---
description: Learn more about ChatBeacon price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ChatBeacon Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [ChatBeacon](/software/1100533/ChatBeacon)

# ChatBeacon

Canonical: https://www.capterra.com.au/software/1100533/ChatBeacon

> ChatBeacon is customer conversation software that combines AI-powered chatbots, live chat, and co-browsing tools.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Who Uses ChatBeacon?

ChatBeacon serves banking, mental health, education, e-commerce, insurance, and car dealerships.

## About the vendor

- **Company**: SmartMax Software, Inc.  (ChatBeacon)

## Commercial Context

- **Starting Price**: USD 33.00
- **Pricing model**: Per User (Free Trial)
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English, French, German, Spanish
- **Available Countries**: Australia, Brazil, Canada, France, Germany, Mexico, Spain, United Kingdom, United States

## Features

- Autoresponders
- Chat/Messaging
- Customisable Branding
- Geotargeting
- Mobile Access
- Offline Form
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

## Integrations (1 total)

- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software)

## Alternatives

1. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1787 reviews)
2. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4086 reviews)
3. [Text](https://www.capterra.com.au/software/1078275/Text-App) — 4.7/5 (30 reviews)
4. [Freshdesk](https://www.capterra.com.au/software/124981/freshdesk) — 4.5/5 (3465 reviews)
5. [Slack](https://www.capterra.com.au/software/135003/slack) — 4.7/5 (24151 reviews)

## Links

- [View on Capterra](https://www.capterra.com.au/software/1100533/ChatBeacon)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.capterra.com/p/10045201/ChatBeacon/> |
| en-AE | <https://www.capterra.ae/software/1100533/ChatBeacon> |
| en-AU | <https://www.capterra.com.au/software/1100533/ChatBeacon> |
| en-CA | <https://www.capterra.ca/software/1100533/ChatBeacon> |
| en-GB | <https://www.capterra.co.uk/software/1100533/ChatBeacon> |
| en-IE | <https://www.capterra.ie/software/1100533/ChatBeacon> |
| en-IL | <https://www.capterra.co.il/software/1100533/ChatBeacon> |
| en-IN | <https://www.capterra.in/software/1100533/ChatBeacon> |
| en-NZ | <https://www.capterra.co.nz/software/1100533/ChatBeacon> |
| en-SG | <https://www.capterra.com.sg/software/1100533/ChatBeacon> |
| en-ZA | <https://www.capterra.co.za/software/1100533/ChatBeacon> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Capterra Australia helps millions of people find the best business software with user reviews, ratings and price comparisons.","email":"info@capterra.com.au","url":"https://www.capterra.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.com.au/#organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/Capterra","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCjRCDmEibpHwyX3m2b3y80w"]},{"name":"ChatBeacon","description":"ChatBeacon is a customer conversation platform combining AI chatbots, live agent chat, and co-browsing. Its generative AI trains on organizational content to handle tier-one inquiries, schedule appointments, and escalate complex issues to human agents. The RecallCRM memory layer tracks conversation history, preferences, and context across touchpoints, ensuring agents receive full details during escalations. Live chat features include smart routing, AI-suggested responses, and real-time visitor data. Co-browsing lets agents guide customer screens without downloads, with video conferencing in the same interface. PictureData links to product catalogs, enabling visual matches from inventory via conversational descriptions. Supporting 45 languages with automatic translation, ChatBeacon integrates with Salesforce, HubSpot, and 3,000+ apps via Zapier. Deployment options include cloud, dedicated instances, or on-premise setups, with configurations for industries like banking and e-commerce.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d780ecb5-6644-4aad-9c7b-07281bb188a0.png","url":"https://www.capterra.com.au/software/1100533/ChatBeacon","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/1100533/ChatBeacon#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"offers":{"price":"33","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Chrome, Android, Platform ios, Platform ipad"},{"@type":"FAQPage","@id":"https://www.capterra.com.au/software/1100533/ChatBeacon#faqs","mainEntity":[{"name":"What Is ChatBeacon?","@type":"Question","acceptedAnswer":{"text":"ChatBeacon is a customer conversation platform combining AI chatbots, live agent chat, and co-browsing. Its generative AI trains on organizational content to handle tier-one inquiries, schedule appointments, and escalate complex issues to human agents. The RecallCRM memory layer tracks conversation history, preferences, and context across touchpoints, ensuring agents receive full details during escalations. Live chat features include smart routing, AI-suggested responses, and real-time visitor data. Co-browsing lets agents guide customer screens without downloads, with video conferencing in the same interface. PictureData links to product catalogs, enabling visual matches from inventory via conversational descriptions. Supporting 45 languages with automatic translation, ChatBeacon integrates with Salesforce, HubSpot, and 3,000+ apps via Zapier. Deployment options include cloud, dedicated instances, or on-premise setups, with configurations for industries like banking and e-commerce.","@type":"Answer"}},{"name":"Who Uses ChatBeacon?","@type":"Question","acceptedAnswer":{"text":"ChatBeacon serves banking, mental health, education, e-commerce, insurance, and car dealerships.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/30797/live-chat/software","@type":"ListItem"},{"name":"ChatBeacon","position":3,"item":"/software/1100533/ChatBeacon","@type":"ListItem"}],"@id":"https://www.capterra.com.au/software/1100533/ChatBeacon#breadcrumblist"}]}
</script>