) — 4.8/5 (12 reviews)
5. [Survicate](https://www.capterra.com.au/software/132914/survicate) — 4.6/5 (99 reviews)

## Reviews

### "A Guest-App that fits the way we work" — 5.0/5

> **Klaus** | *28 July 2026* | Hospitality | Recommendation rating: 10.0/10
> 
> **Pros**: The setup was far quicker and less complicated than we expected. We provided our content, the team built the guest app around it, and we were live without having to work our way through a complex system on our own. What we appreciate most is how individually it can be set up. The app follows the way our house actually works instead of forcing us into a fixed template. Guests find what they need on their own, which noticeably takes pressure off reception. And whenever we do have a question, there is always someone we can reach, and we get a proper answer instead of a ticket number. We also use the pre-arrival check-in, which saves time at the desk and means guests arrive with the formalities already out of the way.
> 
> **Cons**: Nothing significant so far. Whenever we had a question, it was answered quickly, so nothing became an issue.
> 
> Very positive from the first contact onwards. Quick, uncomplicated onboarding, a guest app that we could tailor to our own processes, and a team that stays reachable after go-live, which, in our experience, is not a given. The guest app has become a standard part of the stay for us, and the pre-arrival check-in has made arrivals noticeably smoother. We would choose it again.

## Links

- [View on Capterra](https://www.capterra.com.au/software/1103240/Gastfreund)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/1103240/Gastfreund> |
| de-AT | <https://www.capterra.at/software/1103240/Gastfreund> |
| de-CH | <https://www.capterra.ch/software/1103240/Gastfreund> |
| en | <https://www.capterra.com/p/10047893/Gastfreund/> |
| en-AE | <https://www.capterra.ae/software/1103240/Gastfreund> |
| en-AU | <https://www.capterra.com.au/software/1103240/Gastfreund> |
| en-CA | <https://www.capterra.ca/software/1103240/Gastfreund> |
| en-GB | <https://www.capterra.co.uk/software/1103240/Gastfreund> |
| en-IE | <https://www.capterra.ie/software/1103240/Gastfreund> |
| en-IL | <https://www.capterra.co.il/software/1103240/Gastfreund> |
| en-IN | <https://www.capterra.in/software/1103240/Gastfreund> |
| en-NZ | <https://www.capterra.co.nz/software/1103240/Gastfreund> |
| en-SG | <https://www.capterra.com.sg/software/1103240/Gastfreund> |
| en-ZA | <https://www.capterra.co.za/software/1103240/Gastfreund> |

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