---
description: Learn more about NeedBot price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: NeedBot Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Chatbot Software](/directory/32448/chatbot/software) > [NeedBot](/software/1101822/NeedBot)

# NeedBot

Canonical: https://www.capterra.com.au/software/1101822/NeedBot

> NeedBot is an artificial intelligence chatbot platform that automates customer service through WhatsApp for businesses of all sizes.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Who Uses NeedBot?

NeedTech serves internet providers, construction companies, customer service departments, e-commerce platforms, and organizations seeking AI-driven WhatsApp automation.

## About the vendor

- **Company**: Need Solutions Telecomunicações

## Commercial Context

- **Starting Price**: BRL 59.00
- **Pricing model**: Flat Rate
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Portuguese
- **Available Countries**: Brazil

## Features

- AI/Machine Learning
- Automated Responses
- Chatbot
- Customisable Branding
- Natural Language Processing
- Pre-Configured Bot

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Chatbot Software](https://www.capterra.com.au/directory/32448/chatbot/software)

## Alternatives

1. [Text](https://www.capterra.com.au/software/1078275/Text-App) — 4.7/5 (30 reviews)
2. [Social Intents](https://www.capterra.com.au/software/211547/social-intents) — 4.7/5 (10 reviews)
3. [ChatBot](https://www.capterra.com.au/software/166420/chatbot) — 4.6/5 (66 reviews)
4. [Brevo Marketing Platform](https://www.capterra.com.au/software/132996/brevo) — 4.6/5 (3516 reviews)
5. [Pipedrive](https://www.capterra.com.au/software/132666/pipedrive) — 4.5/5 (3058 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/1101822/NeedBot)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10046487/NeedBot/> |
| en-AE | <https://www.capterra.ae/software/1101822/NeedBot> |
| en-AU | <https://www.capterra.com.au/software/1101822/NeedBot> |
| en-CA | <https://www.capterra.ca/software/1101822/NeedBot> |
| en-GB | <https://www.capterra.co.uk/software/1101822/NeedBot> |
| en-IE | <https://www.capterra.ie/software/1101822/NeedBot> |
| en-IL | <https://www.capterra.co.il/software/1101822/NeedBot> |
| en-IN | <https://www.capterra.in/software/1101822/NeedBot> |
| en-NZ | <https://www.capterra.co.nz/software/1101822/NeedBot> |
| en-SG | <https://www.capterra.com.sg/software/1101822/NeedBot> |
| en-ZA | <https://www.capterra.co.za/software/1101822/NeedBot> |

-----

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