---
description: Learn more about Sela price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Sela Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Sela](/software/1102793/Sela)

# Sela

Canonical: https://www.capterra.com.au/software/1102793/Sela

> Sela is customer service software unifying messaging across WhatsApp, Instagram, Messenger, web, and voice calls with AI responses.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses Sela?

Service businesses and customer-facing teams managing support, bookings, leads, and conversations across WhatsApp, web chat, Instagram, Messenger, and voice. Users: founders, ops, sales, support.

## About the vendor

- **Company**: Sela

## Commercial Context

- **Starting Price**: USD 15.00
- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: Sela offers a free Sandbox for testing the web widget, plus monthly platform plans in USD: Inbox at $15, Operations at $39, and Scale at $79. Enterprise pricing is available on request. Annual platform billing includes one month free.

AI Assist is optional and starts at $5 per month for 100 credits, with 200 credits for $10 and 300 for $15. Additional blocks of 100 credits cost $8. AI Assist has no annual discount.

Additional seats cost $5 per month. An additional 25 GB of storage costs $5 per month. An extra 5,000 workflow runs costs $5 for the current billing cycle. WhatsApp, SMS, and voice fees are passed through at cost. See the pricing page for current plan limits and details.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Arabic, English
- **Available Countries**: Bahrain, Jordan, Kuwait, Oman, Qatar, Saudi Arabia, United Arab Emirates

## Features

- Automated Routing
- CRM
- Conversation Intelligence
- Inbox Management
- Task Automation

## Integrations (4 total)

- API Server
- Google Workspace
- Instagram
- Messenger

## Support Options

- Email/Help Desk
- Knowledge Base
- 24/7 (Live rep)
- Chat

## Category

- [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software)

## Alternatives

1. [Text](https://www.capterra.com.au/software/1078275/Text-App) — 4.7/5 (30 reviews)
2. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4090 reviews)
3. [Creatio CRM](https://www.capterra.com.au/software/130149/bpm-online-crm) — 4.7/5 (150 reviews)
4. [Salesforce Starter](https://www.capterra.com.au/software/132665/Salesforce-Starter) — 4.4/5 (226 reviews)
5. [Qiscus](https://www.capterra.com.au/software/1026338/qiscus) — 4.4/5 (7 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/1102793/Sela)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10047445/Sela/> |
| en-AE | <https://www.capterra.ae/software/1102793/Sela> |
| en-AU | <https://www.capterra.com.au/software/1102793/Sela> |
| en-CA | <https://www.capterra.ca/software/1102793/Sela> |
| en-GB | <https://www.capterra.co.uk/software/1102793/Sela> |
| en-IE | <https://www.capterra.ie/software/1102793/Sela> |
| en-IL | <https://www.capterra.co.il/software/1102793/Sela> |
| en-IN | <https://www.capterra.in/software/1102793/Sela> |
| en-NZ | <https://www.capterra.co.nz/software/1102793/Sela> |
| en-SG | <https://www.capterra.com.sg/software/1102793/Sela> |
| en-ZA | <https://www.capterra.co.za/software/1102793/Sela> |

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